Lumoa
OCTOBER 15, 2023
How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.
SharpenCX
OCTOBER 15, 2023
Thinking about incorporating artificial intelligence (AI) into your contact center processes and customer experience? There are some key questions to consider. Learn more.
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JustCall
OCTOBER 15, 2023
If you think people will answer a phone call from a number that they don’t recognize on their caller ID, think again. As per data, people are 4x more likely to answer calls from local numbers: Moreover, if the call comes in from an ‘unknown’ number, 80% would be “extremely unlikely” to answer the call! Clearly, businesses must consider using Caller ID for customer loyalty.
SharpenCX
OCTOBER 15, 2023
These days, it feels like you can’t turn on the TV or open a web browser without some reference to artificial intelligence (AI). While many organizations have been using artificial intelligence and automation in some way, shape, or form for some time, 2023 has undoubtedly taken it mainstream and ushered in a widespread era of AI. AI-powered technologies—once only practical and feasible for large enterprises with big budgets and sophisticated expertise—are now accessible to everyone and used for
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
JustCall
OCTOBER 15, 2023
Training and coaching are not just boxes to tick; they’re the heartbeat of employee growth and a company’s journey to success. A striking 83% of top-performing customer service agents confirm they received the necessary agent training to excel. With businesses investing an astounding $90 billion annually into agent training — a surge of 32.5% year-over-year — the focus is clear.
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