Helpware
FEBRUARY 27, 2024
Call center quality assurance is all about ensuring customer satisfaction. The positive impressions a customer receives after interacting with an agent are vital. The internal quality control department handles conversation monitoring and enhancing your customers' experience.
ShepHyken
FEBRUARY 27, 2024
Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. The general consensus was that shorter was better. After the show, we heard from John Hughes , who is connected with me on LinkedIn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
FEBRUARY 27, 2024
This is a guest post written by Axfood AB. In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Axfood is Sweden’s second largest food retailer, with over 13,000 employees and more than 300 stores.
SQM Group
FEBRUARY 27, 2024
High agent engagement leads to increased productivity, enhanced employee satisfaction, and notably lower turnover rates.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
FEBRUARY 27, 2024
Co-authored by Tejas Sheth, Sr. Security Specialist, Amazon Web Services – AISPL.
Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization.
Cisco - Contact Center
FEBRUARY 27, 2024
Artificial intelligence (AI) has become a common buzzword, especially with the rise of Generative AI (GenAI) tools like ChatGPT, which can create entirely new data and human-like content.
VirtualPBX
FEBRUARY 27, 2024
We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “ I am honored to recognize VirtualPBX with a 2024 Product of the Year
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Cisco - Contact Center
FEBRUARY 27, 2024
The rapid rollout of 5G technology has marked a historic milestone in the evolution of mobile connectivity. According to research firm Omdia , 5G subscriptions surged from 1.
Momentum Telecom
FEBRUARY 27, 2024
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay
Cisco - Contact Center
FEBRUARY 27, 2024
Human-like interaction with B2B solutions, bespoke multimodal LLMs for better accuracy and precision, curated workflow automation via LAMs and customized B2B applications will become the norm as… Read more on Cisco Blogs
Ambs Call Center
FEBRUARY 27, 2024
If you’re in healthcare, you already know how important using a medical answering service is. But, when choosing one, what exactly should you be looking for?
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Cisco - Contact Center
FEBRUARY 27, 2024
Wow! It’s been 6 months since I wrote my last DevNet 10-year blog , ruminating on the creation and history of Cisco DevNet.
VirtualPBX
FEBRUARY 27, 2024
We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “ I am honored to recognize VirtualPBX with a 2024 Product of the Year
Zappix
FEBRUARY 27, 2024
Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. Zappix is a privately held software company offering cloud-based technology that transforms the Customer Care Experience.
CSM Magazine
FEBRUARY 27, 2024
Bitcoin investments became popular around the second quarter of 2010 when some companies began accepting Bitcoin payments along with fiat money. It didn’t take much for Bitcoin to break the market since it brought something new to the technological environment ―a decentralized peer-to-peer network through which users would control their assets and choose different investment paths.
Advertisement
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
AnswerConnect
FEBRUARY 27, 2024
Does your business need a call answering service? We break down the benefits of a call answering service and the best practices to help maximize your ROI. The post Maximizing returns: The power of call answering services for small businesses appeared first on AnswerConnect Blog.
CSM Magazine
FEBRUARY 27, 2024
In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform.
CSM Magazine
FEBRUARY 27, 2024
Today’s world offers a limitless variety of languages. Everywhere you visit, you’ll hear a different tongue. And yet, we still cooperate internationally and connect with others no matter what language we speak! This is all thanks to translators and translation services for schools. This is a prestigious profession that helps bring the world closer together, and many young people are excited about pursuing it.
Expert insights. Personalized for you.
69 
Let's personalize your content