CCNG
OCTOBER 16, 2024
We moved into our current home in Frisco, Texas about 18 years ago. It was a fairly new neighborhood. There are sidewalks around the perimeter of the community with a hedge row that provides a barrier between the road and the homes. This is where we have walked for many years. When we first moved in, there were several feet between the hedge and the edge of the sidewalk.
Call Design
OCTOBER 16, 2024
In today’s data-driven world, storytelling with data is more critical than ever. Numbers alone can feel cold and detached, but data can come alive when combined with a compelling narrative and thoughtful use of colour. To tell a compelling story with your Aspect WFM IDP data, it’s essential to visualise the data effectively. This means creating a straightforward narrative around how your forecasted data compares to actual results.
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24-7 InTouch
OCTOBER 16, 2024
Many brands grapple with inefficient workflows and inconsistent service quality. This hampers their operational efficiency and leads to frustration for agents and customers alike. As customers increasingly expect quick, personalized responses, businesses must adapt or risk falling behind. Fortunately, generative AI has made it possible to create more sophisticated automated agent support, which has transformed the agent experience by streamlining workflows for humans and improving customer inte
Zappix
OCTOBER 16, 2024
The healthcare sector is currently grappling with a critical shortage of essential personnel, particularly physicians and nurses. This workforce crisis is not just a concern for healthcare providers; it has profound implications for patient access to care, quality of treatment, and overall public health. As the demand for medical services continues to rise, the inability to fill these crucial roles poses significant challenges.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CSM Magazine
OCTOBER 16, 2024
For many users, YouTube ads can be a frustrating interruption to their viewing experience. Fortunately, there are two popular solutions: YouTube ad blocker tools and YouTube Premium. Both offer ways to eliminate ads, but they differ in features, cost, and convenience. In this article, we’ll compare these two options to help you determine which one is the better fit for your needs.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
OCTOBER 16, 2024
Cisco Silicon One technology continues to offer the most customer choice and can be consumed in a variety of ways including silicon, hardware and full systems. Announcing two new solutions to support AI/ML buildouts across enterprise datacenters and hyperscalers.
CSM Magazine
OCTOBER 16, 2024
The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.
Nicereply
OCTOBER 16, 2024
What drives customer loyalty? Is it the products brands offer? Or is it the exceptional service they deliver? Maybe it’s a bit of both. But one certain thing is brand loyalty is a powerful thing. However, only 2 in 5 brand executives believe their customer loyalty strategies are successful. If this sounds like you, we’re here to help you change that. 7 Customer Loyalty Strategies to Drive Long-Term Relationships Below, we’ve listed some helpful tips to drive repeat purchases and keep your custo
CSM Magazine
OCTOBER 16, 2024
Historical-themed slot games take inspiration from significant moments in time, allowing players to engage with captivating narratives and legendary figures. Whether it’s the valour of gladiators, the fierce spirit of Viking warriors, or adventures on the high seas, these slots blend entertainment with storytelling. With dynamic gameplay, stunning graphics, and immersive soundtracks, players can enjoy a unique gaming experience centred around history.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
TCN
OCTOBER 16, 2024
Traditionally, Business Process Outsourcing (BPO) companies utilize their customer’s communication platform. However, data shows that 20% of the time, clients prefer the BPO to provide the solution. TCN offers all-in-one solutions tailor-made for your outsourcing needs. These solutions empower you to be there for your customers 24/7, anywhere and on any device while still being […] The post Contact Center Software Features Made Specifically for the BPO Industry appeared first on TCN.
CSM Magazine
OCTOBER 16, 2024
For those looking for a dynamic amusement experience, Speed AU Casino offers a wide range of capabilities. It combines thoughtful design, an ample range of amusement options and lucrative bonus offers to help you quickly immerse yourself in the atmosphere. Special attention is paid to the convenience of punters, whether desktop or mobile versions, which are equally optimized for comfortable use.
24-7 InTouch
OCTOBER 16, 2024
Kingston, Jamaica – October 16, 2024 – IntouchCX, a global leader in customer experience and technology solutions, announced the addition of over 600 customer service positions in Jamaica by the end of the year, alongside the launch of a brand-new site in Kingston. This growth highlights the company’s commitment to local economic development and creating meaningful career opportunities to support its expanding roster of international clients.
Calltools
OCTOBER 16, 2024
Engaging in outbound dialing requires a reliable phone system for your staff to contact leads. Using a VoIP phone platform allows your contact center agents to contact potential leads consistently and efficiently. VoIP (Voice over Internet Protocol) uses a broadband internet connection to connect calls seamlessly without long-distance charges or fancy equipment.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Cisco - Contact Center
OCTOBER 16, 2024
Discover how Cisco Secure Firewall 7.4, now on the DoDIN Approved Products List, enhances network security with advanced threat detection, improved performance, and streamlined management.
Concentrix
OCTOBER 16, 2024
Discover vehicle buyer opinions and purchase motivations related to connected services that can pave the way for future profits and innovation.
Cisco - Contact Center
OCTOBER 16, 2024
Image-based fraud in email can be challenging to detect and prevent. By leveraging AI, security teams can make inboxes more secure.
SQM Group
OCTOBER 16, 2024
Establishing rapport with customers is not just a task—it's a strategic necessity.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
OCTOBER 16, 2024
Gatekeeper is a powerful tool designed to manage and implement policies across your EKS clusters, making cross-functional collaboration secure and efficient
AWS Machine Learning
OCTOBER 16, 2024
In today’s rapidly changing world, monitoring the health of our planet’s vegetation is more critical than ever. Vegetation plays a crucial role in maintaining an ecological balance, providing sustenance, and acting as a carbon sink. Traditionally, monitoring vegetation health has been a daunting task. Methods such as field surveys and manual satellite data analysis are not only time-consuming, but also require significant resources and domain expertise.
Cisco - Contact Center
OCTOBER 16, 2024
Digitizing roadways requires modern networking with robust cybersecurity.
AWS Machine Learning
OCTOBER 16, 2024
Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cisco - Contact Center
OCTOBER 16, 2024
If you are cloud-native, you probably work with Terraform modules and providers.
AWS Machine Learning
OCTOBER 16, 2024
This post was co-written with Lucas Desard, Tom Lauwers, and Sam Landuydt from DPG Media. DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content. With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more.
Concentrix
OCTOBER 16, 2024
Discover the impact of generative AI for customer experience through our comprehensive infographic with insights into trends, adoption rates, and more.
AWS Machine Learning
OCTOBER 16, 2024
Generative AI is revolutionizing the way developers approach programming by providing intelligent assistance and automation throughout the coding process. With the power of advanced language models and machine learning (ML) algorithms, generative AI can understand the context and intent behind a programmer’s code, offering valuable suggestions, completing code snippets, and even generating entire functions or modules based on high-level descriptions.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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