ShepHyken

OCTOBER 28, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance customer self-service with personal interactions in high-stakes situations? How does AI contribute to transforming contact center agents into brand ambassadors? Why is empathy important in customer service interactions, and how can AI complement this human trait?

Contact Center 225

Contact Center Brand ambassadors Self service Upselling 225

AWS Machine Learning

OCTOBER 28, 2024

Real-world applications vary in inference requirements for their artificial intelligence and machine learning (AI/ML) solutions to optimize performance and reduce costs. Examples include financial systems processing transaction data streams, recommendation engines processing user activity data, and computer vision models processing video frames. In these scenarios, customized model monitoring for near real-time batch inference with Amazon SageMaker is essential, making sure the quality of predic

Scripts 115

Scripts Metrics Engineering Analytics 115

Outsource Consultants

OCTOBER 28, 2024

If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for its growing infrastructure, competitive labor costs, and highly skilled workforce. Whether you’re looking for call centers in Nairobi or exploring options across the country, Kenya’s BPO landscape is becoming a strong contender for companies looking to elevate their customer service.

outsourcing 67

outsourcing Call Center Government Outbound sales 67

Vistio

OCTOBER 28, 2024

Implementing AI software in your contact center can either be the best decision you make or a costly misstep that drains resources without delivering real value. If you’ve felt the pressure to adopt AI but are wary of the hype, you’re not alone. AI isn’t a magic bullet—it’s a tool, and its effectiveness depends on your ability to select, deploy, and use it strategically.

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Contact Center Feedback Metrics CRM 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Zappix

OCTOBER 28, 2024

Reducing Average Handling Time (AHT) is a top priority for contact centers looking to improve efficiency and customer satisfaction. Digital engagement and self-service tools are key to achieving this by allowing customers to quickly resolve issues on their own or with minimal agent assistance. Here’s how these tools help lower AHT and enhance operations. 1.

Average Handle Time 52

Average Handle Time Self service Contact Center Interactive Voice Response 52

Cisco - Contact Center

OCTOBER 28, 2024

Explore AAA, an essential topic found on many Cisco Certification exams. Go from concept to configuration with Hank's step-by-step guide, complete with downloadable CML topologies to suit your learning needs.

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Calabrio

OCTOBER 28, 2024

Analytics Stronger Cybersecurity Can Be Simple: Password Policy Best Practices to Bolster Your Defense Share October is Cybersecurity Awareness Month, a timely reminder that security starts with the simplest, yet often overlooked, line of defense: passwords. In todays digital environment, passwords continue to be a gateway to critical data and systems.

Best practices 52

Best practices Education Analytics Personalization 52

24-7 InTouch

OCTOBER 28, 2024

Winnipeg, MB – October 28, 2024 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024. This is the second consecutive year IntouchCX participated in the PEAK® Matrix Assessment, and the second time the Company was listed as a Major Contender.

Inbound sales 52

Inbound sales Technical Support Engineering Technology 52

Calabrio

OCTOBER 28, 2024

Analytics Strkere Cybersicherheit kann einfach sein: Best Practices fr Passwortrichtlinien zur Strkung Ihrer Verteidigung Vorsprung Share Oktober ist der Monat der Cybersicherheit, eine rechtzeitige Erinnerung daran, dass Sicherheit mit der einfachsten, aber oft bersehenen Verteidigungslinie beginnt: Passwrter. In der heutigen digitalen Umgebung sind Passwrter nach wie vor ein Einfallstor fr wichtige Daten und Systeme.

Best practices 52

Best practices Analytics 52

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

TechSee

OCTOBER 28, 2024

Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). While this technology shows incredible promise, it should be integrated into a wider strategic conversation. Voice AI works best when combined with Visual AI and text-based AI, like large language models (LLMs), and action-oriented Agentic AI , as part of a broader multimodal AI automation strategy.

Technical Support 109

Technical Support Sales Technology Personalization 109

Calabrio

OCTOBER 28, 2024

Analytics Une cyberscurit plus forte peut tre simple : Les meilleures pratiques en matire de politique de mots de passe pour renforcer votre dfense Sautez en avant Share Octobre est le mois de la sensibilisation la cyberscurit, un rappel opportun que la scurit commence par la ligne de dfense la plus simple, mais souvent nglige : les mots de passe. Dans l’environnement numrique d’aujourd’hui, les mots de passe restent une porte d’entre vers les donnes et les systmes criti

Analytics 52

Analytics 52

Cisco - Contact Center

OCTOBER 28, 2024

Digital skill-building is how we will advance and architect the rapid evolution of our information and communications technology (ICT) industry, where 92% of roles are expected to transform due to AI. Digital skills are also our best line of defense to address the global gap in cyber readiness and the shortage of 4.6 million cyber professionals which puts our world's digital ecosystem at risk.

Technology 79

Technology 79

AWS Machine Learning

OCTOBER 28, 2024

In the modern, cloud-centric business landscape, data is often scattered across numerous clouds and on-site systems. This fragmentation can complicate efforts by organizations to consolidate and analyze data for their machine learning (ML) initiatives. This post presents an architectural approach to extract data from different cloud environments, such as Google Cloud Platform (GCP) BigQuery, without the need for data movement.

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Telecommunications Engineering Enterprise Accountability 109

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Cisco - Contact Center

OCTOBER 28, 2024

Discover how Cisco's "Bridging the Customer AI Readiness Gap" study highlights opportunities for partners to drive AI adoption and revenue growth. Learn about our AI Specialization program and join the Early Access Community.

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