Callminer
DECEMBER 19, 2024
Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 examples of AI in the contact center here.
TeleDirect
DECEMBER 19, 2024
The Secret to Faster Response Times in Call Centers In todays fast-paced business environment, response time is everything. Customers expect instant solutions, and a slow response can mean the difference between a satisfied client and a lost opportunity. At TeleDirect, weve mastered the art of reducing response times while maintaining exceptional service quality.
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ChurnZero
DECEMBER 19, 2024
They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, a
CSM Magazine
DECEMBER 19, 2024
Prosper, a financial services company, has selected NICE to support its customer experience transformation efforts. The company plans to use NICE’s CXone Mpower platform which includes tools like SmartReach, Enlighten AI and Workforce Management. By tapping into NICE’s AI capabilities, Prosper aims to boost customer satisfaction, enhance agent performance, and improve overall business operations.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
MiaRec
DECEMBER 19, 2024
Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
DECEMBER 19, 2024
Learn what made Concentrix a Strong Performer in The Forrester Wave: Customer Experience Strategy Consulting Services, Q4 2024.
CSM Magazine
DECEMBER 19, 2024
Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses. Facial recognition uses artificial intelligence (AI) algorithms to analyze an individual’s facial features to either confirm or deny their identity which makes it an
Blueship Call Center
DECEMBER 19, 2024
Nearly every industry realizes that customer satisfaction can become an important differentiator. This is where call center outsourcing vendors and call center service providers come into play to transform the situation. Streamlining customer interactions alone is insufficient- they also allow businesses to shift their focus on core operations while ensuring high-quality customer experiences.
AWS Machine Learning
DECEMBER 19, 2024
As generative AI capabilities evolve, successful business adoptions hinge on the development of robust problem-solving capabilities. At the forefront of this transformation are agentic systems, which harness the power of foundation models (FMs) to tackle complex, real-world challenges. By seamlessly integrating multiple agents, these innovative solutions enable autonomous collaboration, decision-making, and efficient problem-solving in diverse environments.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
DECEMBER 19, 2024
Your TikTok bio is your digital handshakea 80-character snapshot of who you are and why people should follow you. Its your first impression, and for influencers, creators, and brands, it can make or break your profiles success. A compelling bio not only attracts followers but also opens the door to collaborations and engagement opportunities. So, how do you create a bio that stands out?
AWS Machine Learning
DECEMBER 19, 2024
Generative AI offers many benefits for both you, as a software provider, and your end-users. AI assistants can help users generate insights, get help, and find information that may be hard to surface using traditional means. In addition, they can help your employees reduce repetitive tasks and focus on high-value work. However, adding generative AI assistants to your website or web application requires significant domain knowledge and the technical expertise to build, deploy, and maintain the in
OctopusTech
DECEMBER 19, 2024
Parasite SEO is a technique that can help you rank faster for more competitive keywords You do not need to have high traffic to your website or authority in your niches. Although you risk Google’s penalty, the approach is usually beneficial when you need to rank higher and for short-term projects. In this article, we what is parasite SEO and when to use or not use it.
AWS Machine Learning
DECEMBER 19, 2024
Large language models (LLMs) have demonstrated remarkable capabilities in a wide range of linguistic tasks. However, the performance of these models is heavily influenced by the data used during the training process. In this blog post, we provide an introduction to preparing your own dataset for LLM training. Whether your goal is to fine-tune a pre-trained modIn this blog post, we provide an introduction to preparing your own dataset for LLM training.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
DECEMBER 19, 2024
Have you been questioning the legitimacy of Sky Crown Casino? It’s a common query, but thankfully, we’ve done a thorough investigation to bring you the facts. Let’s delve into the details of their licensing, security, and associated measures to assure you of our findings. Certification & Licensing of Sky Crown Sky Crown Casino isn’t a makeshift platform.
CSM Magazine
DECEMBER 19, 2024
In today’s world of fierce rivalry and complex technologies, firms must create solid software systems. Failure to emphasize code quality can result in a variety of concerns, including vulnerabilities and higher expenses over time, among other challenges. For this reason, many firms conduct code reviews, also known as code audits, in which the software’s code is examined to ensure that everything is operational, secure, and spick and span.
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