ShepHyken
OCTOBER 15, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems.
TechSee
OCTOBER 15, 2024
Bringing Visual AI to Salesforce Agentforce, Einstein Bots, and Flows In today’s fast-paced, customer-centric world, businesses must innovate to meet customer expectations. Despite a growing demand for personalized experiences, 61% of customers feel undervalued. Companies must invest in technologies that streamline service and deliver genuinely personalized interactions to demonstrate their worth.
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AWS Machine Learning
OCTOBER 15, 2024
Conducting assessments on application portfolios that need to be migrated to the cloud can be a lengthy endeavor. Despite the existence of AWS Application Discovery Service or the presence of some form of configuration management database (CMDB), customers still face many challenges. These include time taken for follow-up discussions with application teams to review outputs and understand dependencies (approximately 2 hours per application), cycles needed to generate a cloud architecture design
Connect
OCTOBER 15, 2024
When a team attempts to collaborate on a project, only to be hindered by a slow, unreliable network, the frustration is bound to mount. This is the reality for many internal users grappling with a poor network user experience (NUX). Fortunately, the emergence of AI-driven networks offers a powerful solution that can significantly enhance both NUX and customer experience (CX).
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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
Concentrix
OCTOBER 15, 2024
Company Recognized for its Innovation, Value and Portfolio of Solutions NEWARK, Calif., (Oct.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
OCTOBER 15, 2024
As AI transforms the tech industry and recruitment processes, organizations are beginning to understand the immense value of hiring neurodivergent talent.
Global Response
OCTOBER 15, 2024
Read Time: 18.5 min Intro What comes to mind when you think of the best forms of customer communication? Traditional advertising, digital display ads, email, social media or phone calls? The truth is the best form of customer communication isn’t tied to one specific channel. It’s about reaching customers — and allowing them to reach you — wherever they are.
Cisco - Contact Center
OCTOBER 15, 2024
Powered by Cisco Silicon One G200 technology and capable of delivering high-density 800G fabrics, Cisco Nexus 9000 Series Switches are engineered to meet the demands of next-generation leaf-and-spine… Read more on Cisco Blogs
Select VoiceCom Blog
OCTOBER 15, 2024
Maria Erika Redido and Roselyn Bacsal were recognized as August’s and September’s SVC Titans. It’s truly amazing to see such exceptional talents dedicated to their jobs despite the challenges of their roles. Erika and Rose were honored for their stellar work performance at SVC’s 16th anniversary, Beyond Epic @16, held at the Apex Super Club on September 21, 2024.
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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.
Cisco - Contact Center
OCTOBER 15, 2024
For a fifth consecutive year, Gartner has recognized Cisco as a Leader in SD-WAN security and performance—we feel the heart of platform-level secure networking.
Enghouse Interactive
OCTOBER 15, 2024
Discover the top 11 must-have CCaaS features to elevate your contact center's performance. Learn how Enghouse solutions can enhance customer interactions, streamline operations, and boost satisfaction.
Avoxi
OCTOBER 15, 2024
Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers It’s no secret that Zoom has grown to great heights when it comes to video and now even voice. When reviewing the market for unified communications as a service (UCaaS) and contact center as a service (CCaaS), Zoom is now seen… The post Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers appeared first on AVOXI.
Cisco - Contact Center
OCTOBER 15, 2024
Cisco is ushering in a new era of impact and simplifying our organization by bringing together the Diversity, Equity, and Inclusion (DEI) and Social Impact teams as one.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
CSM Magazine
OCTOBER 15, 2024
In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations. Here are ten compelling reasons why the customer should always come first.
Cisco - Contact Center
OCTOBER 15, 2024
Gain expert insights on Infrastructure as Code (IaC) and learn how to access it with Cisco Services as Code. Check out this co-authored blog to learn more.
Vistio
OCTOBER 15, 2024
Agent retention is a critical challenge in many industries, but especially so in customer service and support. High turnover rates can be costly for companies, both in terms of training new hires and in the potential loss of institutional knowledge and customer satisfaction. As the workplace becomes more data-driven, advanced analytics is emerging as a key tool in understanding and improving agent retention.
CSM Magazine
OCTOBER 15, 2024
To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a comprehensive list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences. The Do’s of Customer Service Listen Actively Do: Focus on understanding the customer’s issue.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Certified Languages International
OCTOBER 15, 2024
Hurricanes are raging in the southeastern U.S., and stories are emerging of people with a non-English language preference (NELP) being left out of critical communications leading up to, during, and in the aftermath of these events. To avoid such exclusions, those in charge of response and recovery efforts must ensure language access is a key component of their disaster preparedness plan.
CSM Magazine
OCTOBER 15, 2024
Apple products, known for their innovation and quality, sometimes require professional support. When your device needs repair or maintenance, an Apple Service Center is your go-to solution. But what exactly is an Apple Service Center, and how can you contact them when needed? Let’s explore. Understanding the Apple Service Center An Apple Service Center is an authorized facility where trained professionals provide repairs, technical support, and maintenance for all Apple products.
Cisco - Contact Center
OCTOBER 15, 2024
Cisco was named a Visionary in the 2024 Gartner MQ for Endpoint Protection Platforms. Learn how we deliver on a vision for bringing together security tools.
CSM Magazine
OCTOBER 15, 2024
The casino dealer has an interesting role. They can be classed as entertainers, conductors, and customer service representatives all in one. The best dealers know how to work in high-pressure scenarios while still maintaining a sense of ease, keeping their clientele engaged whether winning or losing. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
AnswerConnect
OCTOBER 15, 2024
Understand the difference between inbound and outbound calls, and find out which is right for your business strategy. Take the quiz and learn today. The post Inbound vs. outbound calls: What you need to know appeared first on AnswerConnect Blog.
CSM Magazine
OCTOBER 15, 2024
Customer experience (CX) is crucial in today’s business landscape. Whether you’re running a small startup or a large enterprise, prioritizing CX can significantly impact your success. Here are 101 insightful quotes from industry experts, thought leaders, and business pioneers to inspire you and your team: The Importance of Customer Experience “The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken “Customer
NobelBiz
OCTOBER 15, 2024
Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. Call centers and customer support teams committed to competitiveness must adopt forward-thinking strategies aimed at providing hyper-personalized, seamless, and proactive customer experiences.
CSM Magazine
OCTOBER 15, 2024
Navigating the world of GPS devices and wearables can sometimes be tricky, especially when you’re dealing with technical issues or need assistance with your Garmin products. Luckily, Garmin offers a range of support options to help you resolve any problems you might encounter. Here, we’ll guide you through the various ways to get Garmin help, ensuring that your devices are back up and running in no time. 1.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
Cisco - Contact Center
OCTOBER 15, 2024
Join Cisco at EDUCAUSE 2024 to explore innovative solutions, live demos, expert sessions, and exclusive meetings, all designed to transform higher education.
CSM Magazine
OCTOBER 15, 2024
We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. The recently released UK Customer Experience Decision-Makers’ Guide 2024-25 , supported by us at Sabio Group, is a piece of research that offers a comprehensive look at the current state of the industry, as well as the strategies that are being adopted within it.
Zappix
OCTOBER 15, 2024
In our latest video testimonial, Jonathan LaRosa, Practice Manager at Tufts, shares how Zappix Digital Patient Engagement transformed their patient journey, operations, and no-show rates. Jonathan discusses the challenges they faced, including high no-show rates and manual communication inefficiencies, and how Zappix helped reduce no-shows and enhance patient engagement.
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