ShepHyken
SEPTEMBER 23, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does a positive employee experience translate to a better customer experience? What are effective strategies for reducing employee turnover? How can businesses balance high-tech solutions with high-touch customer service? How does stability in the workforce enhance overall customer satisfaction?
TechSee
SEPTEMBER 23, 2024
Agentic AI is changing the game for enterprises. Imagine AI systems that don’t just respond to commands but can act independently, learn in real time, and solve complex problems—just like a human agent. This is the promise of Agentic AI. Agentic AI offers a clear path to transformation for enterprise leaders looking to streamline operations, accelerate and improve customer service, enhance customer experiences, and gain a competitive edge.
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AWS Machine Learning
SEPTEMBER 23, 2024
State and local agencies spend approximately $1.23 billion annually to operate and maintain signalized traffic intersections. On the other end, traffic congestion at intersections costs drivers about $22 billion annually. Implementing an artificial intelligence (AI)-powered detection-based solution can significantly mitigate congestion at intersections and reduce operation and maintenance costs.
Integrity Solutions
SEPTEMBER 23, 2024
Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. As sales leaders grapple with continual volatility and complexity in the selling ecosystem, they’ve increasingly turned to sales enablement strategies to help improve sales outcomes and drive growth more efficiently.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
SEPTEMBER 23, 2024
This post is co-written with Josh Zook and Alex Hamilton from Rocket Mortgage. Rocket Mortgage, America’s largest retail mortgage lender, revolutionizes homeownership with Rocket Logic – Synopsis, an AI tool built on AWS. This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
SEPTEMBER 23, 2024
With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. This is crucial for compliance, security, and governance. Launched in 2021, Amazon SageMaker Canvas is a visual point-and-click service that allows business analysts and citizen data scientists to use ready-to-use machine learning (ML) models and build custom ML mode
OctopusTech
SEPTEMBER 23, 2024
Many people find it difficult to enter the e-commerce space , and the debate between Big Cartel vs Shopify never ends. Each is a great tool for online companies, providing features like shipping, billing, and CRM. These two SaaS platforms are similar in that they both provide cloud capabilities and are user-friendly. There are, however, a few distinctions to be aware of.
AWS Machine Learning
SEPTEMBER 23, 2024
Evaluating your Retrieval Augmented Generation (RAG) system to make sure it fulfils your business requirements is paramount before deploying it to production environments. However, this requires acquiring a high-quality dataset of real-world question-answer pairs, which can be a daunting task, especially in the early stages of development. This is where synthetic data generation comes into play.
COPC
SEPTEMBER 23, 2024
Amid the constant shifts in contact centers and customer service, the allure of technological solutions often draws our focus. One AI-powered tool that has gained widespread use is sentiment analysis, designed to gauge customer emotions and improve service delivery. However, despite its popularity, many executives remain unconvinced of its value. We conducted proprietary research for the COPC Standards Committee, which reveals that only around 40% of contact center leaders report seeing a meanin
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
AWS Machine Learning
SEPTEMBER 23, 2024
Machine learning (ML) projects are inherently complex, involving multiple intricate steps—from data collection and preprocessing to model building, deployment, and maintenance. Data scientists face numerous challenges throughout this process, such as selecting appropriate tools, needing step-by-step instructions with code samples, and troubleshooting errors and issues.
OctopusTech
SEPTEMBER 23, 2024
The success of your business online depends on several factors, including the number of leads and conversions that your website gets. Unfortunately, many businesses struggle with generating enough SEO leads from their website. In this article, we explore the top 10 reasons why your website may not be getting enough leads. 1. Outdated or Unresponsive Website Every customer expects a smoother user experience whenever they visit an online business.
AWS Machine Learning
SEPTEMBER 23, 2024
Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. You can find this checkout-free technology in over 180 third-party locations worldwide, including travel retailers, sports stadiums, entertainment venues, conference centers, theme parks, convenience stores, hospitals, and college campuses.
Injixo
SEPTEMBER 23, 2024
A topic that has been on my mind lately is how to strike the perfect balance between data-driven decisions and good old-fashioned intuition in workforce management. So, let's roll up our sleeves and explore this fascinating intersection of numbers and gut feelings.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
24-7 InTouch
SEPTEMBER 23, 2024
AI and automation are reshaping the future of the CX industry, and IntouchCX is at the forefront. That’s why ahead of the Execs In The Know (EITK) Summit in Palm Springs, CA, we want to explore how AI is transforming our understanding of the CX lifecycle, how we can make the most out of its advancements, and give you a sneak peek into the fascinating insights our speakers have gained from years of experience in the field.
Vistio
SEPTEMBER 23, 2024
As customer expectations rise, they demand more than just quick answers; they seek empathy, understanding, and personalized solutions. How well your agents can manage emotions—both their own and the customer’s—has a direct impact on satisfaction, loyalty, and ultimately, your bottom line. But emotional intelligence isn’t always innate; it can be developed and honed with the right training.
Injixo
SEPTEMBER 23, 2024
A topic that has been on my mind lately is how to strike the perfect balance between data-driven decisions and good old-fashioned intuition in workforce management. So, let's roll up our sleeves and explore this fascinating intersection of numbers and gut feelings.
JustCall
SEPTEMBER 23, 2024
We’ve been constantly talking to over 6000+ customers, and you what they spilled? The companies that are killing it are the ones that put their clients front and center. They’re not just focused on closing deals but building real, lasting relationships. Now, let’s be honest. Nurturing those relationships in real estate? It’s not always a walk in the park.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Help Scout
SEPTEMBER 23, 2024
Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.
CSM Magazine
SEPTEMBER 23, 2024
In an increasingly digital commercial world, data is a highly valuable commodity, and none more so than customer data. With the rapid rise of e-commerce , omnichannel engagement, and customer service platforms, companies are now collecting and handling more customer information than ever before. Moreover, with cybercrime consistently on the rise, that data is under increased threat, which means cybersecurity is now a critical aspect of what constitutes good customer service.
CSM Magazine
SEPTEMBER 23, 2024
The American president, Joe Biden, targeted poor customer service recently when he said companies were playing hardworking Americans for “suckers.” Biden announced several proposals aimed at easing customer service pain points, part of a “ Time is Money ” initiative. The initiative will include rules and potential regulations aimed at tackling the “general aggravation” caused by substandard customer service.
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