ChurnZero

NOVEMBER 8, 2024

This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?

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Scripts Personalization Metrics Accountability 52

Brad Cleveland Blog

NOVEMBER 8, 2024

The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.

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Employee engagement Customer Experience Customer Service 59

MiaRec

NOVEMBER 8, 2024

Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insights into the relevance of those topics. Here’s what you can expect from this game-changing update.

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Contact Center Quality management Management 64

Ambs Call Center

NOVEMBER 8, 2024

Mass texting is becoming an essential tool for modern business communication. Part of its mainstay is that it's so versatile. Whether it's keeping your customers informed or your employees informed, texting offers an immediate way to reach them. Plus, the high open rates (98%!) and ease-of-use make it a favorite for businesses.

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Best practices 99

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Cisco - Contact Center

NOVEMBER 8, 2024

Remote sensors and a continuous drip of information transform production efficiency for remote Canadian maple syrup farm.

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Cisco - Contact Center

NOVEMBER 8, 2024

You can use public Cisco Talos blogs and third-party threat intelligence data with Cisco Secure Network Analytics to build custom security events.

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Analytics Enterprise 76

Cisco - Contact Center

NOVEMBER 8, 2024

Go Beyond with Learning & Certifications at Cisco Live Melbourne. Explore Cisco U. Theatre sessions, exam savings, special offers, and more.

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Cisco - Contact Center

NOVEMBER 8, 2024

Cisco Secure Firewall is a comprehensive offering that simplifies threat protection by enforcing consistent security policies across environments.

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