How to Calculate the ROI of Customer Experience
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OCTOBER 9, 2010
Prove the ROI of customer experience with our step-by-step process.
October, 2010
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ASIS 2010 Scavenger Hunt
Customer Interactions
OCTOBER 10, 2010
'NICE Systems (booth #3836), and partners AXIS (#3103), Esri (#441), Infinova (#1447), and Quantum Secure (#1349), are teaming up to bring you an ASIS scavenger hunt. Join the hunt on October 12th for a chance to win some great prizes. Simply visit each booth on 10/12 starting at 9am, pick up the designated items, and bring them to NICE’s booth by 2pm.
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Think Situation Management solutions are just for security? Think again!
Customer Interactions
OCTOBER 31, 2010
'How situation management systems are evolving and what that means for you. Situation Management and PSIM (Physical Security Information Management) first arrived on the “security scene” a few years ago as a way to deal with a burgeoning number of security sensors/systems (video, access control, etc)., and the resulting challenges of managing this overwhelming amount of information.
Situation Management: Mind the Gap
Customer Interactions
OCTOBER 22, 2010
'From the London Underground to Hong Kong’s Mass Transit Railway to the New Delhi Metro, travelers are reminded in not so subtle terms to “Mind the Gap.” Anyone who has not minded the gap knows that miss-steps can lead to unpleasant consequences. For security operations, taking that first step toward a new situation management solution brings to mind an interesting parallel.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
NICE signs on as Platinum Sponsor of first Israel HLS International Conference
Customer Interactions
OCTOBER 26, 2010
'From October 31 to November 3, 2010, the first Israel HLS International Conference will be taking place in Tel Aviv at the Dan Panorama Hotel. While it is a first-time event, it has attracted the attention and involvement of participants from all of over the world – Brazil, Italy, Germany, India, Thailand, Mexico, Vietnam, Africa, USA, Poland and others.
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IP video: Where’s the tipping point?
Customer Interactions
OCTOBER 26, 2010
'Why hasn’t the scale tipped totally in favor of IP video? Why are different markets adopting IP video at different rates? Where is IP video becoming the de facto standard? And, what factors will likely swing the IP pendulum further? Read this article (IP video: Where’s the tipping point?) by NICE Systems’ Dr. Bob Banerjee to learn more.
5-minute Intro Video on NiceVision Net 2.0
Customer Interactions
OCTOBER 26, 2010
'This short YouTube video successfully highlights the key turning points for NICE’s new Video Management System, Net 2.0. It explains exactly why it is partner friendly and how we’ve been able to pass down the “DNA” from best practices gained through successful (and massive deployments) to NiceVision Net 2.0 Professional and eXpress which are cost effective and suitable for more modest size projects (anywhere from 16-200 cameras).
Note to Integrators and Customers – “We heard you loud and clear”
Customer Interactions
OCTOBER 6, 2010
'To be showcased at ASIS 2010: details behind NICE’s IP-based video surveillance solution – revved up with new capabilities that are already being rolled out to existing sites. NICE’s R&D has done some serious market analysis and soul-searching to decide what its position should be in the ‘New IP Video World Order.’ The answer is here – in the solution we’ll be showcasing at ASIS 2010.
Top this! Video analytics in the Himalayans
Customer Interactions
OCTOBER 2, 2010
'It has been said that cameras are the “eyes” of modern-day video surveillance systems and video analytics the “brain.” Still, for the added intelligence they afford, video analytics deployments, especially outdoor deployments, are not without challenges. Factors such as rain, snow, wind, fog, scene illumination, seasonal changes, and the distance and size of objects you’re trying to identify, all come into play.
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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