NobelBiz
APRIL 2, 2024
Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.
AWS Machine Learning
APRIL 2, 2024
This blog post is co-written with Hwalsuk Lee at Upstage. Today, we’re excited to announce that the Solar foundation model developed by Upstage is now available for customers using Amazon SageMaker JumpStart. Solar is a large language model (LLM) 100% pre-trained with Amazon SageMaker that outperforms and uses its compact size and powerful track records to specialize in purpose-training, making it versatile across languages, domains, and tasks.
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AnswerConnect
APRIL 2, 2024
Considering hiring an answering service for your small business? Check out our guide to learn how it works and make the best choice for your business. The post How to choose the best answering service for your small business [with checklist] appeared first on AnswerConnect Blog.
AWS Machine Learning
APRIL 2, 2024
In 2023, AWS announced an expanded collaboration with Hugging Face to accelerate our customers’ generative artificial intelligence (AI) journey. Hugging Face, founded in 2016, is the premier AI platform with over 500,000 open source models and more than 100,000 datasets. Over the past year, we have partnered to make it effortless to train, fine-tune, and deploy Hugging Face models using Amazon SageMaker , AWS Trainium , and AWS Inferentia.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Nuance
APRIL 2, 2024
Explore our perspective on OpenAI’s Voice Engine and its potential impact on voice biometric security. Learn how Nuance Gatekeeper’s anti-spoofing technology ensures robust authentication.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
VirtualPBX
APRIL 2, 2024
In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself.
Helpware
APRIL 2, 2024
Who doesn't need an extra pair of hands now and then? Especially when it comes to Small and Medium-sized Enterprises (SMEs) development, understanding the benefits of outsourcing represents crucial knowledge that may have a deep impact on the company's short- and long-term growth.
ConvergeOne
APRIL 2, 2024
For decades, traditional monitoring tools have served as the backbone of IT infrastructure, providing insights into system performance, health, and potential issues. However, as modern infrastructures grow increasingly complex and distributed, the limitations of traditional monitoring have become more apparent.
SoliCall
APRIL 2, 2024
Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of data it contains.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
VirtualPBX
APRIL 2, 2024
In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself.
24-7 InTouch
APRIL 2, 2024
Strategic sprints enable us to maintain trusted relationships with our partners while addressing current ecosystem challenges, driving progress, and experimenting with emerging technologies. This allows us to foster innovation and open doors to new opportunities and service offerings. A leading food delivery service brand partnered with us to identify opportunities to enhance their customer experience (CX).
CSM Magazine
APRIL 2, 2024
Collecting large amounts of data online is only possible with scraper bots that can do it automatically in a few minutes. However, the short time you scrape can take a lot of preparation, and choosing the right proxy server might be the most important thing. A bad choice of proxies can hinder even the simplest web scraping project. IP bans, CAPTCHAs, location restrictions, slow speeds, and many other problems can be avoided with the right proxy type.
Cisco - Contact Center
APRIL 2, 2024
Record-Breaking Security Vulnerabilities in 2023 According to data from Statista , the amount of vulnerabilities recorded in 2023 hit a record number with 29,000 new vulnerabilities reported.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
APRIL 2, 2024
Any business selling products earns its success and revenues based largely on how efficient its supply chain is. When a supply chain operates efficiently, you have growth and profits. It eats into revenues and operations when it isn’t organized or encounters difficulties without resolution. An effective supply chain is a must but requires ongoing refinement to keep it performing optimally in an evolving and competitive market.
Cisco - Contact Center
APRIL 2, 2024
This post was authored by Najid Navas, a Software Engineer Intern on the HR IT Team.
CSM Magazine
APRIL 2, 2024
When it comes to customer relationship management (CRM), not every industry finds its rhythm with the same beat. The intricate needs of a real estate agent, thriving on a large network to clinch deals, contrast greatly with the contractor’s reliance on a CRM to clock the work hours of their team. This difference in needs has given rise to a ton of CRM solutions, each tailored to fit specific industries.
Cisco - Contact Center
APRIL 2, 2024
I’m excited to announce that Dr.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
AWS Machine Learning
APRIL 2, 2024
Amazon SageMaker Canvas allows you to use machine learning (ML) to generate predictions without having to write any code. It does so by covering the end-to-end ML workflow: whether you’re looking for powerful data preparation and AutoML, managed endpoint deployment, simplified MLOps capabilities, or the ability to configure foundation models for generative AI , SageMaker Canvas can help you achieve your goals.
AWS Machine Learning
APRIL 2, 2024
The generative artificial intelligence (AI) revolution is in full swing, and customers of all sizes and across industries are taking advantage of this transformative technology to reshape their businesses. From reimagining workflows to make them more intuitive and easier to enhancing decision-making processes through rapid information synthesis, generative AI promises to redefine how we interact with machines.
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