CSM Magazine
DECEMBER 8, 2023
The online casino industry worldwide is developing rapidly. For the platform to remain at the top, it is crucial to improve its features and offer generous bonuses and a wide range of games. In addition, customer support also plays an important role. An online casino should offer a variety of communication methods and make access convenient for mobile players.
Beyond Philosophy
DECEMBER 8, 2023
During a recent discussion with a valued client, I uncovered an interesting revelation. While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. What I observed wasn’t a steadfast commitment from their customers; rather, it appeared to be inertia.
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TeamSupport
DECEMBER 8, 2023
In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.
LiveVox
DECEMBER 8, 2023
Maximizing workforce performance is a constant concern for contact center management. It’s a priority that becomes even more challenging when overseeing a remote or hybrid workforce. By Nick Morris, Senior Director of Data Analytics, LiveVox Without direct visual observation, it can be difficult to identify agents who might be struggling or not applying their training […] The post Maximizing Remote Agent Performance: How to Use Analytics to Spot Trends and Opportunities appeared first on
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Fonolo
DECEMBER 8, 2023
Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! We’ve gazed into the crystal ball here at Fonolo, and we see fascinating changes coming down the pipe for the year ahead. There’s no denying that some of the changes impacting contact centers over the last four years continue to make waves – notably the enduring appetite for hybrid and remote work.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
DECEMBER 8, 2023
Last year, Cisco introduced Partnering for Purpose , where innovation and business goals with environmental, social, and governance (ESG) initiatives were highlighted to benefit partners and their… Read more on Cisco Blogs
Interaction Metrics
DECEMBER 8, 2023
Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback.
VirtualPBX
DECEMBER 8, 2023
In the dynamic realm of audio branding, Snap Recordings propels itself into the future with the introduction of its cutting-edge product – the Phonzai Greetings Generator. At the heart of the phone lies the ability to craft studio-quality greetings, IVR prompts, and on-hold messages through state-of-the-art text-to-speech technology, AI writing assistance, context-aware translations, and access to an extensive library of pre-licensed music.
Cisco - Contact Center
DECEMBER 8, 2023
Cisco Black Belt Academy offers the latest in technology enablement to our partners, distributors, and Cisco employees.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Vistio
DECEMBER 8, 2023
Despite the growing popularity of customer journey mapping, many organizations struggle to benefit from the activity. Why are all these customer journey maps failing to show a return on investment?
Cisco - Contact Center
DECEMBER 8, 2023
December 10 marks the 75th anniversary of the United Nations’ adoption of the Universal Declaration of Human Rights (UDHR) , a landmark document that for the first time recognized human rights and fr… Read more on Cisco Blogs
Brad Cleveland Blog
DECEMBER 8, 2023
When it comes to using artificial intelligence, many organizations just jump in and automate what they can, but those with the best service start first and foremost with customer needs and expectations and use them to guide decisions. These organizations … Continue reading → The post AI in Customer Service: The Nifty 9 appeared first on Brad Cleveland.
Brad Cleveland Blog
DECEMBER 8, 2023
When it comes to using artificial intelligence, many organizations just jump in and automate what they can, but those with the best service start first and foremost with customer needs and expectations and use them to guide decisions. These organizations … Continue reading → The post AI in Customer Service: The Nifty 9 appeared first on Brad Cleveland.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
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