CCNG
OCTOBER 16, 2024
We moved into our current home in Frisco, Texas about 18 years ago. It was a fairly new neighborhood. There are sidewalks around the perimeter of the community with a hedge row that provides a barrier between the road and the homes. This is where we have walked for many years. When we first moved in, there were several feet between the hedge and the edge of the sidewalk.
AWS Machine Learning
OCTOBER 16, 2024
This post was co-written with Lucas Desard, Tom Lauwers, and Sam Landuydt from DPG Media. DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content. With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more.
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Cisco - Contact Center
OCTOBER 16, 2024
Cisco Silicon One technology continues to offer the most customer choice and can be consumed in a variety of ways including silicon, hardware and full systems. Announcing two new solutions to support AI/ML buildouts across enterprise datacenters and hyperscalers.
AWS Machine Learning
OCTOBER 16, 2024
In today’s rapidly changing world, monitoring the health of our planet’s vegetation is more critical than ever. Vegetation plays a crucial role in maintaining an ecological balance, providing sustenance, and acting as a carbon sink. Traditionally, monitoring vegetation health has been a daunting task. Methods such as field surveys and manual satellite data analysis are not only time-consuming, but also require significant resources and domain expertise.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
Cisco - Contact Center
OCTOBER 16, 2024
Discover how Cisco Secure Firewall 7.4, now on the DoDIN Approved Products List, enhances network security with advanced threat detection, improved performance, and streamlined management.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
OCTOBER 16, 2024
Image-based fraud in email can be challenging to detect and prevent. By leveraging AI, security teams can make inboxes more secure.
SQM Group
OCTOBER 16, 2024
Establishing rapport with customers is not just a task—it's a strategic necessity.
Cisco - Contact Center
OCTOBER 16, 2024
Gatekeeper is a powerful tool designed to manage and implement policies across your EKS clusters, making cross-functional collaboration secure and efficient
24-7 InTouch
OCTOBER 16, 2024
Many brands grapple with inefficient workflows and inconsistent service quality. This hampers their operational efficiency and leads to frustration for agents and customers alike. As customers increasingly expect quick, personalized responses, businesses must adapt or risk falling behind. Fortunately, generative AI has made it possible to create more sophisticated automated agent support, which has transformed the agent experience by streamlining workflows for humans and improving customer inte
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
OCTOBER 16, 2024
Digitizing roadways requires modern networking with robust cybersecurity.
Zappix
OCTOBER 16, 2024
The healthcare sector is currently grappling with a critical shortage of essential personnel, particularly physicians and nurses. This workforce crisis is not just a concern for healthcare providers; it has profound implications for patient access to care, quality of treatment, and overall public health. As the demand for medical services continues to rise, the inability to fill these crucial roles poses significant challenges.
CSM Magazine
OCTOBER 16, 2024
For many users, YouTube ads can be a frustrating interruption to their viewing experience. Fortunately, there are two popular solutions: YouTube ad blocker tools and YouTube Premium. Both offer ways to eliminate ads, but they differ in features, cost, and convenience. In this article, we’ll compare these two options to help you determine which one is the better fit for your needs.
Zappix
OCTOBER 16, 2024
Digital patient engagement is no longer an optional enhancement; it has become a crucial component of modern healthcare delivery. As patient expectations evolve, healthcare organizations must adapt by leveraging digital tools that foster better communication, access, and personalized care. This whitepaper explores the significant benefits of digital patient engagement, outlines the challenges faced in its implementation, and provides strategic recommendations for healthcare providers looking to
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
CSM Magazine
OCTOBER 16, 2024
The digital age has allowed global enterprises to expand their operations across borders. However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.
Nicereply
OCTOBER 16, 2024
What drives customer loyalty? Is it the products brands offer? Or is it the exceptional service they deliver? Maybe it’s a bit of both. But one certain thing is brand loyalty is a powerful thing. However, only 2 in 5 brand executives believe their customer loyalty strategies are successful. If this sounds like you, we’re here to help you change that. 7 Customer Loyalty Strategies to Drive Long-Term Relationships Below, we’ve listed some helpful tips to drive repeat purchases and keep your custo
CSM Magazine
OCTOBER 16, 2024
Historical-themed slot games take inspiration from significant moments in time, allowing players to engage with captivating narratives and legendary figures. Whether it’s the valour of gladiators, the fierce spirit of Viking warriors, or adventures on the high seas, these slots blend entertainment with storytelling. With dynamic gameplay, stunning graphics, and immersive soundtracks, players can enjoy a unique gaming experience centred around history.
TCN
OCTOBER 16, 2024
Traditionally, Business Process Outsourcing (BPO) companies utilize their customer’s communication platform. However, data shows that 20% of the time, clients prefer the BPO to provide the solution. TCN offers all-in-one solutions tailor-made for your outsourcing needs. These solutions empower you to be there for your customers 24/7, anywhere and on any device while still being […] The post Contact Center Software Features Made Specifically for the BPO Industry appeared first on TCN.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
CSM Magazine
OCTOBER 16, 2024
For those looking for a dynamic amusement experience, Speed AU Casino offers a wide range of capabilities. It combines thoughtful design, an ample range of amusement options and lucrative bonus offers to help you quickly immerse yourself in the atmosphere. Special attention is paid to the convenience of punters, whether desktop or mobile versions, which are equally optimized for comfortable use.
Calltools
OCTOBER 16, 2024
Engaging in outbound dialing requires a reliable phone system for your staff to contact leads. Using a VoIP phone platform allows your contact center agents to contact potential leads consistently and efficiently. VoIP (Voice over Internet Protocol) uses a broadband internet connection to connect calls seamlessly without long-distance charges or fancy equipment.
Cisco - Contact Center
OCTOBER 16, 2024
If you are cloud-native, you probably work with Terraform modules and providers.
Concentrix
OCTOBER 16, 2024
Discover vehicle buyer opinions and purchase motivations related to connected services that can pave the way for future profits and innovation.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Momentum Telecom
OCTOBER 16, 2024
Play Video Navigating Teams Phone Migrations: Expert Tips from Tom Arbuthnot on Everything Teams Phone Live In Episode 74 of Everything Teams Phone Live , hosts Rick Garcia and Brandon Bradley are joined by special guest Tom Arbuthnot to explore the complexities of Microsoft Teams Phone migrations in today’s hybrid work environments. Tom, a recognized expert in the Microsoft Teams space, shares his insights on how to effectively manage the transition from legacy phone systems to Teams Phone, off
AWS Machine Learning
OCTOBER 16, 2024
Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year.
24-7 InTouch
OCTOBER 16, 2024
Kingston, Jamaica – October 16, 2024 – IntouchCX, a global leader in customer experience and technology solutions, announced the addition of over 600 customer service positions in Jamaica by the end of the year, alongside the launch of a brand-new site in Kingston. This growth highlights the company’s commitment to local economic development and creating meaningful career opportunities to support its expanding roster of international clients.
AWS Machine Learning
OCTOBER 16, 2024
Generative AI is revolutionizing the way developers approach programming by providing intelligent assistance and automation throughout the coding process. With the power of advanced language models and machine learning (ML) algorithms, generative AI can understand the context and intent behind a programmer’s code, offering valuable suggestions, completing code snippets, and even generating entire functions or modules based on high-level descriptions.
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
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