SharpenCX

OCTOBER 15, 2023

These days, it feels like you can’t turn on the TV or open a web browser without some reference to artificial intelligence (AI). While many organizations have been using artificial intelligence and automation in some way, shape, or form for some time, 2023 has undoubtedly taken it mainstream and ushered in a widespread era of AI. AI-powered technologies—once only practical and feasible for large enterprises with big budgets and sophisticated expertise—are now accessible to everyone and used for

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

JustCall

OCTOBER 15, 2023

Every business wants to have a rock-solid local footing. And why not? About 49% of customers want to buy from businesses with a local presence. However, managing global customers while tackling the grass-roots issues can be challenging for any contact center: In this guide, we will understand how you can tackle the local challenges without compromising on international service quality, no matter where your customers may be. 7 Critical Challenges in Building a Local Presence for Your Contact Cent

Contact Center 52

Contact Center Contact center software Scripts CRM 52

SharpenCX

OCTOBER 15, 2023

Thinking about incorporating artificial intelligence (AI) into your contact center processes and customer experience? There are some key questions to consider. Learn more.

Contact Center 67

Contact Center Customer Experience Technology 67

JustCall

OCTOBER 15, 2023

If you think people will answer a phone call from a number that they don’t recognize on their caller ID, think again. As per data, people are 4x more likely to answer calls from local numbers: Moreover, if the call comes in from an ‘unknown’ number, 80% would be “extremely unlikely” to answer the call! Clearly, businesses must consider using Caller ID for customer loyalty.

Telemarketing 52

Telemarketing Customer retention Personalization Surveys 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.

Feedback 83

Feedback Analytics Surveys Benchmark 83