Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

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ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to

Customer Service 158

Customer Service Customer centricity Customer Experience Feedback 158

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift. As a seasoned customer success expert, I’ve had the privilege of witnessing this change firsthand and believe that AI is becoming a pivotal lever for customer success leaders and post-sale executives to enhance business productivity and drive superior

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift. As a seasoned customer success expert, I’ve had the privilege of witnessing this change firsthand and believe that AI is becoming a pivotal lever for customer success leaders and post-sale executives to enhance business productivity and drive superior

Strategic Value 8

Strategic Value Education Metrics Personalization 8

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