CSM Magazine
MAY 23, 2024
Navigating the labyrinth of customer support demands precision – like a captain steering through foggy waters with only the stars for guidance. A robust dashboard is your North Star, keeping your efforts aligned and efficient. It’s not a mere luxury; it’s an essential gear in today’s relentless customer service seas. Consider this: What makes a dashboard not just adequate, but outstanding?
Beyond Philosophy
MAY 23, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature.
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AWS Machine Learning
MAY 23, 2024
Mixture of Experts (MoE) architectures for large language models (LLMs) have recently gained popularity due to their ability to increase model capacity and computational efficiency compared to fully dense models. By utilizing sparse expert subnetworks that process different subsets of tokens, MoE models can effectively increase the number of parameters while requiring less computation per token during training and inference.
Cisco - Contact Center
MAY 23, 2024
We’re excited to bring together forward-thinkers from retail, financial services, hospitality, and sports, media, and entertainment from June 2-6 in Las Vegas. Engage with visionaries, discover innovative solutions and gain insights that will drive your industry forward. Elevate your vision and Go Beyond!
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
OctopusTech
MAY 23, 2024
More than 80% of B2B businesses agree that SEO produces better quality leads than online advertising, and over 70% of B2B businesses claim that SEO boosts sales more than PPC. In order to close a deal, B2B companies must nurture leads and communicate with potential clients over several interactions. Because of this, B2B SEO is now more concerned with lead generation than with actual sales.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
MiaRec
MAY 23, 2024
If you are looking to purchase software to accelerate and streamline your quality management process, you have probably come across ScoreBuddy and MiaRec in your research and wondered how they compare to each other. At MiaRec, we believe in honestly and transparently comparing our solution to others in the market. Our goal is to provide you with all the information you need to make the right choice, even if that means choosing a different solution.
Cisco - Contact Center
MAY 23, 2024
See how Cisco is leveraging Cisco Defense Orchestrator, Multicloud Defense, and Secure Firewall to securely connect apps from site to cloud and between clouds.
Working Solutions
MAY 23, 2024
Customer expectations are ever-evolving but the craving for exceptional service never goes away. Among the countless companies striving to leave a positive lasting impression, one name stands out: Chewy. Renowned for its unwavering commitment to customer satisfaction, Chewy has redefined what it means to deliver outstanding CX to pet lovers worldwide.
Cisco - Contact Center
MAY 23, 2024
With Cisco Live 2024 quickly approaching, take a few minutes to get up to speed on the exciting activations within the Cisco Customer Experience booth this year. Learn about the ultimate CX AI sweepstake, our AI-powered photo kiosk, live trivia, and more.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
TeamSupport
MAY 23, 2024
In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies , an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support.
Injixo
MAY 23, 2024
In today's fast-paced work environment, it seems like every office worker's calendar is packed with appointments. Coordination is crucial, and as the world around us becomes increasingly complex, it requires even more attention. This holds true for customer service as well. Team meetings, one-on-one discussions, and training sessions all need to be integrated into an already hectic daily routine.
Nicereply
MAY 23, 2024
Project managers are responsible for ensuring project success through effective collaboration, communication, and management. As simple as that sounds, these hardworking professionals face various obstacles on a personal and professional level. Without the necessary skills, these challenges can get in the way of successful project completion. Whether working on critical projects, adopting new strategies, or leading a team, harnessing these 21 skills is a sure way to navigate challenges.
CSM Magazine
MAY 23, 2024
In this digital age, data is king. Companies of all sizes collect, store, and process vast amounts of information daily. This data is an incredibly valuable asset, but it also represents a major risk if it falls into the wrong hands. That’s why having a strong data security plan is crucial for any organization that handles sensitive information.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
MAY 23, 2024
These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change across the entire customer journey? As customers increasingly expect personalised, seamless, and engaging interactions across multiple touchpoints, many organisations are finding it challenging to navigate the transition from traditional contact centre platforms to more comprehe
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