January, 2011

article thumbnail

PSIM Is The Foundation Of Next-Generation Security Management

Customer Interactions

'By Steve Hunt founder of Hunt Business Intelligence. Physical Security Information Management (PSIM, pronounced P-sim) is a concept introduced to the physical security world in 2006. The idea behind it is that all of the stuff of security is actually data; data, which once contextualized and analyzed, may become information – information for making better business decisions.

article thumbnail

And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Is Your Voice Recording Solution Ready for NG9-1-1?

Customer Interactions

'With all the excitement and buzz surrounding NG9-1-1, you might have missed one important question: "When Next Gen 9-1-1 comes to your 9-1-1 center, will your voice recording solution be ready?" Read this article in the December 2010 issue of APCO’s Public Safety Communication Magazine, written by NICE Systems’ John Rennie and Diamond Chaflawee, to find out.

29
article thumbnail

Security: “What’s IT got to do with it?”

Customer Interactions

'So what exactly does IT have to do with Security? These days, more than you might think. NICE Systems’ Dr. Bob Banerjee weighs in on the topic in this article published in Security Magazine. (Note: you will need to register on Security Magazine’s website to access the article.).

article thumbnail

The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

article thumbnail

Feel the Electricity: How Situation Management Empowers Utilities for CIP Compliance

Customer Interactions

'NERC''s critical infrastructure protection (CIP) regulations address everything from the identification of critical cyber assets to the physical security infrastructure required to protect them. While utilities have latitude in terms of how to comply, compliance is mandatory – and consistent compliance across CIP assets is vital for ensuring security and avoiding penalties.

More Trending

article thumbnail

How to Build Resiliency and Reliability into your IP Video Surveillance Solution

Customer Interactions

'IP video surveillance systems are being deployed extensively in government organizations around the world to detect threats, ensure safety and security, and assist with investigations. For these organizations, video surveillance is a must have, so in turn, ensuring that the system is operable and accessible 24x7x365 is key. A system failure could cause a security breach to go unnoticed, comprising safety and security; and could even result in lost evidence, liability lawsuits, or costly false a

article thumbnail

And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.