AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Cloud contact 101

Cloud contact Contact Center Chatbots APIs 101

Beyond Philosophy

MARCH 29, 2024

Colin has been ghosted. He was surprised, considering he is married and has been for decades. However, his ghosting experience didn’t come from a romantic partner but a professional one. Since ghosting appears to be spreading into many interactions, we thought we should discuss it here. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact.

Personalization 221

Personalization Technology 221

Cisco - Contact Center

MARCH 29, 2024

Today’s complex hybrid cloud environments are often composed of solutions from multiple vendors and spread across multiple locations, making it challenging to smooth out application performance and a… Read more on Cisco Blogs

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79

Help Scout

MARCH 29, 2024

Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.

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49

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Cisco - Contact Center

MARCH 29, 2024

What an action-packed week we have had at Enterprise Connect!

Enterprise 57

Enterprise Contact Center 57