Kapta Customer Success

OCTOBER 18, 2024

The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, misunderstandings, and ultimately, client churn.

Accountability 59

Accountability Sales Management 59

Ambs Call Center

OCTOBER 18, 2024

Staying in touch with your customers is more important than ever in 2025. Whether you’re sending reminders, promotions, or urgent updates, you need a good mass texting service to get the job done right. But with so many options out there, how do you know which one is best for your business?

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105

Concentrix

OCTOBER 18, 2024

Bring humans + AI + data + actions together with Concentrix as your Agentforce implementation partner.

Analytics 48

Analytics Technology 48

Amplifai Coaching Category

OCTOBER 18, 2024

What is Gamification? Learn the definition, elements, applications, benefits, limitations, and future trends.

Gamification 40

Gamification 40

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

AWS Machine Learning

OCTOBER 18, 2024

This post is co-written Rodrigo Amaral, Ashwin Murthy and Meghan Stronach from Qualcomm. In this post, we introduce an innovative solution for end-to-end model customization and deployment at the edge using Amazon SageMaker and Qualcomm AI Hub. This seamless cloud-to-edge AI development experience will enable developers to create optimized, highly performant, and custom managed machine learning solutions where you can bring you own model (BYOM) and bring your own data (BYOD) to meet varied busin

Scripts 101

Scripts APIs Engineering Marketing 101

CSM Magazine

OCTOBER 18, 2024

Generative AI continues to take the world by storm. With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. As explained in Sabio’s new ebook – entitled ‘ Revolutionising the Customer Experience ‘ – Generative AI represents an exciting “second wave” of AI advancement, building on earlier innovations in machine learning focused purely on

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Customer Experience Chatbots Government Scripts 52

CSM Magazine

OCTOBER 18, 2024

The digital age has ushered in a new era of customer expectations. Consumers now demand more than just quality products or services; they crave experiences tailored to their unique preferences and needs. This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint.

Personalization 52

Personalization CRM Automotive Airlines 52