IPConsul automates operations with Cisco’s industrial IoT secure networking
Cisco - Contact Center
NOVEMBER 8, 2024
Remote sensors and a continuous drip of information transform production efficiency for remote Canadian maple syrup farm.
Fri.Nov 08, 2024
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5 Best Practices for Mass Texting—Dos and Don’ts and Benefits
Ambs Call Center
NOVEMBER 8, 2024
Mass texting is becoming an essential tool for modern business communication. Part of its mainstay is that it's so versatile. Whether it's keeping your customers informed or your employees informed, texting offers an immediate way to reach them. Plus, the high open rates (98%!) and ease-of-use make it a favorite for businesses.
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Closing 2024 with Style at Cisco Live Melbourne
Cisco - Contact Center
NOVEMBER 8, 2024
Go Beyond with Learning & Certifications at Cisco Live Melbourne. Explore Cisco U. Theatre sessions, exam savings, special offers, and more.
Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
MiaRec
NOVEMBER 8, 2024
Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insights into the relevance of those topics. Here’s what you can expect from this game-changing update.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Leveraging Threat Intelligence in Cisco Secure Network Analytics, Part 2
Cisco - Contact Center
NOVEMBER 8, 2024
You can use public Cisco Talos blogs and third-party threat intelligence data with Cisco Secure Network Analytics to build custom security events.
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Converge Your WAN and Security With Cisco Firewall
Cisco - Contact Center
NOVEMBER 8, 2024
Cisco Secure Firewall is a comprehensive offering that simplifies threat protection by enforcing consistent security policies across environments.
Getting to the human touch at scale with generative AI in customer success
ChurnZero
NOVEMBER 8, 2024
This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?
The Power of Employee Engagement
Brad Cleveland Blog
NOVEMBER 8, 2024
The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.
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