Sun.Mar 16, 2025

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CallMiner Outreach – The future of CX is here

Callminer

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.

Feedback 182
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Product Configurator Tool: Solution, or Integrated System?

Cincom

Introduction Sales configurator software, and more specifically, product configuration software, comes in a wide range of varieties, formats and sophistication. For the sake of simplicity, Im going to toss them all into one of three bags: tools, solutions and systems. Depending on your application and your level of complexity in terms of product, market, price or organization, you may be best served by a simple, free-standing tool, or you may require a more elaborate, full-function integrated s

Sales 40
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Digital Sales Transformation, Explained

Cincom

Introduction Digital technology has brought about wholesale change to the processes associated with selling products over the past fifteen years. This did not happen overnight with a single invention or application. The digital revolution was, relatively speaking, quick, but it was still incremental in nature. Technology sneaks up on you. A few folks may remember the advent of the transistor.

Sales 40
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Mitigating Digital Transformation Risks: 8 Strategic Ways to Secure and Sustainable Innovation

Cincom

Introduction The digital transformation of an organization often requires the acquisition and implementation of emerging technologies that facilitate the journey toward a digitally empowered future. However, acquiring new technology for business improvement inherently involves some level of risk. This risk may be heightened by factors such as the organizations size and complexity.

Finance 40
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The Ultimate Blueprint for an AI-First Contact Center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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Sales Enablement Metrics, Margins and Management

Cincom

Introduction If you have spent much time on this blog, you know that we talk about all types of technology and strategies aimed at helping by providing information on the sales enablement process. CPQ , CRM, sales portals, content marketing and guided selling are just a few of the topics we kick around on this forum. If you are reading this, you are likely implementing or have implemented some of these solutions within your own operation.

Metrics 40