Beyond Morale
JULY 27, 2011
Saying your people are your greatest asset is a very nice marketing statement. But would your integrity be questioned because there is no sustainable application to make it happen. The truth is, people aren’t your greatest asset, unless they’re provided guidance on how to build stronger relationships at work. When relationships at work are strong employees perform better as individuals and in teams.
Win the Customer
JULY 21, 2011
Business are spending more and more each year to bring in new clients. In management and business courses, one of the classic ideas in business is that it costs much more to bring in a new customer than to keep a customer. With advertising, online ads, marketing campaigns from a White Label SEO Services , etc. It’s each to overlook one of the greatest assets business have in their marketing efforts: the existing customer base.
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Globitel
JULY 11, 2011
Globitel Establishes Sales Force in East Africa. Globitel , the leading telecom solutions provider, has recently recruited an international expert in telecom software solutions, Mr. Christopher O. Oyugi, who is located in Kenya to manage sales Eastern Africa This employment falls in line to support Globitel ’s continuous business growth and expansions in Africa.
Customer Interactions
JULY 18, 2011
'Louis Armstrong New Orleans International Airport is the primary commercial airport for the New Orleans metropolitan area and southeast Louisiana. Spanning more than 1900 acres, with four concourses and two terminals, the Airport serves about 8 million passengers per year. Passenger safety and security are paramount. The focal point for that mission is the Airport’s new Security and Emergency Operations Center, headed by John M Lyon, Telecommunications Manager for the Airport.
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Brad Cleveland Blog
JULY 15, 2011
Many organizations are restructuring so that all channels of contact with customers are under the same management umbrella. This is causing enormous internal structural change that involves IT, HR, marketing, operational areas – and virtually every other department. Whatever the final structure, all contact channels must be planned and operated cohesively – each impacts the others.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Customer Interactions
JULY 31, 2011
'The 77th APCO International Conference & Expo is coming up in August and it will be another chance to talk about NG9-1-1 and the scope of change it will bring. On August 7th at 1:15 PM, four professionals who have deep insight on this very topic will share their thoughts on how NG9-1-1 has been progressing so far and what to expect going forward. If you are planning to go to APCO this year, I would like to invite you to join us for this panel discussion on “NG9-1-1: Past Lessons, Present
Customer Interactions
JULY 25, 2011
'Most System Integrators (SIs) have to work thirty percent harder these days just to keep profits level with last year. Declining margins on commoditized products, increasingly complex implementations, and expanding competition are all encroaching on bottom lines. So for SIs, adding PSIM to the portfolio can be an effective strategy to put profits on an upward trajectory.
Customer Interactions
JULY 13, 2011
'Recently, NICE’s Dan Robinson and Diamond Chaflawee caught up with Glenn Bischoff, Editor in Chief of Urgent Communications, to share some news about two product announcements NICE was making at the national NENA conference. NICE introduced NICE Situator for public safety and also announced a fourth generation version of NICE Inform. You can read Glenn’s article here.
Brad Cleveland Blog
JULY 15, 2011
Many organizations are restructuring so that all channels of contact with customers are under the same management umbrella. This is causing enormous internal structural change that involves IT, HR, marketing, operational areas – and virtually every other department. Whatever the final structure, all contact channels must be planned and operated cohesively – each impacts the others.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brad Cleveland Blog
JULY 1, 2011
Some believe we are seeing the emergence of the greatest consumer movement in history. I agree. Studies suggest that the vast majority of consumers now use search engines and sites such as the [link] to review the comments of other customers before making brand or product decisions.
Brad Cleveland Blog
JULY 1, 2011
Some believe we are seeing the emergence of the greatest consumer movement in history. I agree. Studies suggest that the vast majority of consumers now use search engines and sites such as the [link] to review the comments of other customers before making brand or product decisions.
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