SQM Group
JANUARY 25, 2024
Unlock the power of recognizing customer service agents' achievements to boost morale, enhance engagement, and create a positive work environment for a satisfied team.
Beyond Philosophy
JANUARY 25, 2024
You might recall how I like to say, “None of us are as clever as all of us.” Recently I decided that I would like to leverage the power behind that phrase. So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever else you have to offer, that we can then discuss. Sound fun? Then, click here to learn more and submit.
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AWS Machine Learning
JANUARY 25, 2024
Amazon Q is a new generative AI-powered application that helps users get work done. Amazon Q can become your tailored business expert and let you discover content, brainstorm ideas, or create summaries using your company’s data safely and securely. You can use Amazon Q to have conversations, solve problems, generate content, gain insights, and take action by connecting to your company’s information repositories, code, data, and enterprise systems.
VirtualPBX
JANUARY 25, 2024
In the dynamic and ever-evolving landscape of communication technology, traditional methods frequently find themselves gradually supplanted by the emergence of newer, more advanced alternatives. Among these longstanding methods is the Plain Old Telephone Service (POTS) lines, which has served as a cornerstone in the realm of telecommunications for decades.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Playvox
JANUARY 25, 2024
Warren Buffet said “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Are you taking the right steps to evolve toward workforce engagement management?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Balto
JANUARY 25, 2024
Balto uses generative AI to revolutionize QA call scoring St. Louis – Balto, the first company to provide real-time guidance to contact centers, unveils the latest leap forward in QA automation for contact centers: Balto QA Copil ot. Joining a fleet of real-time guidance, coaching, and notetaking tools, Balto QA Copilot allows users to auto-score calls based on natural language criteria — without constraining limitations or templates.
Cisco - Contact Center
JANUARY 25, 2024
Start a new year of tech learning with the experts from Cisco Learning & Certifications.
Concentrix
JANUARY 25, 2024
Got questions about CX? What is it, what does it mean, and what does it look like? Our experts share their thoughts on all things CX in this video.
Cisco - Contact Center
JANUARY 25, 2024
For most organizations, the journey to a digital-first business is not yet complete.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Helpware
JANUARY 25, 2024
Customer experience has been a hot topic in business conversations for over a decade. Customer expectations for CX quality are rising, and businesses are having to adapt in order to stay ahead of competitors.
Cisco - Contact Center
JANUARY 25, 2024
How important is privacy in building and maintaining trust with customers?
VirtualPBX
JANUARY 25, 2024
In the dynamic and ever-evolving landscape of communication technology, traditional methods frequently find themselves gradually supplanted by the emergence of newer, more advanced alternatives. Among these longstanding methods is the Plain Old Telephone Service (POTS) lines, which has served as a cornerstone in the realm of telecommunications for decades.
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? In the following guest post, Swati Garg founder and CEO, and Lindsay Lynch , senior recruitment consultant at Melo Associates, a customer success and professional services recruitment firm , explore the key trends shaping CS roles and specializations in 2024, and the skills and experiences that CS professionals and leaders should build to capitalize on them.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
TeamSupport
JANUARY 25, 2024
Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.
Cisco - Contact Center
JANUARY 25, 2024
Connect, Code, Create As we eagerly anticipate Cisco Live Amsterdam 2024, one aspect that stands out for technology enthusiasts and developers alike is the array of Meraki developer sessions that… Read more on Cisco Blogs
CSM Magazine
JANUARY 25, 2024
The UPS Store is known for providing reliable, efficient, and high-quality customer service. Let’s see how they do it. With over 5,000 locations worldwide and a team of experts, The UPS Store has become a one-stop-shop for all customer’s shipping, packaging, and printing needs. Best Customer Service Award In 2023, The UPS Store was recognized by Forbes on it’s Best Customer Service list, where it reached the number one spot.
Cisco - Contact Center
JANUARY 25, 2024
NRF (Retail’s Big Show) is an event focused on “what’s next” for retailers. It’s an opportunity to showcase our innovation, sustainability, and business value.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Connect
JANUARY 25, 2024
Crafting exceptional customer experiences (CX) by applying innovative technology has become a strategic differentiator in the digital era. Businesses that have focused on making incremental improvements to experiences to drive success in every interaction with capabilities like automation, employee empowerment and digital channels have enjoyed quick wins and a competitive advantage.
Cisco - Contact Center
JANUARY 25, 2024
This is the first of our three-part series on Cisco Foundation grantees working in the Amazon and South America region.
SmartKarrot
JANUARY 25, 2024
Introduction Project management is the art and science of planning, executing, and controlling complex tasks and activities to achieve specific goals and objectives. Project management software is an umbrella term referring to a wide range of platforms designed to help people manage projects. These products range from a simple checklist app or calendar to organize small projects to robust tools that provide an overview of the entire project lifecycle and offer advanced features such as automatio
SmartKarrot
JANUARY 25, 2024
Introduction Project management is the art and science of planning, executing, and controlling complex tasks and activities to achieve specific goals and objectives. Project management software is an umbrella term referring to a wide range of platforms designed to help people manage projects. These products range from a simple checklist app or calendar to organize small projects to robust tools that provide an overview of the entire project lifecycle and offer advanced features such as automatio
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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