CCNG

APRIL 3, 2025

As we navigate 2025, the customer experience (CX) landscape is undergoing a significant transformation. Todays customers are expecting more than just fast servicethey demand personalized, proactive, and seamless interactions across every touchpoint. This shift is driven by advancements in AI, automation, and data analytics, which are reshaping how businesses engage with their customers (McKinsey).

Contact Center 195

Contact Center Customer Experience outsourcing Analytics 195

AWS Machine Learning

APRIL 3, 2025

Inspecting wind turbines, power lines, 5G towers, and pipelines is a tough job. Its often dangerous, time-consuming, and prone to human error. Thats why we at Amazon Web Services (AWS) are working on AI Workforcea system that uses drones and AI to make these inspections safer, faster, and more accurate. This post is the first in a three-part series exploring AI Workforce, the AWS AI-powered drone inspection system.

APIs 104

APIs Telecommunications Enterprise Best practices 104

Outsource Consultants

APRIL 3, 2025

Belize’s BPO industry is rapidly emerging as a promising destination for call center operations. At Outsource Consultants, we’ve observed a growing interest in this Caribbean nation’s outsourcing potential. With its English-speaking workforce, strategic location, and favorable business environment, Belize call centers offer unique advantages for companies seeking to expand their customer service capabilities.

Call Center 67

Call Center outsourcing Government Telecommunications 67

AWS Machine Learning

APRIL 3, 2025

Every year, AWS Sales personnel draft in-depth, forward looking strategy documents for established AWS customers. These documents help the AWS Sales team to align with our customer growth strategy and to collaborate with the entire sales team on long-term growth ideas for AWS customers. These documents are internally called account plans (APs). In 2024, this activity took an account manager (AM) up to 40 hours per customer.

Accountability 95

Accountability Sales CRM APIs 95

Advertisement

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

TeleDirect

APRIL 3, 2025

5 Reasons TeleDirects Inbound Call Solutions Outshine the Competition When it comes to inbound call solutions , not all providers are created equal. TeleDirects Inbound Call Solutions stand out as the top choice for businesses looking to deliver exceptional customer service and boost operational efficiency. With a proven track record and a commitment to innovation, TeleDirect continues to set the industry standard for inbound call center services.

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

PeopleMetrics

APRIL 3, 2025

This lesson has stood the test of time: if your people already live in a systemlike Salesforce, HubSpot, or Dynamicsmeet them there. Thats as true in 2025 as it was in 2017 when I first wrote Listen or Die. The twist? CRM + VoC integration has gotten a whole lot easier (and smarter) with AI. The principle hasnt changed: make it easy, and theyll use it.

CRM 62

CRM Feedback Surveys Call Center 62

Maru Group

APRIL 3, 2025

If theres one thing you can predict at the moment, its just how unpredictable the world seems to be. In light of some of the most turbulent economic conditions weve seen for some time, not to mention global uncertainty surrounding changes to tariffs coming from the United States, the prevailing opinion seems to be that no-one knows what tomorrow will bring.

Customer emotions 52

Customer emotions Finance Marketing Consulting 52

CSM Magazine

APRIL 3, 2025

The next generation of the internet, Web3, is here. Decentralized applications, open data, and immersive digital worldsthese are the features drawing businesses in. The goal? Better customer experiences. But what does this mean for the modern-day consumer, and how are Web3 platforms driving this transformation? The Power of Decentralization One of Web3’s core concepts is decentralization.

Customer Experience 52

Customer Experience Government Gamification Education 52

Ambs Call Center

APRIL 3, 2025

Understand how answering services, call center services, and virtual receptionist help your business communications with a detailed step-by-step guide now!

Answering services 76

Answering services Call Center 76

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Concentrix

APRIL 3, 2025

Explore how intelligent transformation reshapes the AI experience, connecting brands, customers, and employees for meaningful interactions.

Engineering 62

Engineering 62

Momentum Telecom

APRIL 3, 2025

We discussed planning and deploying an SD-WAN solution in part three of our SD-WAN mini-series. When explaining who could use SD-WAN technology, we touched on a few potential applications. Today, we’ll explore five of those use cases in greater depth, showing you the real value SD-WAN provides. Retail: optimized multi-location connectivity Calling the retail landscape challenging would be putting it lightly.

Healthcare 52

Healthcare Finance Banking Technology 52

Brad Cleveland Blog

APRIL 3, 2025

Customer advocates are influential, even as passive promoters. They write testimonials and reviews, and they answer questions to reviews or on forums. Their engagement is visible, and it’s very believable. You further customer advocacy as you encourage dialogue, positive and negative, and engage where that makes sense. Learn more about why it’s important to respond to and encouraged dialogue with customer advocates in this video from my LinkedIn Learning course Customer Advocacy.

Customer advocacy 20

Customer advocacy Surveys Customer Experience Customer Service 20

Interaction Metrics

APRIL 3, 2025

We’ve just updated our blog on How to Choose A Net Promoter Company with even more insights and detailed breakdowns! It now contains tons of useful new information, including: The biggest mistakes companies make with NPS (and how to avoid them) What scientific rigor really means when it comes to collecting feedback Why open-ended responses are the key to improving your score And much more!

Metrics 48

Metrics Feedback 48

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

CSM Magazine

APRIL 3, 2025

Bitcoin is the most well-known digital coin in the world, the asset that has served as a blueprint for the entire cryptocurrency ecosystem. As a result, it also has the highest market cap level of the entire ecosystem, and its movements affect all the other cyber tokens. When Bitcoin performs well, so do the altcoins, as the entire marketplace is energized, although its lack of dominance in the ecosystem has sometimes been correlated with some of the other coins having a stronger run.

Banking 52

Banking Government Marketing Accountability 52