OctopusTech

MAY 3, 2024

Intro Alright, we’ve got to start this one with a pretty wild statistic – WordPress now powers over 43% of websites globally. 43%! That’s essentially nearly half the internet running on WordPress. When you really think about it, that market share isn’t too surprising though. WordPress just works. It’s user-friendly, flexible, and has a robust ecosystem of plugins/themes to build virtually any kind of website.

Consulting 62

Consulting Consulting Engineering Marketing 62

Beyond Philosophy

MAY 3, 2024

A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.

Sales 221

Sales Customer Experience Management 221

Cisco - Contact Center

MAY 3, 2024

Embark on an enhanced learning journey with the Cisco Black Belt Academy—a transformative platform designed to give you a competitive edge in the dynamic Cisco ecosystem.

Management 98

Management 98

OctopusTech

MAY 3, 2024

Introduction Magento is a hugely popular ecommerce platform, powering over 250,000 online stores worldwide. And it’s not hard to see why – the flexibility and customization options Magento offers are second to none. But here’s the thing – having a Magento site alone doesn’t guarantee success these days. With so much competition in the ecommerce space, your website’s design and user experience are absolutely crucial for attracting new customers and turning pros

Abandon rate 62

Abandon rate Engineering Sales Personalization 62

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

MAY 3, 2024

On behalf of Cisco, I am proud to announce the promotions of Gary DePreta to the role of Senior Vice President of U.S. Public Sector Sales and Mike Witzman to Senior Director of U.S.

Sales 95

Sales Government 95

Help Scout

MAY 3, 2024

When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.

49

49

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Brad Cleveland Blog

MAY 3, 2024

My newest course on LinkedIn Learning is “Championing the Customer in Everything You Do.” It is intended for any role in the organization, at any level. I hope it will help identify how to deliver an experience that customers will … Continue reading → The post Championing the Customer in Everything You Do appeared first on Brad Cleveland.

Contact Center 43

Contact Center Call Center Customer Experience Customer Service 43

Cincom

MAY 3, 2024

As a manufacturer, you know that selling complex, configurable products requires streamlined systems to ensure efficiency across the entire revenue cycle. From initial quote requests through order fulfillment, siloed information and manual processes can create roadblocks that result in inaccurate quotes, order errors, and disjointed data that provides limited visibility into the health of the pipeline.

CRM 40

CRM Upselling Sales Engineering 40

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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