NobelBiz
APRIL 2, 2024
Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.
AWS Machine Learning
APRIL 2, 2024
This blog post is co-written with Hwalsuk Lee at Upstage. Today, we’re excited to announce that the Solar foundation model developed by Upstage is now available for customers using Amazon SageMaker JumpStart. Solar is a large language model (LLM) 100% pre-trained with Amazon SageMaker that outperforms and uses its compact size and powerful track records to specialize in purpose-training, making it versatile across languages, domains, and tasks.
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Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.
AWS Machine Learning
APRIL 2, 2024
In 2023, AWS announced an expanded collaboration with Hugging Face to accelerate our customers’ generative artificial intelligence (AI) journey. Hugging Face, founded in 2016, is the premier AI platform with over 500,000 open source models and more than 100,000 datasets. Over the past year, we have partnered to make it effortless to train, fine-tune, and deploy Hugging Face models using Amazon SageMaker , AWS Trainium , and AWS Inferentia.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
VirtualPBX
APRIL 2, 2024
In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Nuance
APRIL 2, 2024
Explore our perspective on OpenAI’s Voice Engine and its potential impact on voice biometric security. Learn how Nuance Gatekeeper’s anti-spoofing technology ensures robust authentication.
Helpware
APRIL 2, 2024
Who doesn't need an extra pair of hands now and then? Especially when it comes to Small and Medium-sized Enterprises (SMEs) development, understanding the benefits of outsourcing represents crucial knowledge that may have a deep impact on the company's short- and long-term growth.
Cisco - Contact Center
APRIL 2, 2024
I’m excited to announce that Dr.
ConvergeOne
APRIL 2, 2024
For decades, traditional monitoring tools have served as the backbone of IT infrastructure, providing insights into system performance, health, and potential issues. However, as modern infrastructures grow increasingly complex and distributed, the limitations of traditional monitoring have become more apparent.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
SoliCall
APRIL 2, 2024
Most recordings are not saving the original audio as-is but perform a compression. While compression is often necessary for practical reasons (like saving storage space or reducing bandwidth), it’s a delicate balance. Too much compression can strip away the authenticity of the original call. When you compress a recording, you’re essentially reducing the amount of data it contains.
Cisco - Contact Center
APRIL 2, 2024
This post was authored by Najid Navas, a Software Engineer Intern on the HR IT Team.
VirtualPBX
APRIL 2, 2024
In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself.
24-7 InTouch
APRIL 2, 2024
Strategic sprints enable us to maintain trusted relationships with our partners while addressing current ecosystem challenges, driving progress, and experimenting with emerging technologies. This allows us to foster innovation and open doors to new opportunities and service offerings. A leading food delivery service brand partnered with us to identify opportunities to enhance their customer experience (CX).
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
APRIL 2, 2024
Collecting large amounts of data online is only possible with scraper bots that can do it automatically in a few minutes. However, the short time you scrape can take a lot of preparation, and choosing the right proxy server might be the most important thing. A bad choice of proxies can hinder even the simplest web scraping project. IP bans, CAPTCHAs, location restrictions, slow speeds, and many other problems can be avoided with the right proxy type.
Cisco - Contact Center
APRIL 2, 2024
Record-Breaking Security Vulnerabilities in 2023 According to data from Statista , the amount of vulnerabilities recorded in 2023 hit a record number with 29,000 new vulnerabilities reported.
CSM Magazine
APRIL 2, 2024
Any business selling products earns its success and revenues based largely on how efficient its supply chain is. When a supply chain operates efficiently, you have growth and profits. It eats into revenues and operations when it isn’t organized or encounters difficulties without resolution. An effective supply chain is a must but requires ongoing refinement to keep it performing optimally in an evolving and competitive market.
AWS Machine Learning
APRIL 2, 2024
Amazon SageMaker Canvas allows you to use machine learning (ML) to generate predictions without having to write any code. It does so by covering the end-to-end ML workflow: whether you’re looking for powerful data preparation and AutoML, managed endpoint deployment, simplified MLOps capabilities, or the ability to configure foundation models for generative AI , SageMaker Canvas can help you achieve your goals.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
CSM Magazine
APRIL 2, 2024
When it comes to customer relationship management (CRM), not every industry finds its rhythm with the same beat. The intricate needs of a real estate agent, thriving on a large network to clinch deals, contrast greatly with the contractor’s reliance on a CRM to clock the work hours of their team. This difference in needs has given rise to a ton of CRM solutions, each tailored to fit specific industries.
AWS Machine Learning
APRIL 2, 2024
The generative artificial intelligence (AI) revolution is in full swing, and customers of all sizes and across industries are taking advantage of this transformative technology to reshape their businesses. From reimagining workflows to make them more intuitive and easier to enhancing decision-making processes through rapid information synthesis, generative AI promises to redefine how we interact with machines.
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