Speech Analytics 101: What is Speech Analytics?
Callminer
MARCH 12, 2013
Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost.
March, 2013
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Three Ways Technology Can Make Cities Safer
Customer Interactions
MARCH 28, 2013
'Pundits have long debated the root causes of crime and how to combat it, such as investing in education, early intervention, and programs to reduce unemployment. Those may be successful strategies from a social perspective, but what about technology? Can technology also be a safe-city enabler? Here are three ways that cites can apply technology to enhance safety: Leverage Existing Security Systems to their Fullest Potential – Let’s face it – government agencies already invest
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The Value of True Real-Time Data to Your Customer Service Levels
TASKE Technology
MARCH 7, 2013
We’ve just returned from Cisco Li ve in London, UK. This event was a great opportunity to hear cutting-edge insights from experts who will set the agenda for the future of technology and business. Many attendees were interested to find out that TASKE is the only vendor with a product suite for CISCO that provides data to users in less than a second, making it a true real-time solution.
State of AI in Sales & Marketing 2025
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The Big Data Challenge/Opportunity: What it Means for Security
Customer Interactions
MARCH 11, 2013
'Take a look around and watch the people walking down the street, lost in their smart phones, listening to music, talking on the go, checking email. It’s clear we are all more connected than ever before. But for the most part, we are also in a constant state of data overload. Think about it – How many emails do you receive that either get deleted immediately or simply fall into the abyss of the unread?
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TV Show "Airport 24/7: Miami" Features NiceVision on the Small Screen
Customer Interactions
MARCH 21, 2013
'A call comes in to the operations control room at Miami International Airport (MIA). There has been a massive explosion leading to a fire at the fuel farm, which is right next to the airport. If it sounds like a made-for-TV reality show, it is. This is a scene from the Travel Channel’s “Airport 24/7: Miami” series. The show chronicles the daily operational challenges of one of the world’s leading airports, Miami International, which serves 38 million passengers annually.
Next-Gen Cloud Contact Centers For Dummies®
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Consumer's Perspective: A Dozen Ways to Get Better Service
Brad Cleveland Blog
MARCH 14, 2013
I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know what you want and have relevant information ready (account information, statements, etc.). 2.
Consumer's Perspective: A Dozen Ways to Get Better Service
Brad Cleveland Blog
MARCH 14, 2013
I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know what you want and have relevant information ready (account information, statements, etc.). 2.
Mobile Customer Service: New Statistics from ICMI
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
Mobile Customer Service: New Statistics from ICMI
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
The Ultimate Blueprint for an AI-First Contact Center
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
Alexander Graham Bell Turns 166
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
Alexander Graham Bell Turns 166
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
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