Brad Cleveland Blog
JANUARY 10, 2025
A clear vision, well communicated and continually reinforced by you, is essential to engaging your employees, aligning objectives, and driving action. I have colleagues who are huge fans of eyewear retailer Warby Parker. Warby Parker is renowned for exceptional customer … Continue reading → The post Build Customer Insight into Your Vision appeared first on Brad Cleveland.
Outsource Consultants
JANUARY 10, 2025
Contact center productivity is the backbone of exceptional customer service. In today’s fast-paced business environment, optimizing your contact center’s efficiency is more important than ever. At Outsource Consultants, we’ve identified key strategies to boost your contact center’s performance and deliver outstanding results.
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Avoxi
JANUARY 10, 2025
Using Contact Center AutomationOur Guide (2025) The days of long hold times, frustrated customers, and overworked agents are fading fast. Contact center automation is transforming how businesses handle customer interactions by streamlining workflows and improving service efficiency. An estimated 21% of contact center leaders are already investing in AI and automation tools to optimize operations… The post Using Contact Center AutomationOur Guide (2025) appeared first on AVOXI.
Abby Connect
JANUARY 10, 2025
An attorney answering service may be a good idea for 2025, but it’s also a good idea to do some research and to learn a thing or two before rushing into any new service or business add-on.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Avoxi
JANUARY 10, 2025
Using Contact Center AutomationOur Guide (2025) The days of long hold times, frustrated customers, and overworked agents are fading fast. Contact center automation is transforming how businesses handle customer interactions by streamlining workflows and improving service efficiency. An estimated 21% of contact center leaders are already investing in AI and automation tools to optimize operations… The post Using Contact Center AutomationOur Guide (2025) appeared first on AVOXI.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ChurnZero
JANUARY 10, 2025
2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!), and you may catch a self-driving car or two roaming your city, its not exactly the Jetsons reality of my minds eye ( yet ).
PeopleMetrics
JANUARY 10, 2025
When I wrote my first book Listen or Die in 2018, my mission was to help businesses understand one essential truth: listening to your customers is not optional. Its the difference between thriving and dying. The 40 lessons in the book were designed to guide companies in building strong Voice of Customer (VoC) programs that deliver real results. Now, as we face the upcoming AI revolution, I find myself asking new questions: Which lessons in the book stand the test of time, unchanged by AIs rise?
C3Centricity
JANUARY 10, 2025
Here at C3Centricity, we publish books ( Winning Customer Centricity, The Winning Secrets Series ), articles, online courses and one of the most popular CPG blogs on customer centricity. That’s because we’re passionate about helping companies successfully adopt a customer-first strategy. Since we founded C3Centricity in early 2011, one of our traditions has been to share the most popular posts on customer experience at the beginning of each new year.
JustCall
JANUARY 10, 2025
Have you ever tried to reconnect with an old colleague or track down a business contact only to hit a dead end? You’re not alone. Youre also not alone if youve ever felt like finding someone’s phone number is searching for a needle in a haystack. This scenario plays out often both in our personal and professional lives. Whether youre looking to connect with an old friend or trying to connect with someone from your industry, theres a couple of things you can do.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
JustCall
JANUARY 10, 2025
A lot of lost sales opportunities happen because salespeople can’t reach the right person. Sales teams spend hours calling the wrong numbers and searching for correct contact details, draining resources and damaging revenue potential. But finding accurate business phone numbers shouldn’t feel like an impossible task. The right tools and techniques can really change the way you build your prospect list or plan your next cold-calling campaign.
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