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As much as we’d like to think that remote banking is safe, the reality is threats across all customer channels still exist. If we aren’t ready for them we could find ourselves victims of these often preventable crimes. Persistent criminals proved throughout the year that they aren’t going to stop anytime soon. With new and emerging threats facing financial institutions every day, banks need to stay one step ahead of today’s tenacious criminals.
'As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Fortunately for organizations, many of these trends eliminate expensive rip and replace costs that in the past have prohibited the adoption of new technologies. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.
Last year, we looked at three common challenges during the holiday season, including marketing campaigns that bring in first-time customers, fewer discretionary spending dollars, and overtaxed agents. Unfortunately, this year’s economy is not much improved, and you may again find yourself dealing with the same issues. However, it’s important to keep an eye on the future so that you’re prepared when markets take a turn for the better.
Sitting at the core of every financial transaction is trust. Without it, or worse, relying on unvalidated resources like personal identifiable information (PII) to identify customers, puts every banking transaction at risk. The recent article, “$850 Million Scheme Exploited Facebook: Authentication, Secure Browsing Would Have Reduced Losses,” illustrates just how important customer authentication is.
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Card-not-present (CNP) fraud and account takeover typically refer to online crimes, but an increasing number of criminals are targeting call centers to perpetrate crimes that are normally associated with the Internet. With financial institutions pouring so much effort and investment in online security strategies, banks really need to consider the same when protecting their call centers.
'Last Thursday I attended the GSN Homeland Security Awards banquet with my NICE colleague Mike Meader. A couple hundred people were there. I’ve always liked how GSN’s Jacob Goodwin starts the event each year with a color guard, followed by the reciting of the Pledge of Allegiance. It sets a patriotic tone for the evening. As I got a chance to meet some of the other attendees, one thing that struck me was the balance between security solution users and security solution providers, and
'Last Thursday I attended the GSN Homeland Security Awards banquet with my NICE colleague Mike Meader. A couple hundred people were there. I’ve always liked how GSN’s Jacob Goodwin starts the event each year with a color guard, followed by the reciting of the Pledge of Allegiance. It sets a patriotic tone for the evening. As I got a chance to meet some of the other attendees, one thing that struck me was the balance between security solution users and security solution providers, and
'It has now been about half a year since I moderated my first PSIM workshop. I’ve run seven of them to date. Participants have run the gambit from consultants and integrators to utilities, oil and gas, banks, transit operations, cities, entertainment companies, police and fire departments, airports, and emergency management professionals. When we first came up with the concept of the workshops, we knew we didn’t want to do the typical roadshow with sales presentations and product dem
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