Thu.Mar 06, 2025

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Build a Multi-Agent System with LangGraph and Mistral on AWS

AWS Machine Learning

Agents are revolutionizing the landscape of generative AI , serving as the bridge between large language models (LLMs) and real-world applications. These intelligent, autonomous systems are poised to become the cornerstone of AI adoption across industries, heralding a new era of human-AI collaboration and problem-solving. By using the power of LLMs and combining them with specialized tools and APIs, agents can tackle complex, multistep tasks that were previously beyond the reach of traditional A

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How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

CSM Magazine

Lots of online businesses use Shopifyand for good reason! It’s a really popular platform. It’s easy to use, reliable, and can grow with you. But having a Shopify store is only part of the equation. Customer experience (CX) is everything. A well-designed Shopify store makes shopping a breeze, leading to loyal customers and a booming business.

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Evaluate RAG responses with Amazon Bedrock, LlamaIndex and RAGAS

AWS Machine Learning

In the rapidly evolving landscape of artificial intelligence, Retrieval Augmented Generation (RAG) has emerged as a game-changer, revolutionizing how Foundation Models (FMs) interact with organization-specific data. As businesses increasingly rely on AI-powered solutions, the need for accurate, context-aware, and tailored responses has never been more critical.

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How Good is TADS Educate Customer Support and How Do I Contact Them?

CSM Magazine

TADS Educate stands out as a service that not only provides innovative solutions for schools and parents but also ensures that their support is top-notch. If you’re wondering about the quality of their customer support and how to reach out to them for assistance, you’ve come to the right place. How Good is TADS Educate’s Customer Support?

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Turn Your Contact Center Into a Profit Machine with AI

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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Using CPQ’s Pricing Features to Maximize Profit Margins Across Channels

Cincom

The contemporary competitive market poses a formidable challenge to maintain profitability across multiple sales channels. Businesses must strike a delicate balanceoffering competitive pricing without eroding margins, ensuring consistency across direct sales, e-commerce, and partner networks, and adapting to fluctuating costs and customer demands. Without the right tools, pricing strategies can quickly become inconsistent, reactive, and prone to errors, leading to lost revenue and missed opportu

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Large Language Models: Why are they Important in the Call Center Industry?

SQM Group

Let's explore LLMs, how they work, and why theyre changing the call center industry.

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How to Change Your Username on Redbubble

CSM Magazine

Redbubble is a popular platform for artists and designers that offers a useful range of tools to help you grow your business. However, many users find themselves in a dilemma when their brand evolves, or they simply want to update their username to reflect their identity better. If you’re wondering whether it’s possible to change your username on Redbubble, this guide will walk you through the process and provide practical advice on how to handle it.

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Customer Experience AI: Hallucinations Are a Huge Risk

Kayako

Are you eager to leverage customer experience AI for 24/7 support and faster responses, only to worry that your chatbot might give out misleading information? Youre not alone. Many organizations leap into AI-driven support to improve speed, scale, and cost savings. Yet they often ignore a hidden danger: hallucinations. These are moments when AI fabricates answers or provides incorrect details with total confidence.

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Zadarma Phone Number: How Do I Contact Them?

CSM Magazine

Whether youre a new Zadarma user or a long-time customer, knowing how to quickly reach their customer service team can save you time and effort. This guide will explain how you can contact Zadarma, including the crucial details about their customer support options. What Is Zadarma? Zadarma is a globally recognized VoIP provider offering a comprehensive suite of telephony solutions, including virtual phone numbers, PBX systems, and cloud communication tools.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Impact of Great Support on Revenue

Help Scout

Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.

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Top Prize Awarded to Power Firm for Exceptional Employee Engagement

CSM Magazine

Power firm UK Power Networks has won the top prize for employee engagement strategy at the UK Institute of Customer Service’s prestigious annual awards. UK Power Networks, which delivers electricity across London, the East and South East, beat tough competition in the category running against First Direct, Legal & General and other major companies.

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Why You Need Proposal Automation Software: Key Advantages Explained

Cincom

Introduction Are you struggling with last-minute, inconsistent proposals? Well-executed proposals are critical to driving sales and communicating product value to prospects. However, when proposals are rushed at the last minute or prepared by employees juggling other responsibilities, the results are often inconsistent, error-prone, and misaligned with brand messaging.

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Lesson #24 Revisited: Shorter surveys are usually better—but if it’s too short, it could come back to bite you

PeopleMetrics

The shorter your survey, the better your response rates will typically be. This is as true today as it was when I wrote Listen or Die in 2017. For that reason, super-short surveys are increasingly popular, often consisting of just one or two questions: the likelihood that the customer will recommend your company (NPS) and an open-ended "why?" follow-up.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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A Step-by-Step Guide to CPQ Training for Sales Teams

Cincom

Introduction In the fast-paced world of sales, speed is everything and lets face it, manually creating quotes is time-consuming and prone to errors. That is where Configure, Price, Quote (CPQ) software comes in, transforming the way your team generates accurate, fast quotes. CPQ stands for Configure, Price, Quote , a tool that helps sales teams generate accurate quotes quickly and efficiently by automating configuration, pricing, and proposal processes.

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