Ambs Call Center
OCTOBER 18, 2024
Staying in touch with your customers is more important than ever in 2025. Whether you’re sending reminders, promotions, or urgent updates, you need a good mass texting service to get the job done right. But with so many options out there, how do you know which one is best for your business?
AWS Machine Learning
OCTOBER 18, 2024
This post is co-written Rodrigo Amaral, Ashwin Murthy and Meghan Stronach from Qualcomm. In this post, we introduce an innovative solution for end-to-end model customization and deployment at the edge using Amazon SageMaker and Qualcomm AI Hub. This seamless cloud-to-edge AI development experience will enable developers to create optimized, highly performant, and custom managed machine learning solutions where you can bring you own model (BYOM) and bring your own data (BYOD) to meet varied busin
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Kapta Customer Success
OCTOBER 18, 2024
The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, misunderstandings, and ultimately, client churn.
CSM Magazine
OCTOBER 18, 2024
Generative AI continues to take the world by storm. With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. As explained in Sabio’s new ebook – entitled ‘ Revolutionising the Customer Experience ‘ – Generative AI represents an exciting “second wave” of AI advancement, building on earlier innovations in machine learning focused purely on
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Concentrix
OCTOBER 18, 2024
Bring humans + AI + data + actions together with Concentrix as your Agentforce implementation partner.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 18, 2024
The digital age has ushered in a new era of customer expectations. Consumers now demand more than just quality products or services; they crave experiences tailored to their unique preferences and needs. This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint.
Cisco - Contact Center
OCTOBER 18, 2024
Jason Teller sat down with Marc-André Gilbert, Senior Manager of Transport Planning at Bell Canada, to hear about the company’s network transformation journey using Routed Optical Networking and how it will enable Bell Canada to fulfill its strategic imperative to be the best network in the country while significantly reducing costs.
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