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Sun.Sep 22, 2024

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Top 5 Customer Service & CX Articles for Week of September 23, 2024

ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.

Customer Service 206
Customer Service Banking Enterprise Customer Experience 206
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Stop the Revenue Leak: A Complete Guide to Calculating and Improving Revenue Retention

Kapta Customer Success

SEPTEMBER 22, 2024

Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.

SaaS 59
SaaS Metrics Accountability Management 59
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