AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. Recent developments in generative AI models have further sped up the need of ML adoption across industries. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 125

Government Engineering Accountability Enterprise 125

Cisco - Contact Center

OCTOBER 20, 2023

For more than twenty years, Deloitte and Cisco have been dedicated to creating meaningful results for our mutual clients in the ever-evolving digital landscape.

Marketing 105

Marketing 105

Playvox

OCTOBER 20, 2023

In face-to-face interactions with customers, you have the advantage of observing eye contact, tone of voice, body language, and other cues that go along with their spoken words. But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences.

Contact Center 82

Contact Center Coaching Feedback Surveys 82

Cisco - Contact Center

OCTOBER 20, 2023

As businesses aim to improve the customer experience and also run more smoothly, they’re turning to software solutions that supercharge their digital transformation.

Technology 98

Technology Customer Experience 98

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AnomalySquared

OCTOBER 20, 2023

In the fast-paced world of business, customer support is undeniably one of the most critical components for ensuring customer satisfaction and maintaining a strong brand reputation. However, as companies grow, they often face the dilemma of whether to manage their call center operations in-house or consider outsourcing. This blog post aims to explore the advantages and disadvantages of outsourcing your call center to help you make an informed decision.

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outsourcing Call Center Customer Support Management 97

24-7 InTouch

OCTOBER 20, 2023

In today’s fast-paced digital landscape, the financial technology (fintech) industry is undergoing a remarkable transformation, redefining how financial services are delivered and experienced. Central to this evolution is the integration of artificial intelligence (AI) and automation, which are playing a pivotal role in enhancing customer experience (CX) in fintech.

Chatbots 59

Chatbots Banking Customer centricity Wait times 59

Cisco - Contact Center

OCTOBER 20, 2023

“Life is like riding a bicycle. To keep your balance, you must keep moving.

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Amplifai Coaching Category

OCTOBER 20, 2023

Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.

Contact Center 59

Contact Center 59

Babelforce

OCTOBER 20, 2023

Sie bilden sich das nicht ein. Wir stehen an einem Wendepunkt der AI. Die halbe Welt schwärmt davon. Die andere Hälfte betreibt Schwarzmalerei darüber, was die Menschheit auf dem Weg dorthin verlieren wird. Nehmen Sie ChatGPT als Beispiel – wo immer Sie hinschauen, gibt es Theorien darüber, wozu es imstande sein könnte. (Und wie die meisten technischen Theorien zu Beginn einer neuen Ära sind diese meist inkorrekt).

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Momentum Telecom

OCTOBER 20, 2023

Cloud services are becoming standard for businesses of all sizes, and phone systems are no exception. The cloud telephony market is expected to reach $51.5 billion by 2032 , 1 likely due to the increased scalability, security, and cost savings offered by these flexible communication solutions. Cloud voice can help businesses: Save an average of 49,660 hours yearly.

voip 52

voip Analytics Personalization Metrics 52

Babelforce

OCTOBER 20, 2023

Sie bilden sich das nicht ein. Wir stehen an einem Wendepunkt der AI. Die halbe Welt schwärmt davon. Die andere Hälfte betreibt Schwarzmalerei darüber, was die Menschheit auf dem Weg dorthin verlieren wird. Nehmen Sie ChatGPT als Beispiel – wo immer Sie hinschauen, gibt es Theorien darüber, wozu es imstande sein könnte. (Und wie die meisten technischen Theorien zu Beginn einer neuen Ära sind diese meist inkorrekt).

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

CSM Magazine

OCTOBER 20, 2023

In today’s business, successful marketing demands not just creativity and strategy but also a sharp focus on maximizing your website’s potential. If you’ve been searching for that perfect tool to enhance your brand’s marketing efforts and boost your revenue, then you’re in the right place. SafeOpt is a groundbreaking retargeting program designed to revolutionize your business’s marketing success.

Marketing 52

Marketing Advertising Analytics Revenue potential 52

Cisco - Contact Center

OCTOBER 20, 2023

Cisco’s Chief Legal Officer shares her perspective on the power of pro bono work. Cisco’s purpose is to power a more inclusive future for all.

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Amplifai Coaching Category

OCTOBER 20, 2023

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!

Coaching 52

Coaching Call Center 52

Brad Cleveland Blog

OCTOBER 20, 2023

The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.

Strategic Value 48

Strategic Value Contact Center Call Center Customer Experience 48

Help Scout

OCTOBER 20, 2023

How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company Read the full article

Customer centricity 45

Customer centricity Customer Service 45

Brad Cleveland Blog

OCTOBER 20, 2023

The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.

Strategic Value 26

Strategic Value Contact Center Call Center Customer Experience 26

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

AWS Machine Learning

OCTOBER 20, 2023

This is a guest post co-written by Rama Badrinath, Divay Jindal and Utkarsh Agrawal at Meesho. Meesho is India’s fastest growing ecommerce company with a mission to democratize internet commerce for everyone and make it accessible to the next billion users of India. Meesho was founded in 2015 and today focuses on buyers and sellers across India. The Meesho marketplace provides micro, small, and medium businesses and individual entrepreneurs access to millions of customers, a selection from over

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Calibration Construction Metrics Personalization 120

Ann Michaels and Associates

OCTOBER 20, 2023

Yes, it is generally advisable for businesses to have a social media policy for legal purposes. A social media policy is a set of guidelines and rules that govern how employees and representatives of the company should use social media in the context of their work. Social Media Policy Protects Company Reputation Protecting Confidential Information: A social media policy can outline the importance of not sharing confidential or sensitive company information on social media platforms.

Government 52

Government Education Consulting Consulting 52