Beyond Philosophy
MARCH 21, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sometimes, things go wrong despite your best efforts. This situation happens everywhere. Even the most well-managed companies will have things go wrong. So, it’s not a matter of if but when regarding a customer crisis.
TechSee
MARCH 21, 2024
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.
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ConvergeOne
MARCH 21, 2024
Before we navigate through the dynamic infrastructure landscape, it is imperative to define the very foundation upon which these technological advancements are built. Infrastructure, in its essence, encompasses the fundamental framework of interconnected systems and resources that enable the seamless flow of data, communication, and operations within an organization or across networks.
TechSee
MARCH 21, 2024
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting success rates while saving millions in call avoidance and dispatch costs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
MiaRec
MARCH 21, 2024
An organization's contact center is producing an enormous amount of data every day, but traditionally these insights have been inaccessible. For example, contact center managers would get random glimpses into what is going on by evaluating a tiny fraction (2-5%) of their calls. However, now with Generative AI, contact centers can automatically score 100% of their call volume, allowing them to identify patterns and trends that would otherwise be invisible, such as subtle changes in an agent's per
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Playvox
MARCH 21, 2024
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Most interactions that contact center agents have daily are to solve a problem or issue, adjust a payment, or ask a clarifying question. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.
Fonolo
MARCH 21, 2024
Contact center managers know that virtual queuing technology is essential to keeping operations running smoothly. It underpins some of the most useful tools agents have to handle large and changing call volumes. Without it, mayhem would quickly ensue when calls come rushing into your contact center without any way to prioritize them or create order.
Cisco - Contact Center
MARCH 21, 2024
As institutions of higher education seek ways to address student retention, they are increasingly turning to technologies that promise more of an “at home” experience, driving greater engagement and s… Read more on Cisco Blogs
C3Centricity
MARCH 21, 2024
It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! Why is this? I believe it is because their ROI is longer-term and often difficult to prove. They therefore make the perfect target for sweeping reductions. A few years ago, I was asked to talk on this topic at the Planung&Analyse conference in Frankfurt.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
MARCH 21, 2024
Every enterprise needs visibility into its tech stack. Our platform, augmented by Cisco Partners, helps IT professionals select the right solutions for their specific needs.
JustCall
MARCH 21, 2024
Does your team constantly struggle to nail customer interactions? As a manager, you know the frustration all too well. – Your sales reps stumble over detailed product queries, derailing potential deals. Meanwhile, your support agents frantically search for resolutions to complex issues, testing customer patience. The outcome? Frustrated customers, missed sales opportunities, and a constant feeling of being overwhelmed.
Unymira
MARCH 21, 2024
Migrating to SAP S/4HANA is a step that more and more companies are taking to bring their organizations in line with the demands of the modern business world. However, before you start on this process, there is a key step that can result in significant savings: Optimizing your SAP licenses.
Genroe
MARCH 21, 2024
Unlock the power of customer feedback analysis! Learn the best methods and tools to drive growth and success. The post The Ultimate Guide to Customer Feedback Analysis: Strategies, Tools & Best Practices appeared first on Genroe | Customer Experience | Net Promoter Score.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Zappix
MARCH 21, 2024
In the ever-evolving business landscape, one thing remains constant: the importance of exceptional customer service. As we delve deeper into the digital age, customer expectations continue to soar, pushing companies to adopt new strategies and technologies to meet these demands. As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. 1.
Unymira
MARCH 21, 2024
Migrating to SAP S/4HANA is a step that more and more companies are taking to bring their organizations in line with the demands of the modern business world. However, before you start on this process, there is a key step that can result in significant savings: Optimizing your SAP licenses.
CSM Magazine
MARCH 21, 2024
In today’s online world, ad blockers have become a common tool for improving browsing experiences by eliminating intrusive advertisements. However, while ad blockers offer undeniable benefits, they also raise several safety concerns that users should be aware of. This blog post aims to shed light on the potential risks associated with using ad blockers and provide valuable insights to help you navigate this complex topic.
Quality Contact Solutions
MARCH 21, 2024
By Angela Garfinkel, President Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers. Background The Federal Communications Commission (FCC) issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Hodusoft
MARCH 21, 2024
Don't Let Challenges Sink Your BPO! Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4% from 2021 to 2028.
CSM Magazine
MARCH 21, 2024
“Sorry for the inconvenience” is a tried-and-true phrase, but it can sometimes feel overused or insincere if not delivered well. Here are 50 alternative ways to express your apologies and show customers that you truly care about their experience. 50 Alternatives to “Sorry for the Inconvenience” We sincerely apologize for any trouble we’ve caused.
Cisco - Contact Center
MARCH 21, 2024
Imagine a Michelin-level chef setting up her kitchen. She chooses the best ovens, appliances, knives, and pans, putting thought into each decision.
24-7 InTouch
MARCH 21, 2024
Winnipeg, MB – March 21, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has been recognized as a Leader in Customer Experience (CX) Services Transformation in the NelsonHall 2024 Vendor Evaluation & Assessment Tool (NEAT) report. This is the first time IntouchCX has participated in the NelsonHall NEAT assessment.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Cisco - Contact Center
MARCH 21, 2024
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