FluentStream
JULY 1, 2024
Independence Day is just a few days away. If you are planning to close your business or take a day off to celebrate the holiday, consider these quick tips to ensure your phone services are set up in the most. Read More The post 4 Ways to Prepare Your Phone System for the 4th of July Holiday appeared first on FluentStream.
Callminer
JULY 1, 2024
Using a call center or contact center to address customer needs is key, but it's important to know the different features of these customer service hubs to find the best solution for your business.
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AWS Machine Learning
JULY 1, 2024
Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents.
MiaRec
JULY 1, 2024
Are you looking to partner with a new Contact Center AI solution partner to reduce costs while maximizing efficiency to increase your profit margins? If so, you are not alone. According to a 2023 Deloitte study , 83% of BPOs are looking to cut costs and 82% are trying to standardize processes to become more efficient. But many BPOs are also adding AI capabilities to their service offering to create a value-add that will help distinguish them in the highly competitive market.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
JULY 1, 2024
Amazon SageMaker is a machine learning (ML) platform designed to simplify the process of building, training, deploying, and managing ML models at scale. With a comprehensive suite of tools and services, SageMaker offers developers and data scientists the resources they need to accelerate the development and deployment of ML solutions. In today’s fast-paced technological landscape, efficiency and agility are essential for businesses and developers striving to innovate.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
TCN
JULY 1, 2024
TCN’s UK team held its first Tech Meetup event last month and is looking forward to making it an annual event. It was a resounding success with invaluable insights shared and plans to become an annual event for industry professionals to look forward to. Held in Glasgow, Scotland, TCN was delighted to host professionals from […] The post Highlights From TCN’s Recent Glasgow UK Tech Meetup appeared first on TCN.
CSM Magazine
JULY 1, 2024
Navigating the world of online learning can be as exciting as it is challenging. It’s like embarking on a journey where you’re both the traveler and the navigator, charting your own course through the vast ocean of knowledge available at your fingertips. Particularly for learners in Missouri, the digital landscape offers many opportunities to pursue education from the comfort of your home.
Vistio
JULY 1, 2024
In the contact center, one would assume that extensive training leads to confident and well-prepared agents. However, a perplexing paradox has emerged: as agents undergo more training, their anxiety levels often increase. This seems counterintuitive—shouldn’t more training result in better preparedness and confidence? Yet, the reality is quite the opposite.
CSM Magazine
JULY 1, 2024
In the fast-paced world of healthcare, providing excellent customer service is crucial for the success of your medical practice. Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience for your patients.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Help Scout
JULY 1, 2024
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.
CSM Magazine
JULY 1, 2024
Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Understanding Your Customers’ Needs At the heart of great customer service is understanding your customers. Here are some steps to get you started: Listen Actively : Pay full attention to what your customers are saying.
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