OctopusTech

MAY 3, 2024

Intro Alright, we’ve got to start this one with a pretty wild statistic – WordPress now powers over 43% of websites globally. 43%! That’s essentially nearly half the internet running on WordPress. When you really think about it, that market share isn’t too surprising though. WordPress just works. It’s user-friendly, flexible, and has a robust ecosystem of plugins/themes to build virtually any kind of website.

Consulting 62

Consulting Consulting Engineering Marketing 62

Beyond Philosophy

MAY 3, 2024

A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.

Sales 221

Sales Customer Experience Management 221

Cisco - Contact Center

MAY 3, 2024

Embark on an enhanced learning journey with the Cisco Black Belt Academy—a transformative platform designed to give you a competitive edge in the dynamic Cisco ecosystem.

Management 66

Management 66

24-7 InTouch

MAY 3, 2024

The modern workplace confronts a pervasive mental health crisis exacerbated by shortages in professional and accessible care, all of which is compromising well-being and demanding enterprise organizational intervention. In exploring a variety of technologies for addressing this challenge, a pilot study was done in partnership with Lua Health using their intelligent stress detection and monitoring tool.

Enterprise 59

Enterprise Metrics Technology Personalization 59

Advertisement

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Cisco - Contact Center

MAY 3, 2024

On behalf of Cisco, I am proud to announce the promotions of Gary DePreta to the role of Senior Vice President of U.S. Public Sector Sales and Mike Witzman to Senior Director of U.S.

Sales 58

Sales Government 58

Help Scout

MAY 3, 2024

When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.

49

49

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy.

Enterprise 40

Enterprise CRM APIs Customer retention 40

OctopusTech

MAY 3, 2024

Introduction Magento is a hugely popular ecommerce platform, powering over 250,000 online stores worldwide. And it’s not hard to see why – the flexibility and customization options Magento offers are second to none. But here’s the thing – having a Magento site alone doesn’t guarantee success these days. With so much competition in the ecommerce space, your website’s design and user experience are absolutely crucial for attracting new customers and turning pros

Abandon rate 62

Abandon rate Engineering Sales Personalization 62

Cincom

MAY 3, 2024

As a manufacturer, you know that selling complex, configurable products requires streamlined systems to ensure efficiency across the entire revenue cycle. From initial quote requests through order fulfillment, siloed information and manual processes can create roadblocks that result in inaccurate quotes, order errors, and disjointed data that provides limited visibility into the health of the pipeline.

CRM 40

CRM Upselling Sales Engineering 40

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales