NobelBiz

MAY 7, 2024

Call centers are constantly facing the challenge of maintaining high efficiency while adhering to strict regulatory compliance. Traditional dialing methods, whether purely automated or entirely manual, often fall short of meeting these demands. This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

AWS Machine Learning

MAY 7, 2024

The prevalence of virtual business meetings in the corporate world, largely accelerated by the COVID-19 pandemic, is here to stay. Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. Attending multiple meetings daily and keeping track of all ongoing topics gets increasingly more difficult to manage over time.

Construction 129

Construction Engineering Enterprise Analytics 129

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

Sales 100

Sales Upselling Metrics Accountability 100

AWS Machine Learning

MAY 7, 2024

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Veritone is an artificial intelligence (AI) company based in Irvine, California. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. It offers solutions for media transcription, facial recognition, content summarization, object detection, and other AI capabilities to solve the unique challenges profession

APIs 127

APIs Advertising Entertainment Metrics 127

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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more

Customer Service

Cisco - Contact Center

MAY 7, 2024

Learn about the enhancements made to the HIMSS Infrastructure Adoption Model (INFRAM), which now incorporates IT strategy and measures the impact of infrastructure investments on clinical outcomes and operations.

Healthcare 104

Healthcare 104

Cisco - Contact Center

MAY 7, 2024

In 2007, there was a study from the University of Maryland proving that internet-connected systems were attacked every 39 seconds on average. Today, that number has grown more than 60%.

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AnswerConnect

MAY 7, 2024

Modern consumers expect an instant response, whenever they reach out. Could a 24-hour answering service help plug the gap in your customer service? The post Do you need a 24-hour answering service to grow your business? appeared first on AnswerConnect Blog.

Answering services 97

Answering services Customer Service 97

Cisco - Contact Center

MAY 7, 2024

Cisco can access and unify data across any domain, including networking, security, applications, end user computing, cloud services, and multicloud environments, enriching insights with business context. Learn more about Cisco Observability Platform.

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Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? The answer is to streamline customer service through intelligent technology, AI-powered automation, and empowering agents.

Customer Service 76

Customer Service Chatbots Self service Analytics 76

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Cisco - Contact Center

MAY 7, 2024

Announcing the public availability of Cisco Cloud Controls Framework (CCF) V3.0 - a “build-once-use-many” approach for SaaS compliance with global standards.

SaaS 98

SaaS Marketing 98

Concentrix

MAY 7, 2024

Discover how one of the largest insurance companies in the world achieved $3.2M annual savings by transforming the IVR experience via natural language.

Interactive Voice Response 62

Interactive Voice Response Banking 62

Cisco - Contact Center

MAY 7, 2024

A recent visit by a Nigerian delegation to the Cisco Broadband Innovation Center in Raleigh, N.C. highlights Cisco’s efforts to work with government and private sector investors to help modernize network architectures through validated designs.

Government 75

Government 75

Cincom

MAY 7, 2024

Effective communication is the lifeblood of positive customer relationships. Yet with siloed data, scattered document creation processes, and constantly evolving regulatory policies, even the most well-intentioned businesses struggle to deliver timely, compliant, and impactful correspondence. Manual document creation simply cannot keep pace. The solution lies in customer communication management (CCM) software that automates and streamlines correspondence at an enterprise scale.

Healthcare 52

Healthcare Enterprise CRM Morale 52

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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.

Contact Center

Cisco - Contact Center

MAY 7, 2024

Accelerate is the second of 3 steps in the Ecosystem Co-Sell Go-to-Market (GTM) sales execution.

Sales 95

Sales Marketing 95

Working Solutions

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.

Customer Service 52

Customer Service Personalization Customer Experience outsourcing 52

CSM Magazine

MAY 7, 2024

Hey, guess what? Getting the gang together for some fun team-building stuff is like the secret sauce to making your work vibe amazing! It’s all about shaking things up and getting everyone to mingle in a chill way, away from the usual grind. There exists a diverse range of team building activities and there’s something for everyone! Picture this: one day you’re untangling yourselves from a human pretzel, and the next you’re hunting for treasures like pirates.

Morale 52

Morale Employee engagement Personalization 52

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. It solves a problem. How do you do this? By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. This article explores what customer pain points are, and how you can learn about them and use them to your company’s advantage.

Sales 52

Sales Management Surveys Wait times 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

CSM Magazine

MAY 7, 2024

The digital era has ushered in a new way to enjoy casino games, straight from the comfort of your home. A leading platform like jackpot city brings the excitement directly to you, with its online platform that mimics the thrill of being on a casino floor. It offers a diverse array of games, from the adrenaline of slot machines to the strategic gameplay of blackjack and roulette, presenting endless entertainment to its users.

Transportation 52

Transportation Entertainment Banking Technology 52

Injixo

MAY 7, 2024

The World Health Organization defines burnout as “a syndrome … resulting from chronic workplace stress that has not been successfully managed”. Statistics reveal that, worldwide, more and more people are struggling with it. For many years, “burnout” was a word most commonly used together with the word “executive”: executive burnout , implying that it only affects business leaders.

Employee engagement 52

Employee engagement Call Center Personalization Management 52

CSM Magazine

MAY 7, 2024

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it? As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. At Sabio Group, we have witnessed first-hand the evolution of AI and its transformative impact on customer service.

Analytics 52

Analytics Self service Customer Service Technology 52

Cisco - Contact Center

MAY 7, 2024

See how Consulting Engineer Intern Bhavya M.'s competitive spirit led her to a fitness challenge where she discovered work-life balance and a new, healthy lifestyle.

Engineering 52

Engineering Consulting Consulting 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.