Tue.Mar 19, 2024

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What is a call center dashboard and what does it do?

NobelBiz

Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time. Let’s delve deeper and explore the dashboard functionalities, key metrics, best practices, and their pivotal role in enhancing customer satisfacti

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AI-driven CX in tech: Navigating industry challenges & opportunities

Callminer

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

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Meet C1 Elly: The Future of Intelligent Virtual Assistants

ConvergeOne

The advent of Generative AI (GenAI) has led to a technological transformation that we have not seen since the birth of the Internet. Its impact on intelligent virtual assistants (IVAs) has been no less profound, significantly expanding the scope of what IVAs can achieve and the impact that they can have across any organization. However, as organizations attempt to implement new GenAI-based IVAs, they are still struggling to effectively deliver AI-based capabilities that result in tangible busine

Finance 114
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How Important Is Sales Forecasting Accuracy On Your Sales Team?

Integrity Solutions

As a sales leader have you looked at your forecast and asked questions like these: “Do we have enough opportunities in our forecast to confidently make our goal this quarter/year?” “We may have enough opportunities, but are they large enough in terms of projected revenue? What is our go-get?” “Are we progressing these opportunities through our pipeline process towards close?

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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How to grow your business with 24/7 customer service.

AnswerConnect

Looking for the USP to differentiate you from your competitors? Discover why 24/7 customer service is crucial to stand out and grow your business in 2024. The post How to grow your business with 24/7 customer service. appeared first on AnswerConnect Blog.

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Top 10 Best Customer Service Greeting Phrases

SQM Group

Discover the top 10 customer service greetings for call center agents to ensure a smooth and friendly experience from the start.

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Cisco Secure Access named Leader in Zero Trust Network Access

Cisco - Contact Center

Zero Trust Network Access (ZTNA) is a critical component to increase productivity and reduce risk in today’s hyper-distributed environments.

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Contact Center AI: How It Can Transform Your CX

Playvox

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses an

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This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

BlueOcean

Love them or hate them, in business, as in life, transitions are inevitable. On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Enhancing BPO Services Through Cloud-Based Solutions

Helpware

While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.

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This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

BlueOcean

Love them or hate them, in business, as in life, transitions are inevitable. On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together.

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Top 10 Benefits of Hiring a Web Development Consultant

OctopusTech

Having a strong online presence is essential for businesses to stay ahead of competitors in today’s digital world. With today’s customers more likely to use online tools like Google and social media to access information, an excellent website becomes the key element in bringing in and retaining potential customers. It acts as a very powerful tool to exhibit the products, form confidence, and obtain sales, which are mandatory tools for flourishing businesses.

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Cisco’s Bill Davenport Starts Term on FCC Technological Advisory Council

Cisco - Contact Center

Today, the Federal Communications Commission’s (FCC) Technological Advisory Council (TAC) held its first meeting, with Cisco Senior Director of Technology and Spectrum Policy Bill Davenport serving… Read more on Cisco Blogs

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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What Are Rich Snippets for SEO?

OctopusTech

Search engine optimization (SEO) is all about making your website more visible and attractive to users in search engine results pages (SERPs). One powerful SEO technique is using rich snippets, which can significantly improve your click-through rates and drive more organic traffic to your site. But what exactly are rich snippets, and how do they benefit your SEO efforts?

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Can Your Restaurant Thrive? Uncovering the Secret Sauce Behind Successful Eateries

CSM Magazine

Running a restaurant involves a lot more input than just serving delectable dishes and ensuring the decor is on point. It balances strategy, innovation, and understanding the less-talked-about elements that can make or break your business. Diving into the restaurant industry can be a thrilling adventure for those who are up for the challenge. But are you aware of the hidden aspects that are crucial for success?

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Unveiling the Power of Generative AI with ChatGPT for Elevated Customer Experience

24-7 InTouch

With one in ten customer interactions projected to be automated by 2026, the rise of generative AI continues to revolutionize how brands engage with their audience. Developed by OpenAI, ChatGPT is at the forefront of this technology, redefining customer service through machine learning and automation. But what lies beyond the surface of this cutting-edge tool?

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Zero Investment, Daily Profits: Top Apps for Easy Earnings

CSM Magazine

Folk wisdom tells us that you have to spend money to make money. However, we live in a time when this old saying is not necessarily true. Today, multiple apps provide opportunities to earn without making any notable investments. If you are looking for such a way to make some money, Pawns.app , which is itself among the leaders in this regard, has compiled a helpful list of apps that can help you out.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Staffing Plan Fundamentals: Service Goals — Jeremy Hyde

Vistio

If customers were willing to wait for help indefinitely (which they aren’t…) then we wouldn’t have staffing constraints! But staffing requirements are driven largely by how timely we want to be for our customers.

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BigChange Announces Awards to Honour Women in Field Service

CSM Magazine

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play in the field service workforce, the awards serve as a timely reminder that more women are needed in industries such as heating, plumbing and electrical contracting.

Finance 52
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How to grow your business with 24/7 customer service.

AnswerConnect

Looking for the USP to differentiate you from your competitors? Discover why 24/7 customer service is crucial to stand out and grow your business in 2024. The post How to grow your business with 24/7 customer service. appeared first on AnswerConnect Blog.

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5 Things To Do When You Receive A Negative Google My Business Review

CSM Magazine

Ever noticed how a single negative Google My Business review can unsettle you? It’s a common sentiment among business owners, signaling a need for action. Instead of seeing it as a setback, view it as an insightful feedback loop offering a clear path to enhance your services or products. Imagine converting a dissatisfied customer into a loyal advocate for your brand, simply by addressing their concerns effectively and genuinely.

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How to Create Sales Email Sequences That Convert

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

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Navigating the Internship Odyssey: Taking a Leap To Love Where I Work

Cisco - Contact Center

This post was authored by Inês Lille, a Project Specialist Intern on the Project Support Office EMEA Team. When I started interviewing for Cisco, I was overwhelmed.

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A New Paradigm: Rethinking 'The Customer Is Always Right'

Help Scout

It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.

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Adapting to the Future: Key Trends Reshaping Player Support in 2024

5CA

There are seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.

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Unlock the potential of generative AI in industrial operations

AWS Machine Learning

In the evolving landscape of manufacturing, the transformative power of AI and machine learning (ML) is evident, driving a digital revolution that streamlines operations and boosts productivity. However, this progress introduces unique challenges for enterprises navigating data-driven solutions. Industrial facilities grapple with vast volumes of unstructured data, sourced from sensors, telemetry systems, and equipment dispersed across production lines.

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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Enhance performance of generative language models with self-consistency prompting on Amazon Bedrock

AWS Machine Learning

Generative language models have proven remarkably skillful at solving logical and analytical natural language processing (NLP) tasks. Furthermore, the use of prompt engineering can notably enhance their performance. For example, chain-of-thought (CoT) is known to improve a model’s capacity for complex multi-step problems. To additionally boost accuracy on tasks that involve reasoning, a self-consistency prompting approach has been suggested, which replaces greedy with stochastic decoding during

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