AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

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Cloud contact Contact Center Chatbots APIs 118

Beyond Philosophy

MARCH 29, 2024

Colin has been ghosted. He was surprised, considering he is married and has been for decades. However, his ghosting experience didn’t come from a romantic partner but a professional one. Since ghosting appears to be spreading into many interactions, we thought we should discuss it here. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact.

Personalization 221

Personalization Technology 221

Cisco - Contact Center

MARCH 29, 2024

Today’s complex hybrid cloud environments are often composed of solutions from multiple vendors and spread across multiple locations, making it challenging to smooth out application performance and a… Read more on Cisco Blogs

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105

Help Scout

MARCH 29, 2024

Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.

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49

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

MARCH 29, 2024

What an action-packed week we have had at Enterprise Connect!

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Enterprise Contact Center 90