Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.

Scripts 243

Scripts Personalization Management 243

AWS Machine Learning

OCTOBER 4, 2024

In the generative AI era, agents that simulate human actions and behaviors are emerging as a powerful tool for enterprises to create production-ready applications. Agents can interact with users, perform tasks, and exhibit decision-making abilities, mimicking humanlike intelligence. By combining agents with foundation models (FMs) from the Amazon Titan in Amazon Bedrock family, customers can develop multimodal, complex applications that enable the agent to understand and generate natural languag

Engineering 100

Engineering APIs Accountability Personalization 100

Cisco - Contact Center

OCTOBER 4, 2024

Cisco is excited to build on our existing relationship with Tidelift by making Tidelift's capabilities available to internal developers across Cisco.

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65

Connecting the Dots

OCTOBER 4, 2024

Reflections On 20 Years Of Investigating Rage & The New Age Of Rage THIS IS THE TENTH EDITION OF THE NATIONAL CUSTOMER RAGE SURVEY This wave of the National Customer Rage Survey marks the tenth edition of the rage study, dating back to 2003. Truth be told, we never imagined that the study would resonate with so many different professional communities across the world.

Surveys 62

Surveys Construction Customer Care Government 62

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Help Scout

OCTOBER 4, 2024

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

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59

ChurnZero

OCTOBER 4, 2024

Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro

SaaS 52

SaaS Customer centricity Coaching CRM 52

Calabrio

OCTOBER 4, 2024

Analytics Warum das manuelle Qualittsmanagement ins Hintertreffen gert (und was man dagegen tun kann) Vorsprung Share Die Landschaft des Qualittsmanagements (QM) befindet sich in einem rasanten Wandel, da die Bereitstellung auergewhnlicher Kundenerlebnisse (CX) zu einem entscheidenden Faktor fr den Geschftserfolg geworden ist. Die Kontaktzentren stehen im Mittelpunkt dieser Herausforderung.

Quality management 52

Quality management Contact Center Analytics Average Handle Time 52

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. In New Jersey, casinos are not about wagering; instead, every decision is driven by the core issue of customer satisfaction. Indeed, ensuring that patrons leave with a smile is key to long-term success in this highly competitive environment where each casino hopes to be the number one choice for gamblers and tourists alike.

Entertainment 52

Entertainment CRM Feedback Surveys 52

Calabrio

OCTOBER 4, 2024

Analytics Pourquoi la gestion manuelle de la qualit prend du retard (et ce qu’il faut faire) Sautez en avant Share Le paysage de la gestion de la qualit (QM) subit une transformation rapide, car la fourniture d’expriences client exceptionnelles est devenue un facteur dterminant de la russite des entreprises. Les centres de contact sont au cur de ce dfi.

Quality management 52

Quality management Analytics Coaching Management 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

OCTOBER 4, 2024

Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Here we’ll ask why this might be an outdated notion. Many industries have naturally adapted to a “human-less” interface and even enhanced their quality of customer service in the process.

Personalization 52

Personalization Real estate Customer Service Automotive 52