ShepHyken

JANUARY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beyond the First Purchase: How AI Is Transforming Customer Retention Strategies by Erik Huberman (Grit Daily News) Diving deeper into the transformational role of AI in customer retention, were not just witnessing a shift.

Customer Service 166

Customer Service Customer retention Personalization Sales 166

Callminer

JANUARY 12, 2025

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

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SoliCall

JANUARY 12, 2025

Avoiding a single point of failure (SPOF) is crucial in system design to ensure reliability and resilience. There are several risks in having a single an SPOF: System Outages : If the SPOF fails, it can lead to complete system downtime, affecting operations and service availability. Data Loss : A failure can result in loss of critical data, especially if there’s no backup in place.

Technology 52

Technology voip Contact Center Call Center 52