Mon.Dec 30, 2024

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Outsource call center services: A Transformative Approach for Businesses

Blueship Call Center

Most companies these days provide high-quality customer interaction with the help of professional outsourcing call center companies. As more and more companies continue to outsource their core business operations, the demand for outsourcing grows exponentially, and hence changing the face of customer service. It is no longer about cost-cutting but about efficiency, scalability, and also delivering a superb customer experience.

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What does NPS mean and how can it improve customer experience (CX)?

Callminer

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in your company to improve CX? Read more.

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5 Tips for a successful migration to Teams Phone Ep.76 | SS1

Momentum Telecom

Join Rick Garcia and Brandon Bradley from Momentum for a special series of Everything Teams Liveyour go-to podcast for all things Microsoft Teams Phone! In this exclusive 5-episode series, Teams Phone migration expert Matt Carlson dives deep into major Teams Phone projects, sharing actionable tips, best practices, and tools to simplify even the most complex migrations.

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AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?

MiaRec

In recent years, many contact centers have implemented or are considering implementing AI-powered Agent Assist technology to help customer service representatives resolve customer issues more quickly and accurately. Agent Assist has become a de-facto standard technology that companies are increasingly investing in.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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6 Critical stages that can make or break your Teams Phone migration Ep.77 | SS2

Momentum Telecom

Join Rick Garcia and Brandon Bradley from Momentum for a special series of Everything Teams Liveyour go-to podcast for all things Microsoft Teams Phone! In this exclusive series, Teams Phone migration expert Matt Carlson shares proven strategies, best practices, and actionable insights for planning and executing large-scale Teams Phone migrations with confidence.

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3 Lessons learned from real-world Teams deployments Ep.79 | SS4

Momentum Telecom

Join Rick Garcia and Brandon Bradley from Momentum for Episode 79 of Everything Teams Liveyour go-to podcast for all things Microsoft Teams Phone! In this episode, Teams Phone expert Matt Carlson shares key lessons learned from large-scale deployments, practical strategies for post-migration success, and the immediate benefits organizations can achieve when shifting to Teams Phone.

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Teams Phone: Exploring advanced features, E-911, and your Teams Phone journey Ep.80 | SS5

Momentum Telecom

Join Rick Garcia and Brandon Bradley from Momentum for Episode 80 of the Everything Teams Liveyour go-to podcast for all things Microsoft Teams Phone! In this episode, Teams Phone expert Matt Carlson gives an in-depth look at the latest features, critical E-911 compliance, and a full recap of the Teams Phone journey. If youre considering moving to Microsoft Teams Phone or optimizing your current setup, this episode is packed with everything you need to know.

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