Fri.Oct 04, 2024

article thumbnail

Great Tips on How to Run a Successful Workshop and Motivate Your Audience

Beyond Philosophy

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.

Scripts 243
article thumbnail

Create your fashion assistant application using Amazon Titan models and Amazon Bedrock Agents

AWS Machine Learning

In the generative AI era, agents that simulate human actions and behaviors are emerging as a powerful tool for enterprises to create production-ready applications. Agents can interact with users, perform tasks, and exhibit decision-making abilities, mimicking humanlike intelligence. By combining agents with foundation models (FMs) from the Amazon Titan in Amazon Bedrock family, customers can develop multimodal, complex applications that enable the agent to understand and generate natural languag

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Open-Source Security Through the Lens of Tidelift

Cisco - Contact Center

Cisco is excited to build on our existing relationship with Tidelift by making Tidelift's capabilities available to internal developers across Cisco.

66
article thumbnail

2023 National Customer Rage Study

Connecting the Dots

Reflections On 20 Years Of Investigating Rage & The New Age Of Rage THIS IS THE TENTH EDITION OF THE NATIONAL CUSTOMER RAGE SURVEY This wave of the National Customer Rage Survey marks the tenth edition of the rage study, dating back to 2003. Truth be told, we never imagined that the study would resonate with so many different professional communities across the world.

Surveys 62
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Understanding AI Ticket Routing: Benefits and Challenges

Help Scout

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

59

More Trending

article thumbnail

What do the best customer success leaders have in common?

ChurnZero

Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro

SaaS 52
article thumbnail

Warum das manuelle Qualitätsmanagement ins Hintertreffen gerät (und was man dagegen tun kann)

Calabrio

Analytics Warum das manuelle Qualittsmanagement ins Hintertreffen gert (und was man dagegen tun kann) Vorsprung Share Die Landschaft des Qualittsmanagements (QM) befindet sich in einem rasanten Wandel, da die Bereitstellung auergewhnlicher Kundenerlebnisse (CX) zu einem entscheidenden Faktor fr den Geschftserfolg geworden ist. Die Kontaktzentren stehen im Mittelpunkt dieser Herausforderung.

article thumbnail

How New Jersey Casinos Strive for Customer Satisfaction

CSM Magazine

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. In New Jersey, casinos are not about wagering; instead, every decision is driven by the core issue of customer satisfaction. Indeed, ensuring that patrons leave with a smile is key to long-term success in this highly competitive environment where each casino hopes to be the number one choice for gamblers and tourists alike.

article thumbnail

Pourquoi la gestion manuelle de la qualité prend du retard (et ce qu’il faut faire)

Calabrio

Analytics Pourquoi la gestion manuelle de la qualit prend du retard (et ce qu’il faut faire) Sautez en avant Share Le paysage de la gestion de la qualit (QM) subit une transformation rapide, car la fourniture d’expriences client exceptionnelles est devenue un facteur dterminant de la russite des entreprises. Les centres de contact sont au cur de ce dfi.

article thumbnail

Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

article thumbnail

From In-Person to Digital: Can All Customer Service Thrive Online?

CSM Magazine

Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service. Here we’ll ask why this might be an outdated notion. Many industries have naturally adapted to a “human-less” interface and even enhanced their quality of customer service in the process.