AWS Machine Learning
DECEMBER 4, 2024
Building generative AI applications presents significant challenges for organizations: they require specialized ML expertise, complex infrastructure management, and careful orchestration of multiple services. To address these challenges, we introduce Amazon Bedrock IDE , an integrated environment for developing and customizing generative AI applications.
CSM Magazine
DECEMBER 4, 2024
The eSports and gaming industries are rapidly expanding, with millions of players engaging daily across platforms. For many gamers, skins have become a core aspect of showcasing individuality, representing status, and enhancing the gaming experience. However, ensuring an exceptional customer service experience for those purchasing or trading gaming skins can be a significant challenge for providers.
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Zappix
DECEMBER 4, 2024
The holiday season is a time of joy and togetherness—but for businesses, it’s also the busiest time of the year. With skyrocketing sales, increased customer inquiries, and heightened expectations, ensuring smooth customer service becomes a critical challenge. Enter automation and self-service solutions, the ultimate tools to keep the holiday season merry for customers and manageable for businesses.
TCN
DECEMBER 4, 2024
While customer service is an integral part of any contact center, for those in the financial sector who handle sensitive financial information, it directly impacts customer trust, loyalty and your overall business outcomes. In short, the customer experiences you provide can make or break your operations. By focusing on customer care, you can avoid the […] The post Customer Care in the Financial Sector: Best Practices for Contact Centers appeared first on TCN.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Abby Connect
DECEMBER 4, 2024
Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing and high-quality service delivery. But despite your many commitments, one of the most crucial elements of business success often comes down to how you handle customer interactions.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Dialer 360
DECEMBER 4, 2024
Outbound calling is one of the most effective business strategies to reach out to more customers. Every business is constantly looking for successful ways to find and connect with potential customers as well as drive growth. “62% of marketers say that their organization’s outbound marketing efforts are effective.”(Brevet) This proactive approach to sales involves contacting customers directly instead of waiting for prospects to approach you.
Outsource Consultants
DECEMBER 4, 2024
In the fourth episode of The Bald + The Beard , hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode tackles the myths surrounding CFOs as blockers to CX progress and explores how alignment and communication can turn them into allies for CX success. Key Takeaways Understand the CFOs Perspective: CFOs often get labeled as the Chief Foe Officer for CX initiatives, but this episode reveals their decisions are typically driven by strategic a
SQM Group
DECEMBER 4, 2024
Explore practical strategies to help you fine-tune your triage process.
Global Response
DECEMBER 4, 2024
Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasnt an actual person but a powerful AI system? It sounds almost too good to be true, right?
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Help Scout
DECEMBER 4, 2024
This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.
CCNG
DECEMBER 4, 2024
Effective QA practices can boost agent confidence, enhance customer loyalty, and drive significant revenue growth. Read the fourth article in this series to discover how better QA can transform your contact center into a powerful revenue-generating engine. Unlocking Hidden Revenue: Transforming Contact Centers into Profit Powerhouses In the competitive landscape of modern business, every missed sales opportunity can translate into lost revenue.
AWS Machine Learning
DECEMBER 4, 2024
Organizations of every size and across every industry are looking to use generative AI to fundamentally transform the business landscape with reimagined customer experiences, increased employee productivity, new levels of creativity, and optimized business processes. A recent study by Telecom Advisory Services , a globally recognized research and consulting firm that specializes in economic impact studies, shows that cloud-enabled AI will add more than $1 trillion to global GDP from 2024 to 2030
Acquire BPO
DECEMBER 4, 2024
Offshoring is transforming the accounting industry, as highlighted in Edmund Tadros’ recent Australian Financial Review article, “ Accountants Ramp Up Offshoring to Bring Down Costs. ” Here’s your quick 5-minute read of the key points. Offshoring Gains Momentum in Accounting Up to one-third of staff at some of Australia’s top accounting firms are now based offshore, according to the 2024 AFR Top 100 Accounting Firms list.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
AWS Machine Learning
DECEMBER 4, 2024
When using generative AI, achieving high performance with low latency models that are cost-efficient is often a challenge, because these goals can clash with each other. With the newly launched Amazon Bedrock Model Distillation feature, you can use smaller, faster, and cost-efficient models that deliver use-case specific accuracy that is comparable to the largest and most capable models in Amazon Bedrock for those specific use cases.
CSM Magazine
DECEMBER 4, 2024
Over the past few years, Vietnam has been steadily making waves in the software development world , and it’s easy to see why. If your company is looking to boost its digital capabilities or speed up its technological transformation, Vietnam presents an appealing and practical option. But what makes this Southeast Asian nation so special when it comes to software development?
AWS Machine Learning
DECEMBER 4, 2024
Amazon Kendra is an intelligent enterprise search service that helps you search across different content repositories with built-in connectors. AWS customers use Amazon Kendra with large language models (LLMs) to quickly create secure, generative AI –powered conversational experiences on top of your enterprise content. As enterprises adopt generative AI, many are developing intelligent assistants powered by Retrieval Augmented Generation (RAG) to take advantage of information and knowledge from
AWS Machine Learning
DECEMBER 4, 2024
This post is co-written with Abhishek Sawarkar, Eliuth Triana, Jiahong Liu and Kshitiz Gupta from NVIDIA. At AWS re:Invent 2024, we are excited to introduce Amazon Bedrock Marketplace. This a revolutionary new capability within Amazon Bedrock that serves as a centralized hub for discovering, testing, and implementing foundation models (FMs). It provides developers and organizations access to an extensive catalog of over 100 popular, emerging, and specialized FMs, complementing the existing selec
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
AWS Machine Learning
DECEMBER 4, 2024
Today, we’re excited to announce a new capability that allows you to deploy over 100 open-weight and proprietary models from Amazon SageMaker JumpStart and register them with Amazon Bedrock , allowing you to seamlessly access them through the powerful Amazon Bedrock APIs. You can now use Amazon Bedrock features such as Amazon Bedrock Knowledge Bases and Amazon Bedrock Guardrails with models deployed through SageMaker JumpStart.
AWS Machine Learning
DECEMBER 4, 2024
Scaling machine learning (ML) workflows from initial prototypes to large-scale production deployment can be daunting task, but the integration of Amazon SageMaker Studio and Amazon SageMaker HyperPod offers a streamlined solution to this challenge. As teams progress from proof of concept to production-ready models, they often struggle with efficiently managing growing infrastructure and storage needs.
AWS Machine Learning
DECEMBER 4, 2024
This post is cowritten with Isaac Cameron and Alex Gnibus from Tecton. Businesses are under pressure to show return on investment (ROI) from AI use cases, whether predictive machine learning (ML) or generative AI. Only 54% of ML prototypes make it to production, and only 5% of generative AI use cases make it to production. ROI isn’t just about getting to production—it’s about model accuracy and performance.
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