ShepHyken
OCTOBER 15, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems.
TechSee
OCTOBER 15, 2024
Bringing Visual AI to Salesforce Agentforce, Einstein Bots, and Flows In today’s fast-paced, customer-centric world, businesses must innovate to meet customer expectations. Despite a growing demand for personalized experiences, 61% of customers feel undervalued. Companies must invest in technologies that streamline service and deliver genuinely personalized interactions to demonstrate their worth.
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AWS Machine Learning
OCTOBER 15, 2024
Public speaking is a critical skill in today’s world, whether it’s for professional presentations, academic settings, or personal growth. By practicing it regularly, individuals can build confidence, manage anxiety in a healthy way, and develop effective communication skills leading to successful public speaking engagements. Now, with the advent of large language models (LLMs), you can use generative AI -powered virtual assistants to provide real-time analysis of speech, identification of areas
Cisco - Contact Center
OCTOBER 15, 2024
Powered by Cisco Silicon One G200 technology and capable of delivering high-density 800G fabrics, Cisco Nexus 9000 Series Switches are engineered to meet the demands of next-generation leaf-and-spine… Read more on Cisco Blogs
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Connect
OCTOBER 15, 2024
When a team attempts to collaborate on a project, only to be hindered by a slow, unreliable network, the frustration is bound to mount. This is the reality for many internal users grappling with a poor network user experience (NUX). Fortunately, the emergence of AI-driven networks offers a powerful solution that can significantly enhance both NUX and customer experience (CX).
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 15, 2024
Conducting assessments on application portfolios that need to be migrated to the cloud can be a lengthy endeavor. Despite the existence of AWS Application Discovery Service or the presence of some form of configuration management database (CMDB), customers still face many challenges. These include time taken for follow-up discussions with application teams to review outputs and understand dependencies (approximately 2 hours per application), cycles needed to generate a cloud architecture design
Cisco - Contact Center
OCTOBER 15, 2024
As AI transforms the tech industry and recruitment processes, organizations are beginning to understand the immense value of hiring neurodivergent talent.
Avoxi
OCTOBER 15, 2024
Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers It’s no secret that Zoom has grown to great heights when it comes to video and now even voice. When reviewing the market for unified communications as a service (UCaaS) and contact center as a service (CCaaS), Zoom is now seen… The post Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers appeared first on AVOXI.
Cisco - Contact Center
OCTOBER 15, 2024
Cisco is ushering in a new era of impact and simplifying our organization by bringing together the Diversity, Equity, and Inclusion (DEI) and Social Impact teams as one.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Enghouse Interactive
OCTOBER 15, 2024
Discover the top 11 must-have CCaaS features to elevate your contact center's performance. Learn how Enghouse solutions can enhance customer interactions, streamline operations, and boost satisfaction.
Cisco - Contact Center
OCTOBER 15, 2024
For a fifth consecutive year, Gartner has recognized Cisco as a Leader in SD-WAN security and performance—we feel the heart of platform-level secure networking.
Select VoiceCom Blog
OCTOBER 15, 2024
Maria Erika Redido and Roselyn Bacsal were recognized as August’s and September’s SVC Titans. It’s truly amazing to see such exceptional talents dedicated to their jobs despite the challenges of their roles. Erika and Rose were honored for their stellar work performance at SVC’s 16th anniversary, Beyond Epic @16, held at the Apex Super Club on September 21, 2024.
Cisco - Contact Center
OCTOBER 15, 2024
Gain expert insights on Infrastructure as Code (IaC) and learn how to access it with Cisco Services as Code. Check out this co-authored blog to learn more.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
AWS Machine Learning
OCTOBER 15, 2024
We’re excited to announce the release of SageMaker Core , a new Python SDK from Amazon SageMaker designed to offer an object-oriented approach for managing the machine learning (ML) lifecycle. This new SDK streamlines data processing, training, and inference and features resource chaining, intelligent defaults, and enhanced logging capabilities. With SageMaker Core, managing ML workloads on SageMaker becomes simpler and more efficient.
Global Response
OCTOBER 15, 2024
Read Time: 18.5 min Intro What comes to mind when you think of the best forms of customer communication? Traditional advertising, digital display ads, email, social media or phone calls? The truth is the best form of customer communication isn’t tied to one specific channel. It’s about reaching customers — and allowing them to reach you — wherever they are.
AWS Machine Learning
OCTOBER 15, 2024
This post is co-written with Bar Fingerman from Bria. We are thrilled to announce that Bria 2.3, 2.2 HD, and 2.3 Fast text-to-image foundation models (FMs) from Bria AI are now available in Amazon SageMaker JumpStart. Bria models are trained exclusively on commercial-grade licensed data, providing high standards of safety and compliance with full legal indemnity.
C3Centricity
OCTOBER 15, 2024
Executives and business owners of mid-sized CPG companies face a unique set of challenges that differ from those of startups or larger enterprises. These challenges stem from the need to balance growth, operations, and innovation while competing with both larger firms and more agile startups. Here are the top ten challenges mid-sized consumer goods companies face, real-world examples of businesses that have successfully overcome these obstacles, and expanded solutions explaining how to implement
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
AWS Machine Learning
OCTOBER 15, 2024
Amazon SageMaker Ground Truth is a powerful data labeling service offered by AWS that provides a comprehensive and scalable platform for labeling various types of data, including text, images, videos, and 3D point clouds, using a diverse workforce of human annotators. In addition to traditional custom-tailored deep learning models, SageMaker Ground Truth also supports generative AI use cases, enabling the generation of high-quality training data for artificial intelligence and machine learning (
Cisco - Contact Center
OCTOBER 15, 2024
Cisco was named a Visionary in the 2024 Gartner MQ for Endpoint Protection Platforms. Learn how we deliver on a vision for bringing together security tools.
Concentrix
OCTOBER 15, 2024
Company Recognized for its Innovation, Value and Portfolio of Solutions NEWARK, Calif., (Oct.
Zappix
OCTOBER 15, 2024
In our latest video testimonial, Jonathan LaRosa, Practice Manager at Tufts, shares how Zappix Digital Patient Engagement transformed their patient journey, operations, and no-show rates. Jonathan discusses the challenges they faced, including high no-show rates and manual communication inefficiencies, and how Zappix helped reduce no-shows and enhance patient engagement.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Certified Languages International
OCTOBER 15, 2024
Hurricanes are raging in the southeastern U.S., and stories are emerging of people with a non-English language preference (NELP) being left out of critical communications leading up to, during, and in the aftermath of these events. To avoid such exclusions, those in charge of response and recovery efforts must ensure language access is a key component of their disaster preparedness plan.
CSM Magazine
OCTOBER 15, 2024
In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations. Here are ten compelling reasons why the customer should always come first.
Vistio
OCTOBER 15, 2024
Agent retention is a critical challenge in many industries, but especially so in customer service and support. High turnover rates can be costly for companies, both in terms of training new hires and in the potential loss of institutional knowledge and customer satisfaction. As the workplace becomes more data-driven, advanced analytics is emerging as a key tool in understanding and improving agent retention.
CSM Magazine
OCTOBER 15, 2024
Apple products, known for their innovation and quality, sometimes require professional support. When your device needs repair or maintenance, an Apple Service Center is your go-to solution. But what exactly is an Apple Service Center, and how can you contact them when needed? Let’s explore. Understanding the Apple Service Center An Apple Service Center is an authorized facility where trained professionals provide repairs, technical support, and maintenance for all Apple products.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
AnswerConnect
OCTOBER 15, 2024
Understand the difference between inbound and outbound calls, and find out which is right for your business strategy. Take the quiz and learn today. The post Inbound vs. outbound calls: What you need to know appeared first on AnswerConnect Blog.
CSM Magazine
OCTOBER 15, 2024
Navigating the world of GPS devices and wearables can sometimes be tricky, especially when you’re dealing with technical issues or need assistance with your Garmin products. Luckily, Garmin offers a range of support options to help you resolve any problems you might encounter. Here, we’ll guide you through the various ways to get Garmin help, ensuring that your devices are back up and running in no time. 1.
NobelBiz
OCTOBER 15, 2024
Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. Call centers and customer support teams committed to competitiveness must adopt forward-thinking strategies aimed at providing hyper-personalized, seamless, and proactive customer experiences.
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