Thu.Oct 24, 2024

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Enhance your Amazon Redshift cloud data warehouse with easier, simpler, and faster machine learning using Amazon SageMaker Canvas

AWS Machine Learning

Machine learning (ML) helps organizations to increase revenue, drive business growth, and reduce costs by optimizing core business functions such as supply and demand forecasting, customer churn prediction, credit risk scoring, pricing, predicting late shipments, and many others. Conventional ML development cycles take weeks to many months and requires sparse data science understanding and ML development skills.

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Navigating Insolvency: How Customer Service Can Support Affected Clients

CSM Magazine

Insolvency can be a daunting experience for individuals and businesses alike. Navigating through this financial maze requires not only professional guidance but also empathetic customer service that can ease the journey. If you’re seeking insolvency advice in Norwich , Newquay, Nottingham, or wherever you live, informed support can make all the difference.

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From RAG to fabric: Lessons learned from building real-world RAGs at GenAIIC – Part 1

AWS Machine Learning

The AWS Generative AI Innovation Center (GenAIIC) is a team of AWS science and strategy experts who have deep knowledge of generative AI. They help AWS customers jumpstart their generative AI journey by building proofs of concept that use generative AI to bring business value. Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases.

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Exploring AI Solutions for Enhanced Fintech Customer Experience at Money20/20

24-7 InTouch

Financial services are changing faster than ever, with consumer trends and expectations evolving in step with technology. The focus is now on how it can be leveraged to deliver enhanced experiences. Aiming to create an exceptional customer experience (CX) and transforming the way fintech approaches its CX services, Money 20/20 is the perfect opportunity to stay ahead of the curve and gain business-critical insights from industry leaders.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency

Avoxi

The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial… The post The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Bas

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VirtualPBX AirDial For 2024 Innovation Award

VirtualPBX

One of the newest products in the VirtualPBX family of communications, AirDial , has been recognized by TMC Labs with an Innovation Award for 2024. The product was recognized not only for the innovation of the device itself, but the flexibility VirtualPBX packages with it. And we are certainly excited to share the news. “It’s one thing to be awarded and recognized for a product we’ve worked hard to hone and perfect, but to specifically be mentioned for the customer support and

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How Recurring Revenue Management Software Supports Predictive Revenue Growth

CSM Magazine

In the dynamic business environment of the present day, companies are always looking for ways to consistently increase their income sources over time. Predictive revenue growth has become a priority for businesses striving for long-term success. Utilizing software to manage recurring revenue is seen as a strategy to reach this objective. This article delves into the benefits of these software solutions in helping businesses forecast and improve their revenue growth potential.

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Top 11 Features to Look for in a Contact Center Solution for Utility Companies

Enghouse Interactive

Discover why Enghouse Interactive’s Cloud Contact Center Solution for Utilities is the ultimate choice for utility companies. Learn about its comprehensive features, including omnichannel support, intelligent routing, proactive communication, and seamless third-party integrations designed to enhance customer service and operational efficiency.

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How Solicitors Can Help Resolve Customer Service Disputes

CSM Magazine

In today’s fast-paced world, customer service disputes are not uncommon. Whether it’s a disagreement over a product, service, or contract, these issues can disrupt both personal and professional life. Engaging a solicitors in Hertfordshire , Herefordshire, or wherever you live, can be an effective way to resolve such disputes efficiently.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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VirtualPBX AirDial For 2024 Innovation Award

VirtualPBX

One of the newest products in the VirtualPBX family of communications, AirDial , has been recognized by TMC Labs with an Innovation Award for 2024. The product was recognized not only for the innovation of the device itself, but the flexibility VirtualPBX packages with it. And we are certainly excited to share the news. “It’s one thing to be awarded and recognized for a product we’ve worked hard to hone and perfect, but to specifically be mentioned for the customer support and

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UK Ecommerce Retailers Widen AI Adoption Roadmap to Support Post-purchase Experience in 2025, Data From Scurri and IMRG Reveals

CSM Magazine

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. This is according to research of more than 50 UK retailers conducted in partnership by Scurri , the next-generation delivery management and post-purchase experience software provider, and IMRG , the UK’s Ecommerce Association.

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Speech Analytics: How it works | AmplifAI

Amplifai Coaching Category

Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.

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Denby Pottery Partners With ESW to Overcomes Post-Brexit Issues and Launch DTC in 29 European Markets

CSM Magazine

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Denby Pottery prides itself on the strength and craftsmanship of its stoneware, which it has made on-site in Derbyshire, England, for more than 200 years.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Cisco Partner Summit 2024: Know Before You Go

Cisco - Contact Center

Read Luxy Thuraisingam's Know Before You Go blog to learn more about Cisco Partner Summit 2024 in LA and online, October 28-30! Engage with keynotes, sessions, and activities. Register now and connect with #CiscoPS24!

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Super charge your LLMs with RAG at scale using AWS Glue for Apache Spark

AWS Machine Learning

Large language models (LLMs) are very large deep-learning models that are pre-trained on vast amounts of data. LLMs are incredibly flexible. One model can perform completely different tasks such as answering questions, summarizing documents, translating languages, and completing sentences. LLMs have the potential to revolutionize content creation and the way people use search engines and virtual assistants.

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Spotting Stars: Evaluating and Recruiting Top Creative Talent

Joe Rawlinson

In the competitive landscape of today’s business environment, having the right creative talent is essential for driving innovation and achieving success. From graphic designers who craft stunning visuals to content writers who create compelling narratives, the demand for skilled creative professionals spans various categories. As businesses navigate the complexities of modern markets, the need for flexibility and diversity in creative talent becomes increasingly important.

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Create a generative AI-based application builder assistant using Amazon Bedrock Agents

AWS Machine Learning

In this post, we set up an agent using Amazon Bedrock Agents to act as a software application builder assistant. Agentic workflows are a fresh new perspective in building dynamic and complex business use- case based workflows with the help of large language models (LLM) as their reasoning engine or brain. These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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From Uptime to Outcome: New Paths for Managed Services Success

Cisco - Contact Center

Cisco technology and partner managed services drive outcome-oriented solutions. Leverage networking, security, collaboration, and AI-ready platforms to enhance customer value and operational efficiency. Discover more at #CiscoPS24.

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Transitioning from Amazon Rekognition people pathing: Exploring other alternatives

AWS Machine Learning

Amazon Rekognition people pathing is a machine learning (ML)–based capability of Amazon Rekognition Video that users can use to understand where, when, and how each person is moving in a video. This capability can be used for multiple use cases, such as for understanding: Retail analytics – Customer flow in the store and identifying high-traffic areas Sports analytics – Players’ movements across the field or court Industrial safety – Workers’ movement in work environments to promote compliance w

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How to Use a Continuous Improvement Board to Boost Team Efficiency

CSM Magazine

The present-day modern teams are always looking for methods to boost productivity and simplify operations. A continuous improvement board provides an engaging space to identify inefficiencies and encourage a culture of improvement. When utilized well, this tool can greatly enhance team effectiveness. The upcoming sections will explore the advantages and approaches to implementing an improvement board in any workplace.

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How to Calculate Damages After an Auto Accident in Missouri

CSM Magazine

In Missouri, where traffic fatalities numbered 992 in 2023, accurately calculating damages after an auto accident is crucial for victims seeking compensation. Beck & Beck Missouri Car Accident Lawyers are skilled in evaluating these factors, ensuring that clients receive the maximum compensation possible under Missouri law. Understanding the full extent of damages in areas like St.

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Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

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Sound Design in Slot Games: The Unseen Element That Shapes Player Experience

CSM Magazine

Sound design plays a significant role in slot games, often going unnoticed but significantly impacting the player’s gaming experience. This auditory aspect of gaming has evolved significantly over the years. These characteristics can be enjoyed in Pin Up slots, an example of a modern approach to sound design. These games use various audio elements to create an immersive atmosphere.

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Improbable Comebacks in American Soccer History

CSM Magazine

Every fan of American soccer knows that sometimes even the most hopeless situation can be turned into a triumph. The game’s comebacks are not just about beating an opponent; they are hard fought battles where perseverance and determination can turn the tide of a match. The moments when teams find the strength to get back into the game despite significant deficits are written in golden letters in sports history.