PeopleMetrics

JANUARY 10, 2025

When I wrote my first book Listen or Die in 2018, my mission was to help businesses understand one essential truth: listening to your customers is not optional. Its the difference between thriving and dying. The 40 lessons in the book were designed to guide companies in building strong Voice of Customer (VoC) programs that deliver real results. Now, as we face the upcoming AI revolution, I find myself asking new questions: Which lessons in the book stand the test of time, unchanged by AIs rise?

Feedback 71

Feedback Technology Customer Experience 71

ChurnZero

JANUARY 10, 2025

2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!), and you may catch a self-driving car or two roaming your city, its not exactly the Jetsons reality of my minds eye ( yet ).

B2B 52

B2B Journey mapping Metrics Enterprise 52

Abby Connect

JANUARY 10, 2025

An attorney answering service may be a good idea for 2025, but it’s also a good idea to do some research and to learn a thing or two before rushing into any new service or business add-on.

Answering services 52

Answering services 52

C3Centricity

JANUARY 10, 2025

Here at C3Centricity, we publish books ( Winning Customer Centricity, The Winning Secrets Series ), articles, online courses and one of the most popular CPG blogs on customer centricity. That’s because we’re passionate about helping companies successfully adopt a customer-first strategy. Since we founded C3Centricity in early 2011, one of our traditions has been to share the most popular posts on customer experience at the beginning of each new year.

Customer centricity 62

Customer centricity Metrics Marketing Feedback 62

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Concentrix

JANUARY 10, 2025

Discover how AI productivity can transform work with faster, personalized, efficient solutionsbuilt on trust, data, and a connected ecosystem.

Personalization 48

Personalization Engineering Enterprise Customer Service 48

JustCall

JANUARY 10, 2025

Have you ever tried to reconnect with an old colleague or track down a business contact only to hit a dead end? You’re not alone. Youre also not alone if youve ever felt like finding someone’s phone number is searching for a needle in a haystack. This scenario plays out often both in our personal and professional lives. Whether youre looking to connect with an old friend or trying to connect with someone from your industry, theres a couple of things you can do.

B2B 40

B2B CRM Telemarketing Engineering 40

JustCall

JANUARY 10, 2025

A lot of lost sales opportunities happen because salespeople can’t reach the right person. Sales teams spend hours calling the wrong numbers and searching for correct contact details, draining resources and damaging revenue potential. But finding accurate business phone numbers shouldn’t feel like an impossible task. The right tools and techniques can really change the way you build your prospect list or plan your next cold-calling campaign.

Sales 40

Sales CRM Government voip 40