ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 191

Customer Service B2C B2B Customer Care 191

SoliCall

MAY 5, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Here are some reasons highlighting its importance: 1. Customer Satisfaction : Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Long wait times, dropped calls, or system failures can frustrate customers and lead to a negative perception of the company’s service. 2.

Call Center 103

Call Center Technology Best practices Technical Support 103

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

Customer Service 165

Customer Service B2C B2B Customer Care 165