OctopusTech
MAY 3, 2024
Intro Alright, we’ve got to start this one with a pretty wild statistic – WordPress now powers over 43% of websites globally. 43%! That’s essentially nearly half the internet running on WordPress. When you really think about it, that market share isn’t too surprising though. WordPress just works. It’s user-friendly, flexible, and has a robust ecosystem of plugins/themes to build virtually any kind of website.
Beyond Philosophy
MAY 3, 2024
A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.
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Cisco - Contact Center
MAY 3, 2024
Embark on an enhanced learning journey with the Cisco Black Belt Academy—a transformative platform designed to give you a competitive edge in the dynamic Cisco ecosystem.
OctopusTech
MAY 3, 2024
Introduction Magento is a hugely popular ecommerce platform, powering over 250,000 online stores worldwide. And it’s not hard to see why – the flexibility and customization options Magento offers are second to none. But here’s the thing – having a Magento site alone doesn’t guarantee success these days. With so much competition in the ecommerce space, your website’s design and user experience are absolutely crucial for attracting new customers and turning pros
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
24-7 InTouch
MAY 3, 2024
The modern workplace confronts a pervasive mental health crisis exacerbated by shortages in professional and accessible care, all of which is compromising well-being and demanding enterprise organizational intervention. In exploring a variety of technologies for addressing this challenge, a pilot study was done in partnership with Lua Health using their intelligent stress detection and monitoring tool.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
MAY 3, 2024
My newest course on LinkedIn Learning is “Championing the Customer in Everything You Do.” It is intended for any role in the organization, at any level. I hope it will help identify how to deliver an experience that customers will … Continue reading → The post Championing the Customer in Everything You Do appeared first on Brad Cleveland.
Help Scout
MAY 3, 2024
When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.
Cincom
MAY 3, 2024
Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy.
Cincom
MAY 3, 2024
As a manufacturer, you know that selling complex, configurable products requires streamlined systems to ensure efficiency across the entire revenue cycle. From initial quote requests through order fulfillment, siloed information and manual processes can create roadblocks that result in inaccurate quotes, order errors, and disjointed data that provides limited visibility into the health of the pipeline.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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