Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships.
Beyond Philosophy
OCTOBER 5, 2023
Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation. He and his colleagues are in a pickle, and they asked for our help. Williams and the company wondered if they should raise prices or add additional fees to cover it. Since I am sure many of you have been wondering along the same lines, I wanted to share what we discussed about this business problem here, too.
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AWS Machine Learning
OCTOBER 5, 2023
Large language models (LLMs) have captured the imagination and attention of developers, scientists, technologists, entrepreneurs, and executives across several industries. These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants.
Cisco - Contact Center
OCTOBER 5, 2023
Have you ever been at a party and enjoyed the sampler platter so much that you kept going back for more? Just me? That’s okay. Today, I’ve prepared a s morgasbord* of the latest Cisco U.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
OCTOBER 5, 2023
Artificial intelligence (AI) and machine learning (ML) have seen widespread adoption across enterprise and government organizations. Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. Organizations have started to use AI/ML services like Amazon Comprehend to build classification models with their unstructured data to get deep insights that they
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
OCTOBER 5, 2023
Cloud migration, omni-channel usage, greater digitization, increased adoption of voice bots and voice biometrics, along with rapid developments in artificial intelligence (AI) are just a few of the ever growing advancements which are reshaping how organizations like yours are interacting with customers.
Cisco - Contact Center
OCTOBER 5, 2023
Part 3 of the six-part series – The 2023 Global Networking Trends Report series Three networking megatrends have upended how businesses approach networking to support the distributed w… Read more on Cisco Blogs
CSM Magazine
OCTOBER 5, 2023
Did you know that holiday accident claims spike by 15% each year? As a business owner, you’re directly affected. You’ve got a responsibility to ensure customer safety, but you’re also caught in the crossfire of potential legal issues. This article will help you navigate these choppy waters with strategies for accident prevention, effective responses to claims, and understanding the legal implications.
Cisco - Contact Center
OCTOBER 5, 2023
In the last few months, Cisco has launched a lot of new capabilities around Cisco Full-Stack Observability (Cisco FSO) that activate important use cases around observability.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
OCTOBER 5, 2023
Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. Real-time vehicle tracking and fleet management tools are also helping Blade better respond to emergency call outs, monitor fleet security and improve workforce health and s
Cisco - Contact Center
OCTOBER 5, 2023
Managed services are an essential and fast-growing part of the security market, growing 14% annually.
CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service. Researchers found that 34% of Brits admit that long wait times are the thing that annoys them the most about customer service when dining out, while 33% selected slow service.
Fonolo
OCTOBER 5, 2023
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. FREE WEBINAR: Is Your Chatbot Really Just an IVR? Join us Oct. 25, 2pm ET/11am PT for a live 30-min webinar. Save your seat! With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
5CA
OCTOBER 5, 2023
5CA’s Player Support Meetup 2023 brought together Player Support experts from around the world to share industry insights & expertise.
Help Scout
OCTOBER 5, 2023
Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide.
Cisco - Contact Center
OCTOBER 5, 2023
A few weeks back I shared one of our latest customer stories on Trident Technical College.
SmartKarrot
OCTOBER 5, 2023
They say, “Don’t just strike gold, mine it!” Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Let’s delve into this strategic playbook to maximize revenue through account mining. 1.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
OCTOBER 5, 2023
In recent years, the online casino industry has seen remarkable advancements. While the excitement of gaming and the potential for winning remain key attractions, one notable development has been in the realm of graphics and animation. The evolution of online casino graphics and animation has not only improved visual aesthetics but has also played a pivotal role in creating immersive gaming experiences.
SmartKarrot
OCTOBER 5, 2023
Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. In this article, we delve deep into creating an effective playbook strategy for Large -Scale Clients that can help you build and grow long-lasting relationships and drive revenue growth.
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