ShepHyken

JANUARY 7, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can listening to customer exchanges improve overall service experiences? Why is it important to get feedback in real time? What is human-centered design? How can personalization contribute to better engagement? What strategies can organizations use to empower employees to improve customer interactions?

Government 209

Government Chief Customer Officer Customer Experience Feedback 209

Callminer

JANUARY 7, 2025

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call center compliance in 2025 and beyond.

Call Center 182

Call Center Best practices 182

ShepHyken

JANUARY 7, 2025

We have crossed over into the new year, and 2024 is now a history lesson. But there is a lot we can learn from history. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here are the five best from each category. Enjoy and learn from these history lessons. Top Five Shepard Letter Blogs My weekly blog is available on the website and is also emailed to subscribers.

Customer Service 185

Customer Service Customer Experience Personalization 185

TeleDirect

JANUARY 7, 2025

5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system. If your team is overwhelmed, or if customers are expressing dissatisfaction, it may be time to consider implementing a call center.

Call Center 115

Call Center Wait times Abandon Call outsourcing 115

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

AWS Machine Learning

JANUARY 7, 2025

Large language models (LLMs) have demonstrated promising capabilities in machine translation (MT) tasks. Depending on the use case, they are able to compete with neural translation models such as Amazon Translate. LLMs particularly stand out for their natural ability to learn from the context of the input text, which allows them to pick up on cultural cues and produce more natural sounding translations.

Engineering 87

Engineering Metrics industry standards Analytics 87

SQM Group

JANUARY 7, 2025

Contact centers, which manage a companys interactions with customers, present a unique opportunity for AI to shine.

Contact Center 84

Contact Center Management 84

Interaction Metrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? In Decembers CXPA B2B Roundtable hosted by Martha Brooke, and featuring Dave Seaton, that very question took center stage. The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Outsource Consultants

JANUARY 7, 2025

Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly 17% increase during the fiscal year of 2021/2022, Call centers in Egypt offer a unique blend of cost-effectiveness, skilled talent, and government support. In the following sections, we will delve into the key benefits of partnering with Egyptian businesses, the challenges and considerations, strategies for maximizing su

outsourcing 67

outsourcing Government Business Process Outsourcing Education 67

Concentrix

JANUARY 7, 2025

See how our client empowered digital advocacy with iX Hello by connecting users to government officials effortlessly through voice and multimodal channels.

Government 62

Government Technology 62

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

JANUARY 7, 2025

Whether youre troubleshooting a console issue, dealing with account concerns, or needing warranty information, having access to reliable Nintendo customer service can make all the difference. But just how good is Nintendo support, and what’s the best way to get in touch with them? How Good Is Nintendo Support? Nintendo has earned a strong reputation for its customer support, often praised for its responsiveness, efficiency, and helpfulness.

Accountability 52

Accountability Wait times Self service Surveys 52

PeopleMetrics

JANUARY 7, 2025

Twenty-five years ago, in 2001, I founded PeopleMetrics with a clear vision: the internet was going to fundamentally change the way market research was conducted. My journey began in the Silicon Valley in 1999 when online surveys were just emerging and I got a taste of how client could access results in real-time, allowing for smarter, faster decisions.

Surveys 71

Surveys Marketing Personalization Customer Experience 71

AWS Machine Learning

JANUARY 7, 2025

Generative AI applications are gaining widespread adoption across various industries, including regulated industries such as financial services and healthcare. As these advanced systems accelerate in playing a critical role in decision-making processes and customer interactions, customers should work towards ensuring the reliability, fairness, and compliance of generative AI applications with industry regulations.

Chatbots 88

Chatbots Management APIs Best practices 88

24-7 InTouch

JANUARY 7, 2025

WINNIPEG, Manitoba, January 7, 2024 – IntouchCX today announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCXs mission to be the industrys trusted advisor, redefining Trust and Safety solutions to empower brands to protect their communities while fostering secure and inclusive online environments.

Entertainment 52

Entertainment Analytics Technology Customer Care 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

AWS Machine Learning

JANUARY 7, 2025

This post was co-written with Ben Doughton, Head of Product Operations LCH, Iulia Midus, Site Reliability Engineer LCH, and Maurizio Morabito, Software and AI specialist LCH (part of London Stock Exchange Group, LSEG). In the financial industry, quick and reliable access to information is essential, but searching for data or facing unclear communication can slow things down.

APIs 84

APIs Enterprise Engineering Automotive 84

NobelBiz

JANUARY 7, 2025

Integrating AI and machine learning transforms debt collection practices, offering more innovative, faster, and more effective ways to manage debt recovery. Next-generation debt collection systems enable agencies to achieve better results while maintaining ethical and professional standards by understanding and addressing challenges such as compliance, customer engagement, and scalability.

Analytics 52

Analytics voip Self service Accountability 52

AWS Machine Learning

JANUARY 7, 2025

This blog post is co-written with Siokhan Kouassi and Martin Gregory at Parameta. When financial industry professionals need reliable over-the-counter (OTC) data solutions and advanced analytics, they can turn to Parameta Solutions , the data powerhouse behind TP ICAP. With a focus on data-led solutions, Parameta Solutions makes sure that these professionals have the insights they need to make informed decisions.

Technical Support 87

Technical Support APIs Government Analytics 87