Win the Customer
JUNE 28, 2011
Recently the following question was posed: “As a manager, is it important to address your team when someone leaves the company?” The answers varied based on the individual offering the answer and it generally told a lot about that individual, their corporate background, age, and professional experience. The landscape of how businesses and managers operate with employees and customers has changed.
Globitel
JUNE 18, 2011
Globitel Hits the Golf Course. Globitel , the leading provider of telecom and call center solutions, has gone beyond the IT world and into the golf fields. On June 17th-18th, 2011, Globitel was one of the proud sponsors of the ROWVAR Cup Championship at Bisharat Golf Club, the first private golf course in the suburbs of Amman. The ROWVAR Cup, which stands for “the rest of the world vs.
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Customer Interactions
JUNE 22, 2011
'The recently launched NiceVision Net 2.5 is the latest major installment since NICE turned the corner with Net 2.0 mid-2010. NICE’s video management software has a strong reputation for functionality, scalability and reliability – which is why NICE is so prevalent in Enterprise deployments world-wide. Net 2.0 introduced smaller scale offerings, with ‘openess-oriented’ options to buy just the software and run it on your own servers and storage devices or deploy off-the-sh
Brad Cleveland Blog
JUNE 30, 2011
Making the right decisions requires both intuition and discipline. Although you can’t boil leadership – that’s of course what we’re really talking about – down to a simple checklist, there is something powerful about focusing on the things that matter most. So… what to do now?
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TASKE Technology
JUNE 9, 2011
We’ve just come back from the International Avaya Users Group conference in Las Vegas. It was an exciting time to be at Ceasars Palace. With over 3000 representatives from the entire Avaya user community, the conference had the best attendance record yet. Attendees who dropped by our booth had a great opportunity to see a demo of our products and to meet Dan Campion, who recently joined our sales team.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Customer Interactions
JUNE 15, 2011
'NICE recently held its annual Customer Conference, Interactions 2011, in Las Vegas, NV. It was a big success, with over 1500 attendees. And for the first time, NICE Security participated, with a contingent of over 100 participants. The feedback was hugely positive. Customers came away from the event better educated about security operations and public safety, more knowledgeable of industry best practices, and more in tune with emerging trends in the market.
Customer Interactions
JUNE 8, 2011
'This will be NICE’s first year exhibiting at the utility industry’s top event, the EEI (Edison Electric Institute) Annual Convention/Expo. The theme for EEI’s 2011 Annual Conference, which will take place at the Broadmoor in Colorado Springs, June 12-15, is “the Power of Opportunity.” Utilities are exploring new technologies to transform the way they do business – and security is no exception.
Brad Cleveland Blog
JUNE 30, 2011
Making the right decisions requires both intuition and discipline. Although you can’t boil leadership – that’s of course what we’re really talking about – down to a simple checklist, there is something powerful about focusing on the things that matter most. So… what to do now?
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