Lumoa
OCTOBER 15, 2023
How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.
SharpenCX
OCTOBER 15, 2023
These days, it feels like you can’t turn on the TV or open a web browser without some reference to artificial intelligence (AI). While many organizations have been using artificial intelligence and automation in some way, shape, or form for some time, 2023 has undoubtedly taken it mainstream and ushered in a widespread era of AI. AI-powered technologies—once only practical and feasible for large enterprises with big budgets and sophisticated expertise—are now accessible to everyone and used for
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JustCall
OCTOBER 15, 2023
If you think people will answer a phone call from a number that they don’t recognize on their caller ID, think again. As per data, people are 4x more likely to answer calls from local numbers: Moreover, if the call comes in from an ‘unknown’ number, 80% would be “extremely unlikely” to answer the call! Clearly, businesses must consider using Caller ID for customer loyalty.
SharpenCX
OCTOBER 15, 2023
Thinking about incorporating artificial intelligence (AI) into your contact center processes and customer experience? There are some key questions to consider. Learn more.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
JustCall
OCTOBER 15, 2023
Training and coaching are not just boxes to tick; they’re the heartbeat of employee growth and a company’s journey to success. A striking 83% of top-performing customer service agents confirm they received the necessary agent training to excel. With businesses investing an astounding $90 billion annually into agent training — a surge of 32.5% year-over-year — the focus is clear.
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