ShepHyken

MARCH 31, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes an “unbreakable” customer relationship, and how can companies achieve it? What are the key components of a tailored customer experience strategy? How does digital transformation impact customer experience? What common mistakes do businesses make in providing effortless customer experiences?

Consulting 174

Consulting Consulting Customer Experience Personalization 174

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI. Since ChatGPT captured the worlds attention at the end of 2022, its been off to the races, with a host of new models, solutions, and use cases entering the fold.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Outsource Consultants

MARCH 31, 2025

Insurance claims processing is a complex and critical aspect of the industry. Specialized insurance call centers play a pivotal role in streamlining this process, offering expert guidance to policyholders and coordinating with various stakeholders. At Outsource Consultants, we’ve seen how insurance BPO services can transform claims handling, leveraging advanced technologies and best practices to optimize performance.

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Calabrio

MARCH 31, 2025

Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 trillion dollars ? Yes, thats trillion , with a t. While that eye-popping sum might be new to you, youre probably familiar with the fact that disengaged teams dont make for great results within the contact center.

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Gamification Contact Center Call Center Metrics 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Concentrix

MARCH 31, 2025

Explore AI in fintech use cases, including enhanced customer service, fraud detection, and personalized financial advice.

Personalization 62

Personalization Customer Service Finance Banking 62

VirtualPBX

MARCH 31, 2025

In an era where it feels like employee trust and loyalty are something of the past, remote work has a demonstrated bright spot, with greater employee retention and trust that runs both ways. As it turns out, building trust in virtual teams provides key insight into building trust in all company environments. Employee trust and loyalty are not gone. They are, in fact, evolving and rebalancing in the form of opportunityopportunity for growth, flexibility, and work-life balance.

Morale 52

Morale Employee engagement Personalization Analytics 52

AWS Machine Learning

MARCH 31, 2025

This post is co-authored with Joao Moura and Tony Kipkemboi from CrewAI. The enterprise AI landscape is undergoing a seismic shift as agentic systems transition from experimental tools to mission-critical business assets. In 2025, AI agents are expected to become integral to business operations, with Deloitte predicting that 25% of enterprises using generative AI will deploy AI agents, growing to 50% by 2027.

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Enterprise Engineering Metrics APIs 139

24-7 InTouch

MARCH 31, 2025

WINNIPEG, MB March 31, 2025 IntouchCX , a global leader in customer experience, AI solutions, trust and safety, and back-office processing, has been recognized with the 2025 Artificial Intelligence Excellence Award for Proprietary AI Solution Sidd Spark by the Business Intelligence Group. This prestigious honor places IntouchCX among an exclusive group of outstanding organizations, products, and individuals who are driving innovation and redefining possibilities in AI.

Finance 59

Finance Healthcare Analytics Metrics 59

VirtualPBX

MARCH 31, 2025

Trust is a fundamental component in the workplace, even more so in successful teams. When employees trust their leaders and organizations, they are more engaged, motivated, and committed to high-quality outcomes. Likewise, when organizations trust employees, the culture, work-life balance, attitude and team relationships all improve, not to mention the organization’s ability to attract talent and reduce attrition.

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Accountability Feedback Personalization Customer Experience 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

CSM Magazine

MARCH 31, 2025

We are in a new age of customer support. For maximum satisfaction, you need to offer support through social media, a website, telephone, and email. This type of support is becoming essential at a time when communication options are more extensive than ever, and competitors offer different ways of contacting companies to resolve queries. Customers will give you bonus points if they can seamlessly move between these different communication channels when they need to.

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Customer Support Advertising Chatbots CRM 52

Unymira

MARCH 31, 2025

We understand that managing IT assets especially in complex settings requires a solution that doesnt just keep upit leads. Thats why Im excited to share the highlights of our new USU IT Asset Management (ITAM) platform , a transformative step forward in how organizations can achieve transparency, efficiency, and control.

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Management SaaS 52

CSM Magazine

MARCH 31, 2025

Are you ready to elevate your gaming passion to unprecedented heights? Look no further than the Gamezone Official Domain your ultimate destination for an unparalleled gaming adventure. This isn’t just another ordinary gaming platform; it’s a vibrant, thriving community where players from diverse backgrounds unite to enjoy, compete, and connect in ways beyond your imagination.

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Accountability Personalization Technology 52

Lumoa

MARCH 31, 2025

Lumoa Product News for March 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Ask AI Visual Improvements We wanted to make Ask AI a bit easier on the eyes, and faster to parse information that the AI provides.

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Surveys 78

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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