Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.

Scripts 243

Scripts Personalization Management 243

AWS Machine Learning

OCTOBER 4, 2024

In the generative AI era, agents that simulate human actions and behaviors are emerging as a powerful tool for enterprises to create production-ready applications. Agents can interact with users, perform tasks, and exhibit decision-making abilities, mimicking humanlike intelligence. By combining agents with foundation models (FMs) from the Amazon Titan in Amazon Bedrock family, customers can develop multimodal, complex applications that enable the agent to understand and generate natural languag

Engineering 61

Engineering APIs Accountability Personalization 61

Help Scout

OCTOBER 4, 2024

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

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ChurnZero

OCTOBER 4, 2024

Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro

SaaS 52

SaaS Customer centricity Coaching CRM 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. In New Jersey, casinos are not about wagering; instead, every decision is driven by the core issue of customer satisfaction. Indeed, ensuring that patrons leave with a smile is key to long-term success in this highly competitive environment where each casino hopes to be the number one choice for gamblers and tourists alike.

Entertainment 52

Entertainment CRM Feedback Technology 52

CSM Magazine

OCTOBER 4, 2024

Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Here we’ll ask why this might be an outdated notion. Many industries have naturally adapted to a “human-less” interface and even enhanced their quality of customer service in the process.

Personalization 52

Personalization Real estate Customer Service Automotive 52