ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart.

Customer Service 177

Customer Service Automotive B2B SaaS 177

Callminer

JANUARY 5, 2025

Effective contact center coaching is key to enhancing agent performance and ensuring outstanding customer service and CX. Read this blog for insights and strategies to elevate coaching practices.

Coaching 182

Coaching Contact Center Customer Service 182

TMP Direct

JANUARY 5, 2025

In todays fast-paced digital landscape, businesses face increasing pressure to deliver exceptional customer experiences. Staying ahead of the competition requires leveraging analytics to gain deeper insights into customer behavior, preferences, and challenges. Yet, gathering data is only the first step. Organizations must turn these insights into actionable strategies to enhance every customer interaction.

Analytics 52

Analytics Customer Experience Chatbots Upselling 52