AWS Machine Learning

DECEMBER 4, 2024

Organizations of every size and across every industry are looking to use generative AI to fundamentally transform the business landscape with reimagined customer experiences, increased employee productivity, new levels of creativity, and optimized business processes. A recent study by Telecom Advisory Services , a globally recognized research and consulting firm that specializes in economic impact studies, shows that cloud-enabled AI will add more than $1 trillion to global GDP from 2024 to 2030

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Engineering Enterprise SaaS Management 127

Outsource Consultants

DECEMBER 4, 2024

In the fourth episode of The Bald + The Beard , hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode tackles the myths surrounding CFOs as blockers to CX progress and explores how alignment and communication can turn them into allies for CX success. Key Takeaways Understand the CFOs Perspective: CFOs often get labeled as the Chief Foe Officer for CX initiatives, but this episode reveals their decisions are typically driven by strategic a

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Finance Technology outsourcing Customer Service 67

AWS Machine Learning

DECEMBER 4, 2024

When using generative AI, achieving high performance with low latency models that are cost-efficient is often a challenge, because these goals can clash with each other. With the newly launched Amazon Bedrock Model Distillation feature, you can use smaller, faster, and cost-efficient models that deliver use-case specific accuracy that is comparable to the largest and most capable models in Amazon Bedrock for those specific use cases.

APIs 101

APIs Metrics Healthcare Chatbots 101

CSM Magazine

DECEMBER 4, 2024

The eSports and gaming industries are rapidly expanding, with millions of players engaging daily across platforms. For many gamers, skins have become a core aspect of showcasing individuality, representing status, and enhancing the gaming experience. However, ensuring an exceptional customer service experience for those purchasing or trading gaming skins can be a significant challenge for providers.

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Customer Service Wait times Chatbots Self service 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

AWS Machine Learning

DECEMBER 4, 2024

Today, we’re excited to announce a new capability that allows you to deploy over 100 open-weight and proprietary models from Amazon SageMaker JumpStart and register them with Amazon Bedrock , allowing you to seamlessly access them through the powerful Amazon Bedrock APIs. You can now use Amazon Bedrock features such as Amazon Bedrock Knowledge Bases and Amazon Bedrock Guardrails with models deployed through SageMaker JumpStart.

APIs 80

APIs Engineering Management Customer centricity 80

AWS Machine Learning

DECEMBER 4, 2024

Scaling machine learning (ML) workflows from initial prototypes to large-scale production deployment can be daunting task, but the integration of Amazon SageMaker Studio and Amazon SageMaker HyperPod offers a streamlined solution to this challenge. As teams progress from proof of concept to production-ready models, they often struggle with efficiently managing growing infrastructure and storage needs.

Scripts 83

Scripts Engineering Management Metrics 83

Global Response

DECEMBER 4, 2024

Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasnt an actual person but a powerful AI system? It sounds almost too good to be true, right?

Customer Service 62

Customer Service Chatbots Best practices Wait times 62

Zappix

DECEMBER 4, 2024

The holiday season is a time of joy and togetherness—but for businesses, it’s also the busiest time of the year. With skyrocketing sales, increased customer inquiries, and heightened expectations, ensuring smooth customer service becomes a critical challenge. Enter automation and self-service solutions, the ultimate tools to keep the holiday season merry for customers and manageable for businesses.

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Self service Customer Service Chatbots Sales 52

TCN

DECEMBER 4, 2024

While customer service is an integral part of any contact center, for those in the financial sector who handle sensitive financial information, it directly impacts customer trust, loyalty and your overall business outcomes. In short, the customer experiences you provide can make or break your operations. By focusing on customer care, you can avoid the […] The post Customer Care in the Financial Sector: Best Practices for Contact Centers appeared first on TCN.

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Best practices Customer Care Contact Center Customer Experience 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Abby Connect

DECEMBER 4, 2024

Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing and high-quality service delivery. But despite your many commitments, one of the most crucial elements of business success often comes down to how you handle customer interactions.

Marketing 52

Marketing Management 52

Hodusoft

DECEMBER 4, 2024

Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts Managed Service Providers (MSPs) are organizations that provide IT support, cybersecurity, and other tech services to their clients. Their clients are typically small and medium organizations that outsource tech-related services, processes, and functions for enhanced cost and operational efficiency.

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Upselling Surveys Marketing Personalization 52

Help Scout

DECEMBER 4, 2024

This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.

Customer Support 45

Customer Support 45

Dialer 360

DECEMBER 4, 2024

Outbound calling is one of the most effective business strategies to reach out to more customers. Every business is constantly looking for successful ways to find and connect with potential customers as well as drive growth. “62% of marketers say that their organization’s outbound marketing efforts are effective.”(Brevet) This proactive approach to sales involves contacting customers directly instead of waiting for prospects to approach you.

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Call Center Sales Outbound sales Inbound sales 48

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Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

AWS Machine Learning

DECEMBER 4, 2024

This post is cowritten with Isaac Cameron and Alex Gnibus from Tecton. Businesses are under pressure to show return on investment (ROI) from AI use cases, whether predictive machine learning (ML) or generative AI. Only 54% of ML prototypes make it to production, and only 5% of generative AI use cases make it to production. ROI isn’t just about getting to production—it’s about model accuracy and performance.

Engineering 76

Engineering APIs Airlines Government 76

CCNG

DECEMBER 4, 2024

Effective QA practices can boost agent confidence, enhance customer loyalty, and drive significant revenue growth. Read the fourth article in this series to discover how better QA can transform your contact center into a powerful revenue-generating engine. Unlocking Hidden Revenue: Transforming Contact Centers into Profit Powerhouses In the competitive landscape of modern business, every missed sales opportunity can translate into lost revenue.

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Contact Center CCNG Upselling Revenue potential 195

AWS Machine Learning

DECEMBER 4, 2024

Building generative AI applications presents significant challenges for organizations: they require specialized ML expertise, complex infrastructure management, and careful orchestration of multiple services. To address these challenges, we introduce Amazon Bedrock IDE , an integrated environment for developing and customizing generative AI applications.

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APIs Sales Surveys Analytics 90

Acquire BPO

DECEMBER 4, 2024

Offshoring is transforming the accounting industry, as highlighted in Edmund Tadros’ recent Australian Financial Review article, “ Accountants Ramp Up Offshoring to Bring Down Costs. ” Here’s your quick 5-minute read of the key points. Offshoring Gains Momentum in Accounting Up to one-third of staff at some of Australia’s top accounting firms are now based offshore, according to the 2024 AFR Top 100 Accounting Firms list.

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Accountability outsourcing Morale Marketing 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

AWS Machine Learning

DECEMBER 4, 2024

This post is co-written with Abhishek Sawarkar, Eliuth Triana, Jiahong Liu and Kshitiz Gupta from NVIDIA. At AWS re:Invent 2024, we are excited to introduce Amazon Bedrock Marketplace. This a revolutionary new capability within Amazon Bedrock that serves as a centralized hub for discovering, testing, and implementing foundation models (FMs). It provides developers and organizations access to an extensive catalog of over 100 popular, emerging, and specialized FMs, complementing the existing selec

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APIs Enterprise Technology Education 83

CSM Magazine

DECEMBER 4, 2024

Over the past few years, Vietnam has been steadily making waves in the software development world , and it’s easy to see why. If your company is looking to boost its digital capabilities or speed up its technological transformation, Vietnam presents an appealing and practical option. But what makes this Southeast Asian nation so special when it comes to software development?

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Government Enterprise Healthcare Banking 52

AWS Machine Learning

DECEMBER 4, 2024

Amazon Kendra is an intelligent enterprise search service that helps you search across different content repositories with built-in connectors. AWS customers use Amazon Kendra with large language models (LLMs) to quickly create secure, generative AI –powered conversational experiences on top of your enterprise content. As enterprises adopt generative AI, many are developing intelligent assistants powered by Retrieval Augmented Generation (RAG) to take advantage of information and knowledge from

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Enterprise Engineering Management APIs 87