NobelBiz

MAY 7, 2024

Call centers are constantly facing the challenge of maintaining high efficiency while adhering to strict regulatory compliance. Traditional dialing methods, whether purely automated or entirely manual, often fall short of meeting these demands. This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

AWS Machine Learning

MAY 7, 2024

The prevalence of virtual business meetings in the corporate world, largely accelerated by the COVID-19 pandemic, is here to stay. Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. Attending multiple meetings daily and keeping track of all ongoing topics gets increasingly more difficult to manage over time.

Construction 130

Construction Engineering Enterprise Analytics 130

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

Sales 100

Sales Upselling Metrics Accountability 100

AWS Machine Learning

MAY 7, 2024

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Veritone is an artificial intelligence (AI) company based in Irvine, California. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. It offers solutions for media transcription, facial recognition, content summarization, object detection, and other AI capabilities to solve the unique challenges profession

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APIs Advertising Entertainment Metrics 128

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

MAY 7, 2024

Learn about the enhancements made to the HIMSS Infrastructure Adoption Model (INFRAM), which now incorporates IT strategy and measures the impact of infrastructure investments on clinical outcomes and operations.

Healthcare 105

Healthcare 105

Cisco - Contact Center

MAY 7, 2024

In 2007, there was a study from the University of Maryland proving that internet-connected systems were attacked every 39 seconds on average. Today, that number has grown more than 60%.

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AnswerConnect

MAY 7, 2024

Modern consumers expect an instant response, whenever they reach out. Could a 24-hour answering service help plug the gap in your customer service? The post Do you need a 24-hour answering service to grow your business? appeared first on AnswerConnect Blog.

Answering services 97

Answering services Customer Service 97

Cisco - Contact Center

MAY 7, 2024

Cisco can access and unify data across any domain, including networking, security, applications, end user computing, cloud services, and multicloud environments, enriching insights with business context. Learn more about Cisco Observability Platform.

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Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? The answer is to streamline customer service through intelligent technology, AI-powered automation, and empowering agents.

Customer Service 76

Customer Service Chatbots Self service Analytics 76

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Cisco - Contact Center

MAY 7, 2024

Announcing the public availability of Cisco Cloud Controls Framework (CCF) V3.0 - a “build-once-use-many” approach for SaaS compliance with global standards.

SaaS 98

SaaS Marketing 98

Concentrix

MAY 7, 2024

Discover how one of the largest insurance companies in the world achieved $3.2M annual savings by transforming the IVR experience via natural language.

Interactive Voice Response 62

Interactive Voice Response Banking 62

Cisco - Contact Center

MAY 7, 2024

A recent visit by a Nigerian delegation to the Cisco Broadband Innovation Center in Raleigh, N.C. highlights Cisco’s efforts to work with government and private sector investors to help modernize network architectures through validated designs.

Government 97

Government 97

Cincom

MAY 7, 2024

Effective communication is the lifeblood of positive customer relationships. Yet with siloed data, scattered document creation processes, and constantly evolving regulatory policies, even the most well-intentioned businesses struggle to deliver timely, compliant, and impactful correspondence. Manual document creation simply cannot keep pace. The solution lies in customer communication management (CCM) software that automates and streamlines correspondence at an enterprise scale.

Healthcare 52

Healthcare Enterprise CRM Morale 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Cisco - Contact Center

MAY 7, 2024

Accelerate is the second of 3 steps in the Ecosystem Co-Sell Go-to-Market (GTM) sales execution.

Sales 98

Sales Marketing 98

Working Solutions

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.

Customer Service 52

Customer Service Personalization Customer Experience outsourcing 52

CSM Magazine

MAY 7, 2024

Hey, guess what? Getting the gang together for some fun team-building stuff is like the secret sauce to making your work vibe amazing! It’s all about shaking things up and getting everyone to mingle in a chill way, away from the usual grind. There exists a diverse range of team building activities and there’s something for everyone! Picture this: one day you’re untangling yourselves from a human pretzel, and the next you’re hunting for treasures like pirates.

Morale 52

Morale Employee engagement Personalization 52

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. It solves a problem. How do you do this? By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. This article explores what customer pain points are, and how you can learn about them and use them to your company’s advantage.

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Sales Management Surveys Wait times 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

CSM Magazine

MAY 7, 2024

The digital era has ushered in a new way to enjoy casino games, straight from the comfort of your home. A leading platform like jackpot city brings the excitement directly to you, with its online platform that mimics the thrill of being on a casino floor. It offers a diverse array of games, from the adrenaline of slot machines to the strategic gameplay of blackjack and roulette, presenting endless entertainment to its users.

Transportation 52

Transportation Entertainment Banking Technology 52

Injixo

MAY 7, 2024

The World Health Organization defines burnout as “a syndrome … resulting from chronic workplace stress that has not been successfully managed”. Statistics reveal that, worldwide, more and more people are struggling with it. For many years, “burnout” was a word most commonly used together with the word “executive”: executive burnout , implying that it only affects business leaders.

Employee engagement 52

Employee engagement Call Center Personalization Management 52

CSM Magazine

MAY 7, 2024

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it? As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. At Sabio Group, we have witnessed first-hand the evolution of AI and its transformative impact on customer service.

Analytics 52

Analytics Self service Customer Service Technology 52

Cisco - Contact Center

MAY 7, 2024

See how Consulting Engineer Intern Bhavya M.'s competitive spirit led her to a fitness challenge where she discovered work-life balance and a new, healthy lifestyle.

Engineering 52

Engineering Consulting Consulting 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience