COPC
MARCH 11, 2024
Early attrition poses a significant and costly challenge for contact centers. To address this issue, COPC Inc. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction.
ShepHyken
MARCH 11, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?
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Callminer
MARCH 11, 2024
Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs. This blog offers tips for selecting the best sentiment analysis tool.
AWS Machine Learning
MARCH 11, 2024
VistaPrint , a Cimpress business, is the design and marketing partner to millions of small businesses around the world. For more than two decades, VistaPrint has empowered small businesses to quickly and effectively create the marketing products – from promotional materials and signage to print advertising and more – to get the job done, regardless of whether they operate in-store or online.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI f
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI
HelpCrunch
MARCH 11, 2024
If you’ve dipped your toes in the SaaS marketing world, you will discover that it’s a different kind of beast. Unlike traditional types of marketing, where you sell physical products, SaaS focuses on selling experiences. [ … ] The post SaaS Marketing Guide: 8 Techniques to Shine in 2024 appeared first on The HelpCrunch blog.
Kapta Customer Success
MARCH 11, 2024
Six misconceptions are reducing customer QBR engagement. Learn about these myths and how to overcome them to increase engagement and outcomes.
Cisco - Contact Center
MARCH 11, 2024
In January 2024, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) issued a directive (with an update in February) mandating that all U.S.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
TeamSupport
MARCH 11, 2024
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation.
Vistio
MARCH 11, 2024
If you work in a contact center, you know just how crucial a well-trained agent can be. Whether your agents are in sales, customer service, or any other client-facing role, the success of your business often hinges on the effectiveness of your agent’s training. But how can you tell if your training program is actually doing its job? It’s not as simple as ticking off a checklist or waiting for positive customer reviews to start rolling in.
Cisco - Contact Center
MARCH 11, 2024
This post is about Dashify, the Cisco Observability Platform ’s dashboarding framework.
TeamSupport
MARCH 11, 2024
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
CSM Magazine
MARCH 11, 2024
Selecting a B2B fulfilment partner is a decisive move, akin to choosing a relay teammate in a high-stakes race. It’s about finding that entity which not only passes the baton swiftly but also understands the nuances of your track. Your choice can catapult you forward or leave you lagging behind, complicating logistics rather than streamlining them.
SmartKarrot
MARCH 11, 2024
In the complex realm of Customer Success , crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have found one plan that stands out above the rest – The JOINT SUCCESS Plan. This plan is not just a document; it’s a strategic approach that aligns your team’s efforts with the client’s goals, fostering a collaborative journey towards success.
CSM Magazine
MARCH 11, 2024
There is hardly a physical or online casino today without roulette, but this fun game’s history dates back to the 17th century. Gambling history has it that the creation of this game can be credited to Blaise Pascal, a brilliant mathematician and physicist at the time. Technology such as augmented reality is now set to revolutionize the customer experience and make the game even more user immersive.
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