SQM Group

NOVEMBER 9, 2023

AI can help companies improve agent performance and enhance CX, accelerating the process by providing real-time actionable insights and feedback.

Feedback 93

Feedback 93

Beyond Philosophy

NOVEMBER 9, 2023

We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full. So, when I share some statistics I read regarding customer satisfaction and leveraging behavioral economics, some of which I felt very glass-half-empty about, I hope a few of you, with your half-glass-full dispositions, will help me see the bright side.

Customer retention 195

Customer retention Sales Consulting Consulting 195

ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills.

Customer Service 147

Customer Service Management Feedback Chatbots 147

AWS Machine Learning

NOVEMBER 9, 2023

Building out a machine learning operations (MLOps) platform in the rapidly evolving landscape of artificial intelligence (AI) and machine learning (ML) for organizations is essential for seamlessly bridging the gap between data science experimentation and deployment while meeting the requirements around model performance, security, and compliance. In order to fulfill regulatory and compliance requirements, the key requirements when designing such a platform are: Address data drift Monitor model

Scripts 124

Scripts Accountability Best practices Engineering 124

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

FluentStream

NOVEMBER 9, 2023

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for. Read More The post What Franchises Want in a Phone System: Takeaways from the Authority Brands Convention appeared first on FluentStream.

Customer Experience 105

Customer Experience 105

AWS Machine Learning

NOVEMBER 9, 2023

Generative AI models for coding companions are mostly trained on publicly available source code and natural language text. While the large size of the training corpus enables the models to generate code for commonly used functionality, these models are unaware of code in private repositories and the associated coding styles that are enforced when developing with them.

APIs 107

APIs Enterprise Metrics Engineering 107

Cisco - Contact Center

NOVEMBER 9, 2023

The turtle, protected by its hard shell, is a good metaphor for the security model used in most industrial networks.

Engineering 111

Engineering 111

Tethr

NOVEMBER 9, 2023

Learn about the biggest customer survey limitations and how businesses are overcoming them with AI.

Surveys 99

Surveys 99

Cisco - Contact Center

NOVEMBER 9, 2023

Today, we’re thrilled to present several game-changing initiatives geared towards driving greater partner profitability, enhancing your customer engagement, and fortifying our shared commitment to… Read more on Cisco Blogs

Enterprise 88

Enterprise 88

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. Yup, the year that just seems to have begun a couple of weeks ago is coming to its finale, and this can mean only 1 thing – The Holiday Season. With Black Friday, Cyber Monday, Christmas, Thanksgiving, Diwali, New [.] The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.

Customer Service 75

Customer Service Chatbots 75

Cisco - Contact Center

NOVEMBER 9, 2023

Zero Trust Network Access (ZTNA) is a secure remote access service that verifies remote users and grants access only to specific resources at specific times based on identity and context policies.

85

85

FluentStream

NOVEMBER 9, 2023

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for. Read More The post What Franchises Want in a Phone System: Takeaways from the Authority Brands Convention appeared first on FluentStream.

Customer Experience 52

Customer Experience 52

Cisco - Contact Center

NOVEMBER 9, 2023

Five years ago, I found myself sailing across the Arctic Circle to participate in the North Atlantic Treaty Organization’s largest exercise since the Cold War.

Sales 84

Sales 84

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Horizon CX

NOVEMBER 9, 2023

The Frontline Struggle: Unraveling the Challenges of Business-to-Consumer Customer Experiences In the bustling world of business, where transactions occur and relationships are built, the frontline plays a pivotal role in shaping customer experiences. It’s the initial point of contact, where consumers interact directly with a company’s representatives.

Customer centricity 52

Customer centricity Customer Experience Feedback Management 52

Cisco - Contact Center

NOVEMBER 9, 2023

Cisco’s advocacy community, Cisco Insider Advocates , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn… Read more on Cisco Blogs

Personalization 77

Personalization Customer advocacy Marketing 77

CSM Magazine

NOVEMBER 9, 2023

Selecting the right trees for your business premises can significantly enhance the property’s aesthetic appeal, create a welcoming atmosphere for clients, and even increase the real estate value. Trees provide shade, reduce noise pollution, improve air quality, and represent the environmental values of a company. With these benefits in mind, it’s important to choose species that align with your business image, local climate, and maintenance capacity.

Real estate 52

Real estate Management 52

Cisco - Contact Center

NOVEMBER 9, 2023

At Cisco we are creating more business value by customizing Cisco tools and services for our partners.

Customer Experience 89

Customer Experience Surveys Management 89

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

Brad Cleveland Blog

NOVEMBER 9, 2023

The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?

Surveys 47

Surveys Call Center Contact Center Customer Experience 47

Cisco - Contact Center

NOVEMBER 9, 2023

A few weeks ago, I was speaking with a CISO who said, “Our team is coming to the conclusion right now that we need to hire experts for every cloud – GCP, Azure, AWS – just to maintain our existing sec… Read more on Cisco Blogs

52

52

Zappix

NOVEMBER 9, 2023

- Zappix, a leading AI-powered Digital Engagement Platform provider, is thrilled to announce the launch of its latest clients, two utility companies based in different European countries. This launch reflects Zappix's unwavering commitment.

Self service 40

Self service 40

Cisco - Contact Center

NOVEMBER 9, 2023

Defense personnel are often unsung heroes—potentially putting their lives on the line to serve their communities.

52

52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Brad Cleveland Blog

NOVEMBER 9, 2023

The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?

Surveys 26

Surveys Call Center Contact Center Customer Experience 26