Tethr

FEBRUARY 21, 2024

Here’s how contact center leaders can turn their call scoring and QA process from a check-the-box activity into a source of better customer experiences.

Best practices 62

Best practices Coaching Contact Center Customer Experience 62

CCNG

FEBRUARY 21, 2024

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center). The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate.

Technology 195

Technology Customer Service Virtual Agent Self service 195

SQM Group

FEBRUARY 21, 2024

By harnessing the power of data analysis and insights, product intelligence significantly improves the customer experience.

Customer Experience 106

Customer Experience 106

Ambs Call Center

FEBRUARY 21, 2024

If you’re in charge of your company’s staffing needs and you say, “Okay, there’s got to be a better way to keep track of all our employees' call outs”, you’re in the right place.

Answering services 98

Answering services 98

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

AnswerConnect

FEBRUARY 21, 2024

Looking to streamline your business operations? Our latest blog shares the best tools for small businesses to help you enhance productivity and efficiency. The post Must-have tools for small business that every owner needs appeared first on AnswerConnect Blog.

Customer Service 97

Customer Service 97

AnswerConnect

FEBRUARY 21, 2024

Looking to streamline your business operations? Our latest blog shares the best tools for small businesses to help you enhance productivity and efficiency. The post Must-have tools for small business that every owner needs appeared first on AnswerConnect Blog.

Customer Service 94

Customer Service 94

Cyara

FEBRUARY 21, 2024

The Internet of Things (IoT) comprises systems of interconnected devices. This includes computers, mechanical and digital machines, to name but a few. These devices can transfer large volumes of data over a network through unique identifiers (UIDs) without requiring any human interaction. Home systems, such as lighting, electronic appliances, streaming services, and smart speakers, also fall under the umbrella of IoT.

Wireless 76

Wireless Analytics Technology 76

Outsource Consultants

FEBRUARY 21, 2024

“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated it. But the truth around AI hasn’t been so black and white. Today we recognize that AI’s true strength lies in complementing, not replacing, human interactions.

Call Center 67

Call Center Virtual Agent Morale Chatbots 67

Cisco - Contact Center

FEBRUARY 21, 2024

As head of the Cisco Trust Office , Matt Fussa leads a global team that partners with government agencies, regulators, and customers to help shape cybersecurity regulation and manage cyber risk.

Government 65

Government Management 65

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Revation Systems

FEBRUARY 21, 2024

Banner Health operates one of the largest healthcare systems in the United States. Based in Phoenix, Arizona, the non-profit Banner manages specialized facilities across six states and 30 major hospitals. Banner is devoted to delivering and supporting essential patient care through excellence in technology and connectivity for urgent care and Telehealth appointments.

Healthcare 62

Healthcare voip Technology Sales 62

Cisco - Contact Center

FEBRUARY 21, 2024

Tech companies and governments will join forces to develop advanced AI detection systems, ensuring a safer online environment.

Government 63

Government 63

Ambs Call Center

FEBRUARY 21, 2024

If you’re in charge of your company’s staffing needs and you say, “Okay, there’s got to be a better way to keep track of all our employees' call outs”, you’re in the right place.

Answering services 52

Answering services 52

Cisco - Contact Center

FEBRUARY 21, 2024

Here’s an (un)fun fact: Almost 90 percent of companies had sponsorship programs in 2021, yet only 33 percent of Black employees actually had sponsors, and even fewer Black employees (23 percent) felt … Read more on Cisco Blogs

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Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

24-7 InTouch

FEBRUARY 21, 2024

The integration of technology in health tech is changing the way medical professionals deliver care and reshaping the overall patient experience. Technology-driven solutions that improve interactions for both patients and healthcare workers remain top-of-mind in 2024. In this blog, we will delve into the key aspects that contribute to a positive patient experience, explore the role of generative AI and tech-enabled patient care, and examine how patients perceive interactions via digital platform

Healthcare 52

Healthcare Consulting Consulting Technology 52

Cisco - Contact Center

FEBRUARY 21, 2024

Enterprise observability practices: Opportunities, challenges, and the growing role of AIOps Observability is now firmly established in organizations with 78% of enterprises and large midmarket… Read more on Cisco Blogs

Enterprise 58

Enterprise 58

Vistio

FEBRUARY 21, 2024

A well-crafted customer journey map can show you where to invest your limited resources to create the greatest impact on customer experiences and business objectives. But if you’ve never created a customer journey map before, it’s hard to know what to include.

Journey mapping 52

Journey mapping Customer Experience Best practices 52

Cisco - Contact Center

FEBRUARY 21, 2024

Cisco’s relationships with our service provider partners have always been crucial. Together, we’ve innovated, solved challenges, and connected the world.

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times

TCN

FEBRUARY 21, 2024

C3 2024 was one for the books! TCN’s annual event welcomed hundreds of TCN clients. The post It’s a Wrap: C3 2024 Event Recap appeared first on TCN.

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Cisco - Contact Center

FEBRUARY 21, 2024

Secure, Scalable Management for Constrained IoT Networks Introduction Millions of IoT devices are being deployed into a range of applications supporting Smart Cities, Smart Grids, Smart… Read more on Cisco Blogs

Management 52

Management 52

Calltools

FEBRUARY 21, 2024

Contact centers operate in a fast-paced environment, so time is a limited commodity. Ideally, your agents are constantly busy. Even so, you need to take care of potential leads efficiently. When a potential lead signs up for a demo or requests more information, responding to them quickly is critical to converting them. If you are too slow, you will lose them to a competitor.

B2B 52

B2B Sales Call Center Metrics 52

Cisco - Contact Center

FEBRUARY 21, 2024

Co-Authored by Julie Greene , Cisco Business Development Director, Computacenter Globally, we’re witnessing a surge in interest and initiatives focused on sustainability.

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52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

CSM Magazine

FEBRUARY 21, 2024

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies. This digital transformation project has enhanced VoiceAbility’s communication capabilities, improving efficiency and empowering the charity to better serve its clients.

Average Handle Time 52

Average Handle Time Analytics Service level Technology 52

Brad Cleveland Blog

FEBRUARY 21, 2024

We all spend a high percentage of our waking hours working. For most of us, the primary reason is very practical: we require the means to buy the things we need and want. So, in a very real way, work … Continue reading → The post Your Work Makes a Difference appeared first on Brad Cleveland.

Employee engagement 51

Employee engagement Customer Experience Customer Service 51

CSM Magazine

FEBRUARY 21, 2024

We all know the importance of good customer service across all industries. When a business doesn’t know how to adequately serve its customers, it can be in big trouble. Some sectors struggle with this more than others. Online bingo sites are regularly regarded as some of the worst from a customer service standpoint. Many of these websites exist, though customers constantly make complaints about one thing or another.

Customer Service 52

Customer Service Customer Support Personalization Customer Experience 52

Cincom

FEBRUARY 21, 2024

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

Contact Center

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Cutting-edge companies such as IT Craft are spearheading crafting bespoke web solutions custom-tailored to the unique demands that industries like HealthTech, FinTech, and far beyond the present. This article explores how specialized services in web development are changing the future for these industries by underlining the role an expert develope

Finance 52

Finance Healthcare Banking Education 52

Cincom

FEBRUARY 21, 2024

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40

40

Netomi

FEBRUARY 21, 2024

Table of Contents Introduction Understanding Chatbots in Hospitality The Role of Chatbots in Enhancing Guest Experience Integrating Chatbots with Existing Hospitality Systems The Business Impact of Chatbots in Hospitality Guest Engagement and Feedback through Chatbots Challenges and Ethical Considerations in Chatbot Usage Conclusion Frequently Asked Questions Introduction The hospitality industry constantly seeks innovative ways to enhance customer service and efficiency.

Chatbots 40

Chatbots Upselling Feedback Personalization 40