TASKE Technology

JANUARY 9, 2012

Congratulations. You’ve made it through the holiday season. If you followed the tips in our December blog, you probably picked up new customers, provided incentives for customers to purchase your products or services, and supported your staff through the busiest time of the year. Be careful though. You’re not quite ready yet to take a break and recuperate.

Call Center 40

Call Center Interactive Voice Response Self service Customer retention 40

Customer Interactions

JANUARY 30, 2012

'Historically, PSAPs (Public Safety Answering Points) have used recording technology to capture and preserve their 9-1-1 and radio communications. Recordings are the crucial link to reconstructing incidents. They recount who said what to whom and when — from the first chaotic moments of a 9-1-1 call to its eventual response and conclusion. But much has changed in the four decades since the first 9-1-1 call was placed.

Government 31

Government Technology Management 31

Customer Interactions

JANUARY 23, 2012

'With their complex security challenges and many remote locations, banks need solutions that can help them monitor and manage physical security more efficiently and effectively. In this video, Millennium BCP''s Security Manager, Mr. Vitor Monteiro explains how his bank is leveraging NICE Situator to tackle these tough security, safety and operational challenges.

Banking 29

Banking Management 29

Customer Interactions

JANUARY 16, 2012

'In Lewis Carroll’s “Alice in Wonderland” the main character is wandering through a bewildering new land with no idea what lay ahead. She happens across the strange talking “Cheshire Cat” and an interesting dialog ensues about which road to take. After discerning her lack of any destination other than to get “somewhere” the sanguine Cat finally tells her, “If you don’t know where you’re going then any road will get you there.

Banking 29

Banking Finance Government Management 29

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Contact Center

Customer Interactions

JANUARY 9, 2012

'Can a virtual fence be a strong defense? In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines how perimeter intrusion detection solutions have evolved.

Marketing 28

Marketing Management 28